Hi guys, so basically I bought a car 4-5 months ago it was a dealer loaner had 13,000 miles on it. I took it in to have it serviced about a month ago it had right around 20,000 miles on it. I got told my tires needed replaced. So that bummed me out but I bought the tire warranty so the faulty wear on my tires should be covered but was not. Anyway after a giant runaround between every dealership near me Alfa’s customer service they told me tough luck because the very first technician labeled it regular wear and tear(doesn’t matter that others had said different) both my tires are chewed on the front of my awd guilia, but it’s just the inside inch. They have told me they will doing nothing about it and tire money and an alignment has to come out of my pocket... less than 10,000 miles after it was purchased.... If anybody has any ideas that would help this headache let me know. Here’s a pic of the tires and the email I sent them earlier. (After alfa closed my case and I posted on Instagram) There is plenty of tread left on the rest of tire.
Hey,
My name is Solaris Cardelli and I received a comment from you guys on my Instagram to email you guys with more details about the issues I was having issues with your customer services from the dealership I purchased the car, which was Crisswell Alfa In Germantown Maryland. I purchased my 2018 alfa romeo guilia about 5 months ago and have put 10,000 miles on the vehicle. Around 8 after purchase is when I noticed my front two tires were worn on the inside inch, you could literally see the cords. The rest of tire has normal tread and the backs are fine as well. I took it to the dealership I live closest too and they said I needed 4 new tires and my mopar tire warranty didn’t cover the alignment issue causing the tires to wear in such a way. So I called Crisswell and they told me to open a case with Alfa which I did which they closed around 3,000 miles later saying it was not a warranty issue but a dealership issue. I got back in touch with Crisswell after they sent back to talk to Alfa again where I spoke to a sales rep named James who understood and was by far the nicest person I’ve spoken with in the whole process and agreed that this is not an issue I should’ve come across within 7,000 miles of owning the car. He got me on the phone with Robert the sales manager who proceeded to tell me my case was closed and the situation was dealt with. And then told me the dealership closest to me should have fixed the issue when I brought it in and it wasn’t there issue at all even though I bought the car from them. When I was purchasing the car I asked my salesman Alberto if the car had had an alignment I was told it did then sold a tire warranty for any tire issues I might come across. Alfa promises “road ready” vehicles and my car is not drive able my tire pressure light is on and still after weeks of this process no one especially Crisswell will help come up with a solution. Robert the sales manager at Crisswell said he spoke to the service manager and they did send me my service records, there is no alignment recorded. I have talked to kristy the finance manager and she really couldn’t do much (which is understandable) and she sent me to speak to Robert who argued with me about my vehicle and then today after I told him alfa had told me to take it up with the dealership told me he refuses to do anything about it until Alfa calls him and tells him too. So he told me to give Alfa a call(again). I am thoroughly displeased with my customer service from Crisswell, along with my new car that’s not drive able. So I’m sure you can see how frustrating this ordeal has been. I have attached a picture of my tire with it’s fair amount of tread and the inner cords you can see on my front tires.
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Hey,
My name is Solaris Cardelli and I received a comment from you guys on my Instagram to email you guys with more details about the issues I was having issues with your customer services from the dealership I purchased the car, which was Crisswell Alfa In Germantown Maryland. I purchased my 2018 alfa romeo guilia about 5 months ago and have put 10,000 miles on the vehicle. Around 8 after purchase is when I noticed my front two tires were worn on the inside inch, you could literally see the cords. The rest of tire has normal tread and the backs are fine as well. I took it to the dealership I live closest too and they said I needed 4 new tires and my mopar tire warranty didn’t cover the alignment issue causing the tires to wear in such a way. So I called Crisswell and they told me to open a case with Alfa which I did which they closed around 3,000 miles later saying it was not a warranty issue but a dealership issue. I got back in touch with Crisswell after they sent back to talk to Alfa again where I spoke to a sales rep named James who understood and was by far the nicest person I’ve spoken with in the whole process and agreed that this is not an issue I should’ve come across within 7,000 miles of owning the car. He got me on the phone with Robert the sales manager who proceeded to tell me my case was closed and the situation was dealt with. And then told me the dealership closest to me should have fixed the issue when I brought it in and it wasn’t there issue at all even though I bought the car from them. When I was purchasing the car I asked my salesman Alberto if the car had had an alignment I was told it did then sold a tire warranty for any tire issues I might come across. Alfa promises “road ready” vehicles and my car is not drive able my tire pressure light is on and still after weeks of this process no one especially Crisswell will help come up with a solution. Robert the sales manager at Crisswell said he spoke to the service manager and they did send me my service records, there is no alignment recorded. I have talked to kristy the finance manager and she really couldn’t do much (which is understandable) and she sent me to speak to Robert who argued with me about my vehicle and then today after I told him alfa had told me to take it up with the dealership told me he refuses to do anything about it until Alfa calls him and tells him too. So he told me to give Alfa a call(again). I am thoroughly displeased with my customer service from Crisswell, along with my new car that’s not drive able. So I’m sure you can see how frustrating this ordeal has been. I have attached a picture of my tire with it’s fair amount of tread and the inner cords you can see on my front tires.
If
