My QV started out with the "audio system failure" light, then turned into a "general failure" light. The car has been sitting at the dealer with 5 technicians working on it. The hood is open, engine bay opened up and they are trying to take out the wiring harness.
Does not sound good for my car.:frown2:
Not sure how many folks here have had 1st run cars but as a point of reference I've had 4 this will be my fifth and every single one of them had first run teething issues. Btw they were all German. My point is that these are things that can happen, some are worse than others. The greatest concern should be at this point how they are addressed. To those that had to leave cars for multiple days did dealer offer loaner? Did dealer keep you abreast of what was going on etc?
These are things that should be of concern first, if they continue and are not properly addressed then the issue becomes more grave. I had a car that was one visit shy of being lemoned by law. The dealer conducted themselves poorly that is why I never went back.
Keep the faith gents
Regards
M
That's the point I was going to bring up. The Giulia is a new car from the ground up. I don't how many of it's parts are shared from pre-existing parts, but probably not many. The early adopters of ANY first run need to understand that there will be problems to work out. Have patients and let the dealer/warranty do their job. After they sort out the problems with one car, they will apply the solution to the manufacturing process and issue TSB as well.
The most important thing to keep in mind is that they are working on the car.
Every time my 4C was in for warranty issues (there's been a few), they gave me a loaner for the duration. I've seen FCA grow and change in the last two years. I've told them point blank that they need to improve customer service if the want AR to succeed here in the USA. They are improving, not as fast as I'd like, but still, the improvement is there.
If you think the repair is stagnating, stalling with nobody doing anything, you can call FCA and make a formal complaint. Been there, done that. But, ATM, it seems they're still actively working on it.
In my experience, it has never been my dealer stalling. They want to fix my car and get it back to me. When the technician can't sort things, they go to STARS for help. STARS is the technical side of FCA that supports the dealer service. The dealer ends up waiting, and waiting, and waiting for STARS to respond. I call FCA who calls STARS. My dealer calls STARS. STARS gets an earfull from both sides. Eventually STARS responds.
I don't know how they're doing things with the Giulia, but with my 4C, the dealer had their hands tied. They can't do much more than change the oil without approval from STARS. But, they have always fixed my 4C and got it back to me. Just never in my time. Did I mention the loaner while my Alfa was in for warranty repairs?