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Discussion Starter · #1 ·
Hello Everyone,

My brand new 2018 Giulia Ti Sport rattles A LOT when driving over bumps and when playing the HK stereo (which also causes buzzes loudly, even when listening to a podcast with just dialogue). This seriously detracts from an otherwise amazing driving experience.

I took it to my local dealer (not the one I leased from), they had it for 9 days. They replaced the speakers (even though I clearly demoed to the service person that the doors rattled).

When I picked it up they told me that they solved the issue, but if there were any further problems, they wouldn't fix it, because it was "under investigation by Alfa Romeo." I asked what that meant and got a very vague answer.

At this point I took my car back without even testing to see if they fixed it because they made it clear they weren't interested in helping me. The rattling wasn't solved at all. This is very frustrating, especially when listening to what is supposed to be a premium audio system.

I just dropped it at the dealer I leased it from, farther from home (had a great experience with the sales dept), and although I'm trying to be positive I'm pretty skeptical that this will be fixed.

Has anyone successfully solved this problem?

Thanks!
 

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No noticeable rattles in mine.
 

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Hello Everyone,

My brand new 2018 Giulia Ti Sport rattles A LOT when driving over bumps and when playing the HK stereo (which also causes buzzes loudly, even when listening to a podcast with just dialogue). This seriously detracts from an otherwise amazing driving experience.

I took it to my local dealer (not the one I leased from), they had it for 9 days. They replaced the speakers (even though I clearly demoed to the service person that the doors rattled).

When I picked it up they told me that they solved the issue, but if there were any further problems, they wouldn't fix it, because it was "under investigation by Alfa Romeo." I asked what that meant and got a very vague answer.

At this point I took my car back without even testing to see if they fixed it because they made it clear they weren't interested in helping me. The rattling wasn't solved at all. This is very frustrating, especially when listening to what is supposed to be a premium audio system.

I just dropped it at the dealer I leased it from, farther from home (had a great experience with the sales dept), and although I'm trying to be positive I'm pretty skeptical that this will be fixed.

Has anyone successfully solved this problem?

Thanks!
Hi GiroG,

We are terribly sorry to hear that you are experiencing a rattle in your Giulia. Please send us your VIN, mileage, and dealer in a PM so that we can provide additional assistance while your Alfa Romeo is in service.

Darlene
Alfa Romeo Social Care Specialist
 

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From a prior post I had. http://www.giuliaforums.com/forum/7...problems/17993-door-speaker-grill-rattle.html

"Hi All,

I'll try to make this short. I have the upgraded HK System. Car ordered Dec 2016, arrived April 2017. I too had rattling that I was not satisfied and testing numerous cars at the dealership only the HK systems were affected and mine seemed the worst. The dealer, including owner of the dealer agreed with me. After having the car for 3 days, trying to figure out what to do, a Star Case was opened. Alfa Romeo contacted me daily, they sent in an Engineer from out of town, who did all sorts of testing, using a stethoscope, frequency meters, opening all the panels and came to the conclusion that there were three spots on both front doors causing the issues at various frequencies.

1) Grill on the front door speakers.
2) Power window switch panel (they are held by metal clips)
3) The insulation in the door hitting against the indentation of outside door handle.

I believe they added insulation, worked on the clips and afterwards, everything was sturdier and the problem was fixed."
 

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Discussion Starter · #6 ·
Hey RipTek,

Thanks for the reply, that sounds encouraging, glad you got it solved!

G
 

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2019 Stelvio, Sport, Vesuvio Grey on Red
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I had a rattle develop one week into ownership of my 18 Giulia Lusso. It seemed like it was coming from the rear passenger side area. Took it to the dealer, who spent 2 days with the car. Turned out it was the headliner that was rattling. And that several "pins" (their word) that secure the headliner had never been tapped down from the factory. They did it and the rattle was gone.

Good luck, the rattle I had was driving me nuts.
 

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Thanks RipTek. I will keep you posted. I am starting to hear a little in my passenger door now that I
be made a couple road trips and drive regularly in the city. Hard to avoid it with all the bumps. Just want to sort them out as they come up. I can pull the door cards myself.
 

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Discussion Starter · #9 ·
Hey Joe,

Sounds like you also had a good dealership that was more interested in helping you/making you happy than making money off of AR, that’s awesome.

G
 

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Discussion Starter · #10 ·
UPDATE: This dealer was worse than my local dealer. When I brought the car in, I asked the technical advisor to show him the issue with the rattling, as well as a problem with the Apple Car play. He didn't want to check it out, he said don't worry about it.

Today I received a text message that my car was ready. I was excited. "Great, What did you do to solve the problem?" "Hi, we were unable to verify any of the concerns"

Huh, that's the reply I get after 5 days? Why not contact me to say, hey, we haven't found an issue, can you clarify what the problem was? Nope, just an automated message saying the car was ready.

Also, the Alfa representative who immediately replied to my thread never contacted me. Perhaps that is a bot that automatically replies to threads for appearance sake. I'm very disappointed.

The first Alfa Romeo I leased (different dealer) had a broken sunroof, the salesman lied and said they would replace it the next day and personally deliver the car to my driveway. That was a complete lie, he just wanted me to drive the car off the lot. I wound up returning that car.

