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2018 Q4 with Fiamenghi Ti exhaust, Race Mod, and Tecnico wheels.
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Sometimes solvents used in the manufacturing process can cause crazing, but the common cause is as follows:

"Acrylic that suddenly changes in appearance like this is due to a chemical reaction. Acrylic is a product that is made from fossil fuels. When it comes in contact with a high viscosity chemical such as most household cleaning agents, paint fumes, hair dye, toe polish remover, denatured alcohol or any CFC based compressed can fumes this will cause the acrylic to stress and if the chemical is in direct contact with the acrylic it could cause it to crack or have a pealing effect."

(source: https://coralvue.com/support/693667-Acrylic-crazing-or-cracking)

Don't use any kind of alcohol, or glass cleaning products that have alcohol in them. I only use cleaning sprays that are safe for computer screens, or TV LCD or LED screens. Unless there's dirt or grease on your screen, which shouldn't be an issue since our screens are thankfully not touch-screens, just a damp cloth with water should be sufficient to clean dust away.
Thanks for the info. Do we know if the screen is acrylic (seems likely) or the more durable but similar in appearance polycarbonate? If polycarbonate, eyeglass cleaner should be OK.

From what I see online, polycarbonate is a little more chemical resistant than acrylic; it is also a lot more scratch resistant (reference a Saudi plastics mfg that is making rear car windows in polycarbonate with some kind of hard surface treatment). Unfortunately, it is also more expensive and more difficult to form than acrylic.

Computer screen faces are typically neither polycarbonate or acrylic, so I would not assume that cleaners for them are safe for acrylic. Check the ingredients list.
 

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Thanks for the info. Do we know if the screen is acrylic (seems likely) or the more durable but similar in appearance polycarbonate? If polycarbonate, eyeglass cleaner should be OK.

From what I see online, polycarbonate is a little more chemical resistant than acrylic; it is also a lot more scratch resistant (reference a Saudi plastics mfg that is making rear car windows in polycarbonate with some kind of hard surface treatment). Unfortunately, it is also more expensive and more difficult to form than acrylic.

Computer screen faces are typically neither polycarbonate or acrylic, so I would not assume that cleaners for them are safe for acrylic. Check the ingredients list.
I doubt it's the more expensive polycarbonate; it's not a touch surface so it doesn't need to resist wear and tear. Most likely it's acrylic; that's what it looks like to me. LCD and LED screens are more susceptible to cleaning chemicals, so a cleaner that's safe for them won't have anything in it that would be a problem for acrylic. Actually just a damp microfiber cloth with simple water should be all you need to clean dust off both the screen and the instrument cluster. That's what I use and it works just fine.
 

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Similar issue on my car. More notably, deep scratches from cleaning (even though I make sure to only use clean microfiber towels), on both the infotainment and center cluster screen. Also noticed a few dead pixels in the middle of the cluster display.

I really want to get these issues taken care of, but it honestly isn't worth having the car sit on a dealer lot for a month or more.

It doesn't bother me tooooo much tbh
 

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I'll mention it to my dealer when I take it in for the recall and see what they have to say. At least get it rolling because I have a feeling it will take a while .......
Hi MorganB,

We regret to hear of this concern. We understand how this could be frustrating and would like to offer our assistance while you are working with your dealer on this. If this is something that interest you, please send our team a private message with additional details.
Julie
Alfa Romeo Social Care Specialist
 

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I've replaced 2 for customers, under warranty, for the cracking. Definitely mention it when you go in for service. For some reason, they are keeping them all in the main parts hub in Sherwood Michigan. So it takes 2 days to get them out in California.
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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I've replaced 2 for customers, under warranty, for the cracking. Definitely mention it when you go in for service. For some reason, they are keeping them all in the main parts hub in Sherwood Michigan. So it takes 2 days to get them out in California.
Perhaps Sherwood Avenue in Centerline, Michigan? Sherwood, Michigan is about as out-of-the-way as you can get.
 

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Did they replace the entire infotainment module? I'm kind of hoping so as I'm dreaming of Apple CarPlay in my 17 ha ha.
Wouldn't matter, as the 2017 will never receive the software that will activate it...not classmarked.
 
