[Domex]

I heard carvana is better since they offer returns if u are not satisfied with the car?

A forum member here bought his QV through Carvana. He said it was a great experience (aside from the car arriving without the owner’s manual).


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[DrivingForce]

The other problem is a lot of Vroom and Carvana cars come with only one key. A second key is easily an extra $300-500 at the dealership!!

But you really have very few options during the Covid era. I'm not interested in negotiating a price inside a dealership with anybody, nor am I interested in going on a bunch of test drives with salesmen, etc.

 

[DrivingForce]

A forum member here bought his QV through Carvana. He said it was a great experience (aside from the car arriving without the owner’s manual).


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With a late model car that's still under warranty and very low mileage (like most Giulias at this point), you can really kinda tell what kind of general condition the car is in. The main risk is was the car involved in an accident or have undisclosed wear and tear or damage?

 

[Domex]

With a late model car that's still under warranty and very low mileage (like most Giulias at this point), you can really kinda tell what kind of general condition the car is in. The main risk is was the car involved in an accident or have undisclosed wear and tear or damage?

With Carvana, you have the option to return the car for a full refund within several days. So you can buy car, have it delivered, send it to your mechanic for an inspection, etc.., take it for a drive. I don’t see how there is any more risk than purchasing a used car from a dealer or individual. Should the car not meet your expectations, you would have only lost the time and effort spent to do the paperwork.


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[MakeAlfaGreatAgain]

I heard carvana is better since they offer returns if u are not satisfied with the car?

Carvana is better in the sense that they have good logistics, and you will get the car in a timely manner. It’s sort of like ordering from amazon, and it doesn’t take so long. So yes, their entire process is much better. However, you end up paying a nice premium for the cars though. I’ve never found a car on carvana that wasn’t overpriced. But I guess that’s the premium you pay for a much better experience. Interest rates seem high on carvana too. They were 2-3% higher than anywhere else I went weirdly.

 

[Alfa-Male]

I know this might become a theme post COVID but I don’t think I’ll be able to jump aboard.. for me, I have to see the car physically, feel it, smell it (plenty of people smoke) etc and I would be slightly stressed with the amount money involved. It’s a bit like buying a house with just seeing the photos. Just a personal opinion - I know many people love this buying option and I’m sure it will become popular given the current climate.

 

[LivAlfa]

I know this might become a theme post COVID but I don’t think I’ll be able to jump aboard.. for me, I have to see the car physically, feel it, smell it (plenty of people smoke) etc and I would be slightly stressed with the amount money involved. It’s a bit like buying a house with just seeing the photos. Just a personal opinion - I know many people love this buying option and I’m sure it will become popular given the current climate.

I don't think I could buy a car like that either. There's a few people I trust that sells cars, but in general I'd rather see it in the flash first.

 

[MakeAlfaGreatAgain]

Yes, carvana generally is a better experience due to them having their process down to a T. All the timing will be on point, and you won’t have to constantly go back and forth with delays/missing paperwork/ registration not coming for a few months/etc etc. but, you do pay a premium with it. With vroom, they literally lie to you, no one knows what’s going on with your car, everyone gives you a different answer, car will most likely be delayed, and your registration might be delayed by 1-2 months and it will give you a lot of headaches. From the reviews/pics I’ve seen, the cars could also come dirty, and there could be a bad smell inside the car. That’s the gamble you take. If you’re going to do online purchasing, I definitely would say carvana will be a better experience overall rather than vroom. The money you might save with vroom is 100% not worth the hassle/inconvenience/stress and financial loss you could be taking. Going through vroom is purely gambling. Russian roulette of car purchasing. Lol. I’m so stressed and upset from this experience. I’m not even going to call them anymore. If the car doesn’t arrive this week and I don’t get a final delivery date by Monday, I’m going to ask for a refund and go buy another Giulia in person and get this over with. I got 3-4 inquiries on my credit from this, and I’ll have lost money from car/rentals and not being able to trade my car in, and would have lost around $1k or more but, I’ll take it as a lesson learned. Sometimes you gota just deal with those shitty hands you’re dealt

 

[Alfa Romeo Owner]

Hi All,
out of frustration and a need to vent, I decided to share my Giulia buying experience. Of course, YMMV, and I ignored the negative reviews as well, which is the biggest mistake I made in 2020 (so far).