I'll post videos of the rattling later this week.

NEW BUYERS BEWARE.
 

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UPDATE: This dealer was worse than my local dealer. When I brought the car in, I asked the technical advisor to show him the issue with the rattling, as well as a problem with the Apple Car play. He didn't want to check it out, he said don't worry about it.

Today I received a text message that my car was ready. I was excited. "Great, What did you do to solve the problem?" "Hi, we were unable to verify any of the concerns"

Huh, that's the reply I get after 5 days? Why not contact me to say, hey, we haven't found an issue, can you clarify what the problem was? Nope, just an automated message saying the car was ready.

Also, the Alfa representative who immediately replied to my thread never contacted me. Perhaps that is a bot that automatically replies to threads for appearance sake. I'm very disappointed.

The first Alfa Romeo I leased (different dealer) had a broken sunroof, the salesman lied and said they would replace it the next day and personally deliver the car to my driveway. That was a complete lie, he just wanted me to drive the car off the lot. I wound up returning that car.

I'll post videos of the rattling later this week.

NEW BUYERS BEWARE.
Did you call Alfa Care US? They have been super responsive always call back and work directly with the dealers if there is an issue.
 

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Discussion Starter · #12 ·
The Alfa Care rep on this forum didn’t reply to me, and I called my Alfa Care rep two weeks ago and they never returned my call.

One of the problems I didn’t anticipate was the fact that this is a brand new model and the mechanics knowledge base is very limited.

I’ve already wasted a lot of time driving back and forth to two dealers and driving this awful Fiat loaner.
 

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Discussion Starter · #13 ·
Update:My experience with Alfa Romeo has been far from the interested team showing up with stethoscopes.
The dilemma is, even if I contact Alfa Care, which dealer to go to? So far I've been to three and have had awful experiences at all of them.
 

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I too have a rattle issue which has been an extreme annoyance.

I just got my car back, and they told me that they were not able to find/fix the source of the rattle. They believe its from the front suspension, which they re-torqued to spec w/ no resolve. I honestly cannot tell where its coming from. Could be door panel, windows, suspension, etc. Its one of those weird, rattling/clunking noises I hear when I drive over small bumps. Its almost like a deep flutter (no its not my engine) like something is shaking against a panel. The noise caries throughout the cabin and cannot be localized.

They want me to bring the car back in a month when their certain tech is back from vacation to "tear down the front end". I am super skeptical and afraid more problems will be created than solved. I dont know if they actually used a stethoscope to localize.

Mind you, It took them 33 days to fix an A/C vent, change some brake calipers and install an oil level sensor. I really wish there was an actual Alfa service not just these chrysler boys working on european cars.
 

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2018 Q4 with Fiamenghi Ti exhaust, Race Mod, and Tecnico wheels.
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Some notes:

I hear no rattles of any kind in my Q4 (OK, sometimes I have loose cargo that makes noise). No sunroof or HK either. About 12,000 miles on the ODO.

From the forums:
HK related rattles seem to be a frequent complaint. Loose screws in the doors seems to be a cause in some cases.

One report of a rattle in the headliner. IIRC that was a DIY fix.

One report of a part moving around in the headliner (very sloppy repair by the dealership, btw--they fixed the noise but made a mess of the headliner)

One report of adding lots of sound proofing material to the doors to substantially improve sound quality. I expect this might reduce rattles too.

Several reports of rattles coming from some kind of side impact detector in the door. I cannot hear this, but maybe my hearing is inadequate? This particular "problem" is a noise that the car is supposed to make.

Several reports of the binnacle squeaking against the leather dash cover. I have the leather dash but have not observed this noise.

One report of a "thunk" that was caused by a bad rear differential, which was replaced under warranty. No diagnosis of what was actually wrong with the differential, it is considered to be a non-serviceable unit.

I have noticed that if I push on the steering wheel I get a faint noise. Since I rarely do this (only to shift my weight in the seat to correct my slouchy posture) I am not worried about it.

There are various products available to dampen noise in a car. Dynamat and QuietCoat are popular products that can reduce sound transmission and stop rattles if applied in the right places.

The exhaust exhibits "drone" at about 1200 RPM. If you hear a rumble check the tachometer. The sound will seem to come from everywhere. I like the rumble, it is not excessively loud.

My neighbor reports that his Giulia's transmission makes a whiny noise at some speeds. I don't hear it. Maybe too many years riding bicycles and Norton Commandos, I dunno. I did not go for a ride in his car to see if I can hear the sound he notices.

Tires and roads can make or induce all kinds of noises that should not really be present. This will be worse if the tires are overinflated. The tires are overinflated for shipping purposes and the dealer is supposed to adjust the pressure before delivering the car. However, if the dealer can't deal with hunting down a rattle, maybe they also cannot be bothered to check tire inflation pressures. Get a good pressure gauge and compare to the recommended inflation pressure on the inside of the driver's side door frame. For best ride quality/noise, your cold inflation pressure should not exceed the manufacturer's recommendation.

Road noise noticeably decreased when I replaced the OEM Cinturatos with made in the USA Michelin A/S 3+ tires. As the Cinturatos wore down (hit the wear markers at 8600 miles) they got progressively louder.
 
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