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Took her in today for this as I am at 49,600 miles and wanted to wait last minute for them to muck around with the dash. Also the auto stop restart code popped again after subsiding for a while.
 

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Bump.
Anyone know if the Infotainment is covered under the 50000 mile warranty??
AlfaCares advises they are not sure.
Also the dealer is telling me no loaner or rental as the parts may have to come out My pocket.
 

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Is this for the tiny cracks on the screen? I would push back hard for them to replace it under warranty. It wouldn’t be if it was damaged by the owner. I feel like it’s a manufacturing flaw. When I mentioned it they asked me what I used to clean it. I haven’t tried to replace it yet. Waiting to see if it gets worse. I’m a long way from 50k on mileage so I have time.
 

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Yes, the tiny cracks on my display.. Only reason I opened up an AR cares case was because the dealer was pushing back on a rental, but unfortunately maybe AR Cares is not fully aware of all the components and what warranty covers, that’s when I mentioned a few folks on here have already had theirs replaced, but that did not change anything.. Luckily I have a 500Abarth, but in its Modded state it is not the best daily driver... Hopefully AR cares can straighten it all out.
 

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The number 1 problem in San Antonio per the service writer at Alfa of SA. He mentioned that the heat has been a problem with the acrylic and that Alfa is replacing this acrylic with a stronger material. He couldn't identify the new material for me. So, if you have cracks, take it to the dealer for replacement under warranty.
 

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Ummm, why would you need a rental for more than 1 day to get this fixed? The car should be perfectly drive-able with this flaw and R&R once the replacement part is available should not take a lot of time.

Were cleaning chemicals used on the screen? Even Windex is not good on acrylic. I have only used a damp microfiber towel to clean my dashboard.
 

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Update, infotainment screen replaced, radiator replaced due to leak spotted by tech, starter relay replaced(again, believe this is my 3rd one), all items and labor covered under warranty. @lockem I needed a rental due to the fact that I also had a CEL related to the start stop malfunction. And no, no chemicals were ever used to clean the screen. the downside of dropping the car off, is that they somehow managed to remove the clear coat off a small section on the front fender, they advised theywill fix next week and will try to claim it as a warranty item..
 

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I finally got my screen replaced also. Was replaced under warranty by Essence Alfa Romeo in Forth Worth. Outstanding service experience at Essence by the way. They did the W05 updates, replaced the screen and the drivers side door gasket all under warranty and in one day. They picked up my car from my home in the AM and brought it back the next AM. Thats the second time I've taken my car there and they have been excellent both times.
 
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I have the same issue but the dealer denied to cover this as a warranty item when I enquired. 😡
Definitely fight this. Threaten civil suit with a chemical engineer who can easily prove that cracks are heat related. Ammonia based cleaners etch surfaces but they don't really cause them to crack in such a way without some sort of other component like heat, which is just as much on the manufacturer as it is on you as an owner.
 

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I have the same issue but the dealer denied to cover this as a warranty item when I enquired. 😡
Sorry to hear that. It's a really annoying problem. You might try pushing back through Alfa Cares. It's a known issue and clearly a flaw in the screen. I wouldn't let up until they replaced it if I was in your shoes. My dealer gave the reason on the invoice as "radio screen delaminating"

Here's a very long thread about it in an Italian forum. I use chrome and it translates it automatically and does a pretty good job as I don't read Italian.


Here's a before shot of my screen for reference:

98987
 

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Definitely fight this. Threaten civil suit with a chemical engineer who can easily prove that cracks are heat related. Ammonia based cleaners etch surfaces but they don't really cause them to crack in such a way without some sort of other component like heat, which is just as much on the manufacturer as it is on you as an owner.
Yeah, gonna have to say no on this one. Mine has not suffered from heat, nor ammonia damage or alcohol crazing, I believe it is just pure and simple crappy materials.

I have the same issue but the dealer denied to cover this as a warranty item when I enquired. 😡
Dealer will replace, as they did mine and many others. Contact @AlfaRomeoCares if you're in the US to get this escalated.
 
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