When I first started shopping for Giulias, I looked in just one city in Texas, (Houston) But wanting to compare options, I expanded my search to Dallas and Austin as well. Vroom had listed the Giulia I bought as a car in Dallas TX, and this was my first time dealing with vroom as well. I purchased this specific one due to it coming with the sport package and being priced cheaper than the similar ones available, although not by much. I figured it was worth it for a 4 hour drive to Dallas. Once I call them, and apply for financing and got approval, and started paperwork and discussing how I will pick up the car, that is when the salesperson told me, “oh the car is in California”. They just list these cars anywhere for advertisement purposes. I was pretty irritated as they should have explained that first. I thought to myself, whatever not a big deal because the sales rep said I would get the car within 10-14 days of today. (The day I started paperwork with him). This is where all the issues started. That was Over 15 days ago, and my car is “still at inspection” and hasn’t even been shipped. No delivery updates, no estimated timeframe. from the moment I paid for the car, they’ve been giving me the runaround, and that is what really upsets me. I can understand delays, but to straight up lie to me for a sale is messed up and wrong. I work in sales, and this is a heavily frowned upon tactic to close customers. (Unrealistic expectations). Not only that, customer support for any other department takes forever, and they are a lot more rude. I tried reaching out to my sales specialist but can not get to him at all now. Multiple voicemails and nothing. Everyone keeps telling me “you’ll get an update and ship date by xxx date for sure” and then it keeps changing over and over and over, and I get no updates. I also got an email this morning that said the car has been delayed. If I knew this is what I would have had to deal with, I would have happily spent an extra $1k - $2k to buy the car from somewhere else and not deal with the hassle. The refund process apparently takes 1-2 months as well, so I’m SOL at this point. The reviews for the company are also horrible; Vroom Review 2020 | ConsumerAffairs

I’m excited beyond belief for the Giulia but also so very sad and upset because the car could take another few weeks to arrive. I read about another Giulia owner who’s car took over 1 month to arrive. Fuck vroom.
I even started ordering mods for the Giulia in anticipation for the car, and now I just feel like a sucker at this point.

Sorry this happened to you. I love my Giulia. I go to dealerships just to avoid this kind of hassle. Essence Alfa Romeo is the best.

 

[StickS707]

Got my Giulia from VROOM last year. Sorry to hear you are having problems...The only issue I had was delivery date was around 4 July, so ended up getting it on 5 or 6 July, instead.

 

[MakeAlfaGreatAgain]

Got my Giulia from VROOM last year. Sorry to hear you are having problems...The only issue I had was delivery date was around 4 July, so ended up getting it on 5 or 6 July, instead.

Happy to hear you had a good experience. I think the biggest issue is, vroom is a gamble, because too many people have issues. The lying is the biggest thing. Makes you wonder what condition car will be in.

 

[TheAlfaProductions]

I did a nationwide search on cars.com and autotrader. I only looked for new cars and found my Giulia in Iowa. I flew out from Seattle, to a small town airport and got a room, the next day the dealer picked me up at the hotel, drove me to the dealership and I was out the door in an hour.

I had gotten the final price before flying out so I could get a cashiers check cut in the correct amount. I did a test drive and the car was as advertised. I spent the next 36 hours driving and/or sleeping until I pulled into my driveway.

My wife is a flight attendant so the flight was free, but I saved $20,000 of MSRP and it was the least expensive one in the nation. If I had to pay a few hundred for a flight, it still saved me money and I got some serious seat time to get to know the car. (I put 1,700 miles on it to get it home but it was well worth it.)

 

[MakeAlfaGreatAgain]

I did a nationwide search on cars.com and autotrader. I only looked for new cars and found my Giulia in Iowa. I flew out from Seattle, to a small town airport and got a room, the next day the dealer picked me up at the hotel, drove me to the dealership and I was out the door in an hour.

