Open a Better Business Bureau case, it goes on their record

IF you have any lawyer friends have them send a threatening letter to sue the Manager personally

I had to raise hell with Covercraft and opened a Better Business Bureau case on those worthless assholes

 

I would laugh If I received a threat to be sued over 150 dollar floor mats.

Best to just leave negative reviews and dispute charge with credit card. Then move on with life.

 

I understand being pissed... but this whole thread is a bunch of babies overreacting.

Keep your toe nail whining in your own forum

 

I wouldn't laugh if I were threatened with a lawsuit...

Several of my Fiat friends have taken to re-naming Madness to Sadness for their 'wonderful' customer service.

I too have had fun with them in regards to a birthday present I bought for my wife. I bought the front and rear camera system several weeks before her birthday and tucked it away in the garage. Gave it to her on her birthday and in the course of installation discovered it didn't fit. Madness insisted that it did fit and that they had done multiple installation with no issues. Being a QA Manager and a machinist by trade I promptly sent them detail photograph and measurements clearly showing the differences between the Stevio and their system. They again insisted that the system fit... Yeah, NO IT DOESN'T! Took the system to a professional electronics installation facility who agreed with me, it doesn't fit the Stelvio.

Decided to return it for a refund. That is when the real fun started. First they told me I couldn't have my money back because I had waited too long. REALLY? I bought something that doesn't fit after and I can't have a refund. Then they said they would send me one that does work so I asked about the differences in the mirror surrounds between the Stelvio and their camera system. AGAIN they insisted there was no difference. I sent the pictures to another Madness rep and basically got the same company line of BS about how many they have successfully installed. I asked if they had an approved installer in my area and lo and behold they suggested the same electronics shop I had taken it to... HA, HA, HA! At this point I was disgusted with them and the next step was a lawsuit to force a refund. In the mean time I bought a 2017 Giulia Ti as my daily driver.

Upon further review I noticed the mirror surround on the Giulia was the same size as the one in the Madness kit so I successfully installed the camera system in my Giulia. It works great and I'm very happy with it but I'm not at all happy with Madness.

P.S. I've looked at four more Stelvios and all of them have the same mirror surround as my wife's so I don't know what they installed their cmaera system in but it wasn't a Stelvio that I've ever seen.

 

I wouldn't laugh if I were threatened with a lawsuit...

Several of my Fiat friends have taken to re-naming Madness to Sadness for their 'wonderful' customer service.

I too have had fun with them in regards to a birthday present I bought for my wife. I bought the front and rear camera system several weeks before her birthday and tucked it away in the garage. Gave it to her on her birthday and in the course of installation discovered it didn't fit. Madness insisted that it did fit and that they had done multiple installation with no issues. Being a QA Manager and a machinist by trade I promptly sent them detail photograph and measurements clearly showing the differences between the Stevio and their system. They again insisted that the system fit... Yeah, NO IT DOESN'T! Took the system to a professional electronics installation facility who agreed with me, it doesn't fit the Stelvio.

Decided to return it for a refund. That is when the real fun started. First they told me I couldn't have my money back because I had waited too long. REALLY? I bought something that doesn't fit after and I can't have a refund. Then they said they would send me one that does work so I asked about the differences in the mirror surrounds between the Stelvio and their camera system. AGAIN they insisted there was no difference. I sent the pictures to another Madness rep and basically got the same company line of BS about how many they have successfully installed. I asked if they had an approved installer in my area and lo and behold they suggested the same electronics shop I had taken it to... HA, HA, HA! At this point I was disgusted with them and the next step was a lawsuit to force a refund. In the mean time I bought a 2017 Giulia Ti as my daily driver.

Upon further review I noticed the mirror surround on the Giulia was the same size as the one in the Madness kit so I successfully installed the camera system in my Giulia. It works great and I'm very happy with it but I'm not at all happy with Madness.

P.S. I've looked at four more Stelvios and all of them have the same mirror surround as my wife's so I don't know what they installed their cmaera system in but it wasn't a Stelvio that I've ever seen.

You should laugh if some random customer threated to sue you "personally" over a order dispute at the company where you work.

 

They have a phone number ya know... can always call and ask to talk to the dude you've been in contact with.

 

yep, i sent an email yesterday, nobody replied so i called today and got everything resolved in 5 minutes with an order.

