[Chipps]

I used the online system of one of the local dealers to schedule a service appointment this morning. Late this afternoon I received a telephone call from what I think was a call center hired by Alfa Romeo to follow-up on such things. The conversation went something like this. In each case it is them and then me.

Is this *************?
Yes, may I help you?
Did you receive a call or email message from ********** today?
Yes, an email message.
Why did you contact ************* today?
I needed to schedule service on the car?
What kind of service?
I need all of the RRTs and TSBs done,
You need what done?
I need all of the software systems brought up to date.
What kind of car is this?
A 2017 Giulia
A what?
A 2017 Giulia.
What?
The car Alfa Romeo sells.
What is it? Julia? Like a girl's name?
Click, buzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

 

[lgbalfa]

Probably a call center in the Philippines.

 

[MDriver]

I used the online system of one of the local dealers to schedule a service appointment this morning. Late this afternoon I received a telephone call from what I think was a call center hired by Alfa Romeo to follow-up on such things. The conversation went something like this. In each case it is them and then me.

Is this *************?
Yes, may I help you?
Did you receive a call or email message from ********** today?
Yes, an email message.
Why did you contact ************* today?
I needed to schedule service on the car?
What kind of service?
I need all of the RRTs and TSBs done,
You need what done?
I need all of the software systems brought up to date.
What kind of car is this?
A 2017 Giulia
A what?
A 2017 Giulia.
What?
The car Alfa Romeo sells.
What is it? Julia? Like a girl's name?
Click, buzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Have to say yet again...this is more of a dealer issue...not Alfa Romeo per se. I used the online system that my dealer has to make an appointment and I received a call back from their Service people...and then an email confirmation for my appointment. No issues.
I feel for all you Alfisti that have piss poor dealers around you...makes "feellin' the love" for Alfa Romeo that much harder!
G/L
M

 

[Chipps]

Probably a call center in the Philippines.

Don't know. The caller did not have an accent that I could hear.

 

[Chipps]

Have to say yet again...this is more of a dealer issue...not Alfa Romeo per se. I used the online system that my dealer has to make an appointment and I received a call back from their Service people...and then an email confirmation for my appointment. No issues.
I feel for all you Alfisti that have piss poor dealers around you...makes "feellin' the love" for Alfa Romeo that much harder!
G/L
M

Could have been dealer QA. I assumed it was Alfa Romeo USA QA. Regardless, they only sell three vehicles. I would think whoever could hire, contract with, or whatever with people who can at least understand 4C, Giulia, and Stelvio.

 

[JuliaQ4-Nut]

Don't know. The caller did not have an accent that I could hear.

You didn't hear an accent. Well then, he probably was calling from Texas.

 

[Chipps]

You didn't hear an accent. Well then, he probably was calling from Texas.

Hum

 

[Nextcdr]

Probably a call center in the Philippines.

Don't know. The caller did not have an accent that I could hear.

As it turns out call center people in the Philippines have a perfect American accent but they?re terrible at recognizing and spelling names, that?s how you know. I found out that little quirk from another call center I had to use.

 

[Chipshot]

This is why you have caller ID. Some calls are best left unanswered. And then there are those email surveys.

 

[Chipps]

This is why you have caller ID. Some calls are best left unanswered. And then there are those email surveys.

Well speaking of Texas, I was in the GMC 3/4 ton diesel horse haulin' pickup truck instead of the Alfalfa Rome-e-o when the call came in. I did not see the caller ID.

 

[Chipshot]

Well speaking of Texas, I was in the GMC 3/4 ton diesel horse haulin' pickup truck instead of the Alfalfa Rome-e-o when the call came in. I did not see the caller ID.

Were you haulin' horses? That's precious cargo. Calls can wait.

 

[Chipps]

Were you haulin' horses? That's precious cargo. Calls can wait.

No, the critters were at home. Drove the truck for other reasons.