I had gotten the final price before flying out so I could get a cashiers check cut in the correct amount. I did a test drive and the car was as advertised. I spent the next 36 hours driving and/or sleeping until I pulled into my driveway.

My wife is a flight attendant so the flight was free, but I saved $20,000 of MSRP and it was the least expensive one in the nation. If I had to pay a few hundred for a flight, it still saved me money and I got some serious seat time to get to know the car. (I put 1,700 miles on it to get it home but it was well worth it.)

I definitely am not opposed to doing that either. Vroom advertised the car as near me, and even though on their website it says you can pick up, they told me I can’t pick up. Every rep contradicts literally everything else another rep says. 2 days ago they said it shipped from California to Texas, this morning they said it’s still in California for inspection, then the supervisor said it’ll arrive by Saturday, then I got an email saying another delay and that they haven’t shipped it yet because they can’t find a carrier, and now the “supervisor” said it’ll deliver tomorrow. Nothing they’ve said has been consistent or true. The car was supposed to be here late last week/early week, and TODAY. So we shall see what tomorrow brings! Lol.

 

[TheAlfaProductions]

Good luck!

 

[Yankeefan27]

I bought with vroom as well. Hasn’t been seamless. Mine arrive about a week early, but had clearly been detailed by an amateur. Not a huge deal because I was going to detail it myself anyways, but it is a bit of a pain fixing hologrammed paint. It’s so substantial that I’m taking it to a pro to do a full paint correction. Waiting on a credit from them becuase they’ll be footing some of that bill.

They also did not disclose the front bumper had been replaced. Expecting a credit for that since it was clearly in a fender bender. Dealer inspected it and that was the only thing they noted be of concern really so I decided I’d keep the car.

Emailed them about my concerns several times and they go weeks at a time with no response.
Thinking I likely won’t buy from them again, but we’ll see how they come through on getting me some credits back.

Overall the car was a good deal and is mechanically sound so I’m not too upset.

 

[Inderti]

According to what I’ve heard from other people, Carvana might be a better option.

 

[wingler]

According to what I’ve heard from other people, Carvana might be a better option. I’ve heard only positive reviews from my friends and the people I know.

I’ve heard bad stories about Carvana as well. In my area the state suspended their rights to sell for a period of time because they were not processing registration and title paperwork in a timely fashion. They sold my niece a car that was defective on delivery and left her stranded on the side of the road.

 

[mariodesmo]

I’ve heard bad stories about Carvana as well. In my area the state suspended their rights to sell for a period of time because they were not processing registration and title paperwork in a timely fashion. They sold my niece a car that was defective on delivery and left her stranded on the side of the road.

I would not buy a car from either Vroom or Carvana. They both have serious issues with the authorities in my state for the reasons stated above. The only car I've bought new without first seeing it, was through a dealer to dealer transfer. The exact spec I wanted was at a dealer hundreds of miles away. They shipped it to my local dealer, I inspected it and test drove it before signing the contract. Used cars really need to be seen in person, IMHO. Good Luck!

 

[colnago1331]

I would not buy a car from either Vroom or Carvana. They both have serious issues with the authorities in my state for the reasons stated above. The only car I've bought new without first seeing it, was through a dealer to dealer transfer. The exact spec I wanted was at a dealer hundreds of miles away. They shipped it to my local dealer, I inspected it and test drove it before signing the contract. Used cars really need to be seen in person, IMHO. Good Luck!

I’ve heard bad stories about Carvana as well. In my area the state suspended their rights to sell for a period of time because they were not processing registration and title paperwork in a timely fashion. They sold my niece a car that was defective on delivery and left her stranded on the side of the road.

Ditto. Illinois has suspended Carvana's dealer license twice, and Florida has done so once. I would not trust them for anything. I've also heard at least one horror story with regard to Vroom where TFL Car tried to buy a BMW i8 from them, and they lost the $65,000 check used to pay for the car.

 

[rudutch]

Used vroom, got car, not a 'pleasing' experience. Amazing level of incompetence, BUT I did get what I ordered -
If you do use them keep your expectations in check.