 

I personally just had an issue with a turbosmart BOV purchased from madnessautoworks (same issue that some boardmembers have also encountered) I spoke to a customer service rep who was super helpful and emailed me immediately. I have no complaints here thus far... will update once this case is compelted.

 

Glad to hear. Thank you for your post. If there are any issues at all please do not hesitate to PM me directly for assistance.

 

I've ordered a couple of things from them and they were fine. I did call them once with a specific question and I was met with the " you don't know what you are asking type of tone". It was about a carbon fiber shifter surround. I wanted the CF weave to match the OEM orientation. I was told that they don't pay attention to that when being produced and that it is what it is. It goes in the direction just like in the photos, which was the opposite direction.

A few days later, I ended up googling a specific trim that matched, and it led me back to their site. In the description, it had a note that it was Quad-specific to match the weave. I ordered it and it arrived. Haven't installed it yet, but it was what I was after and the quality seems great. It was quite expensive for such a small piece.

 

I've ordered a couple of things from them and they were fine. I did call them once with a specific question and I was met with the " you don't know what you are asking type of tone". It was about a carbon fiber shifter surround. I wanted the CF weave to match the OEM orientation. I was told that they don't pay attention to that when being produced and that it is what it is. It goes in the direction just like in the photos, which was the opposite direction.

A few days later, I ended up googling a specific trim that matched, and it led me back to their site. In the description, it had a note that it was Quad-specific to match the weave. I ordered it and it arrived. Haven't installed it yet, but it was what I was after and the quality seems great. It was quite expensive for such a small piece.

We do special requests for patterns and colors. If for some reason the CS reps tone was not friendly and helpful please simply ask for management. Sometimes misunderstandings can happen and we do not ever want a misunderstanding go unresolved.

 

Hello Dapperdon347,

Just seen your post and promptly looked in to the matter. It looks like there was some misunderstanding, so I will try to assist.

1. You ordered the correct liners for the Tonale and we promptly shipped them out.
2. We received your call about them not fitting. We then went and confirmed that the correct item was shipped.
3. After speaking with you and receiving pictures we then concluded that there must be something wrong.
4. We received the liners and lined up a vehicle to test fit them (as we promised). Once we fit them we realized you were correct and upon further checking found our that Mopar misboxed the item and put Stelvio units inside and labeled the box as Tonale with Tonale part numbers.
5. Our CS rep informed you we have more units in route. We would then fit a set in our vehicle and confirm fitment. Once it is confirmed we would promptly send you a replacement set or offer you other options. If none would work a full refund would be issues.
6. You are correct our rep has not been in touch with you since last Wednesday. We were honestly waiting for our Mopar delivery. They promised us 2-5 days. As of today our delivery from Mopar has not showed up. We have placed calls out to them to see where the hold up is.

Here is the part that was a misunderstanding. You were most likely thinking our CS rep would be in touch the next day and he though he would contact you back as soon as we confirmed fitment which is supposed to be this week. He is young and did not think that he should have been clearer with you on timeframe and regardless he should have updated you sooner that we are still waiting for Mopar. This matter has been brought up to upper management and the employee was coached this morning on the importance of proper and timely follow up. He has already reached out to you and we will also have management contact you directly today with options.

We apologize for the slower than needed response and resolution.

 

Hello Dapperdon347,

Just seen your post and promptly looked in to the matter. It looks like there was some misunderstanding, so I will try to assist.

1. You ordered the correct liners for the Tonale and we promptly shipped them out.
2. We received your call about them not fitting. We then went and confirmed that the correct item was shipped.
3. After speaking with you and receiving pictures we then concluded that there must be something wrong.
4. We received the liners and lined up a vehicle to test fit them (as we promised). Once we fit them we realized you were correct and upon further checking found our that Mopar misboxed the item and put Stelvio units inside and labeled the box as Tonale with Tonale part numbers.
5. Our CS rep informed you we have more units in route. We would then fit a set in our vehicle and confirm fitment. Once it is confirmed we would promptly send you a replacement set or offer you other options. If none would work a full refund would be issues.
6. You are correct our rep has not been in touch with you since last Wednesday. We were honestly waiting for our Mopar delivery. They promised us 2-5 days. As of today our delivery from Mopar has not showed up. We have placed calls out to them to see where the hold up is.

Here is the part that was a misunderstanding. You were most likely thinking our CS rep would be in touch the next day and he though he would contact you back as soon as we confirmed fitment which is supposed to be this week. He is young and did not think that he should have been clearer with you on timeframe and regardless he should have updated you sooner that we are still waiting for Mopar. This matter has been brought up to upper management and the employee was coached this morning on the importance of proper and timely follow up. He has already reached out to you and we will also have management contact you directly today with options.

We apologize for the slower than needed response and resolution.

Thank you for the reply, I will give you guys a call today. I was never contacted by any one from CS. The only person I was in contact with that stopped communicating with me was Troy, and his title in my email says that he is a Project Manager. Not sure who is in CS but I did not receive a email from anyone. I also was promised some photos by Troy which I did not receive, and no one has told me that the mats were not available and I had to wait. I had to purchase them elsewhere from a Alfa dealership that did have them in stock. I would just like a refund at this point. Thank you.

 

Mopar is a mess. How are you able to get parts from them faster than John Q. Public?

 

Agreed on that part. We have over the years built a good reputation with our supplier. That and the fact that we order $20-40k at a time sometimes gets us a little extra attention. It is frustrating at times, but because of their stock issues we try to really stock up and keep things in stock. At times we are also forced to order directly from Europe when the US suppliers cannot deliver.

 

Tonale's are those baked or fried I forget?

 

OH PLEASE! They are clipped...

 

Good responses from Madness here, looks like all should work out!!!!!

 

Might be time to work out your vendor issues directly with the vendor not on the forum at this point. Just sayin'...

 

https://www.youtube.com/watch?v=SOJSM46nWwo

 

I couldn’t disagree more. I have been dealing with madness for over three years actually five years come to think of it cause I work with them with my Fiat as well. I found their customer service to be over and above the top with recommendations that worked for me rather than be the most profitable for them Have provided me with numerous tips bits of information that was extremely helpful and like I’m sorry you had a bad experience with them, but given the numerous extremely positive experiences I’ve had he must’ve caught the wrong person on the wrong day. Best of luck getting things sorted, or finding another place for aftermarket parts , I’ll be a loyal customer of madness for as long as they continue to provide the level of service they have to date

 

Madness has contacted me and has refunded me. That is all I wanted. I am glad we have come to a conclusion.

 

Well, IMO, the retailer made it right. Good for him, and the OP. Good for the forum, too. +1 for Madness.

 

I have used Madness over many years and it hasn’t always been perfect. Just about perfect though and I will keep using them as I have found them to be honest and work hard to keep me happy… Sorry to hear about your situation - hopefully just a single situation…

 

Deleted

 

I had the same issue with floor mats for my Guilia QV. Not even close to fitting. Wasnt worth my time to complain.

Hello 16volt,

I'm going to send you a PM real quick. See if I can get some info from you and if we can help out.

 

More good service from Madness. Happy to see it. And btw, no affiliation.

 

Hmmm

 

Defective parts, defective people...

 

I bought a car cover from them. Not very challenging.

 

You, or them?

 

I bought tarox brake rotors from them. When they turned out to be slightly warped they replaced them quickly and shipped overnight. I couldn’t be happier with their customer service. They really wenot the extra mile for me.

 

Thank you for your feedback!

 

My experience is limited, I have a GoPedal+ both at initial install and semi recently when I needed support someone picked up the phone and talked thru the issue which was ultimately my user error. I am in NorCal and on an upcoming trip into SoCal I want to pop into their location to get a better understanding of what standard mmaintenance perform as an alternative to dealers and inquire about a possible upgrade that is beyond my DIY skill.

With Alfissimo, my experience is limited. They don't accept PayPal which my preference for transactions online. My cc is secure AND it allows for alternate shipping addresses. For package security purposes I ship to a nearby family suburban home vs my SF building which is less secure. Wholefoods blocks away handles 100% of my Amazom.

I will say when inquiring about an Alfisimo product Jason didn't answer my question in his reply YET had choice words for a competitor's product. Sorry but that is a complete SHIT 1st impression and I said that at the time. As someone who's worked at small companies in senior operational roles and supports them when possible I have little been motivation to support his since.

This isn't in any way a slam on his knowledge on Alfas or how his company benefits this community, those are not in question. As someone who plans to runs a mostly stock 2.0 I am in the big scheme of things not his target customer.

 

If you’re running a 2.0 Alfa the Squadra tune along with the trans tune is an absolute beast .