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Discussion Starter · #1 ·
We have a 2017 base Giulia. Since the beginning, 30 months ago, there have been off and on issues with the start/stop system. It’s just rarely worked correct, despite several updates from the dealer. Just saying that as some background.

A few months ago, there was an incident where I went to leave work, got in to start the car and the instrument closer woke up as normal but the car wouldn’t start. It was actually more of the cluster thought the car was on but it wasn’t. I was able to “turn the car off” so to speak, try again and get the car to start after a few attempts. It was fine after that.

A few weeks ago, I went out to go to work and the car did the same thing. Cluster is active. Car seems to think it’s ok but never started. No warnings. New issue this time, the car wouldn’t shut off. If I got out and walked away with the key, the car would yell for the key. Cluster just wouldn’t shut off. Called roadside assistance. They were sending someone to jump it because they thought battery. A got later I go to check on the car, cluster is off, car starts. Check engine light is on and it’s in N (blue) mode. I start the car a few times and take it for a drive. On the last start all goes away and the car is fine. I cancel the jump.

Wednesday this week, husband goes to take the car and it won’t start. Battery light is on. We don’t have time to fool with it til the next day. Car starts and is moved into the garage. He puts a trickle charger with a tester on it. Battery charges, wasn’t low anyway, and tests as fine.

This morning, drive the car to breakfast with no issues. 30 minutes later, go to drive home, battery light comes on and car won’t start. Try a few times to start it and remote start. It adds the start/stop off error after a few attempts. Then a oil level error is added. We disconnect the battery to try to reset the computer. Try again. Those warnings are gone and now ESC and power steering errors replace them. Car customer care and get a tow. Another issue is we couldn’t put the car in neutral so the tow was fun. Car is on its way 250 miles away to the dealer.

We know the battery was testing fine and charged. Suspect a computer issue of some kind. I will be so glad when this lease is up. We have had so many problems and the dealer is so far away. Very frustrated.
 

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We have a 2017 base Giulia. Since the beginning, 30 months ago, there have been off and on issues with the start/stop system. It’s just rarely worked correct, despite several updates from the dealer. Just saying that as some background.

A few months ago, there was an incident where I went to leave work, got in to start the car and the instrument closer woke up as normal but the car wouldn’t start. It was actually more of the cluster thought the car was on but it wasn’t. I was able to “turn the car off” so to speak, try again and get the car to start after a few attempts. It was fine after that.

A few weeks ago, I went out to go to work and the car did the same thing. Cluster is active. Car seems to think it’s ok but never started. No warnings. New issue this time, the car wouldn’t shut off. If I got out and walked away with the key, the car would yell for the key. Cluster just wouldn’t shut off. Called roadside assistance. They were sending someone to jump it because they thought battery. A got later I go to check on the car, cluster is off, car starts. Check engine light is on and it’s in N (blue) mode. I start the car a few times and take it for a drive. On the last start all goes away and the car is fine. I cancel the jump.

Wednesday this week, husband goes to take the car and it won’t start. Battery light is on. We don’t have time to fool with it til the next day. Car starts and is moved into the garage. He puts a trickle charger with a tester on it. Battery charges, wasn’t low anyway, and tests as fine.

This morning, drive the car to breakfast with no issues. 30 minutes later, go to drive home, battery light comes on and car won’t start. Try a few times to start it and remote start. It adds the start/stop off error after a few attempts. Then a oil level error is added. We disconnect the battery to try to reset the computer. Try again. Those warnings are gone and now ESC and power steering errors replace them. Car customer care and get a tow. Another issue is we couldn’t put the car in neutral so the tow was fun. Car is on its way 250 miles away to the dealer.

We know the battery was testing fine and charged. Suspect a computer issue of some kind. I will be so glad when this lease is up. We have had so many problems and the dealer is so far away. Very frustrated.
Hi Greyhaus,

I sincerely regret to hear of the trouble that has been associated with your Giulia ownership experience. Given your situation, I would like to escalate a case on your behalf to formally document your concerns and connect you with a case specialist who can provide you with an additional layer of assistance while your Giulia is in service. If this would be of interest, please follow up with me via private message to get the process started. Hope to hear from you soon.

Mark
AlfaRomeoCares
 

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Discussion Starter · #4 ·
Private message coming. Thanks for you response.
 
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Discussion Starter · #5 ·
I would bet replacing the battery would solve all of those issues. Batteries can test fine and still not be 100%.
I'll post when the dealer has an update for us.
 

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Discussion Starter · #6 ·
Update from the dealer. They have ordered 3 relays, one for the start/stop system and two relating to "charging." We shall see. Relays are supposed to come in later this week or early next. I had to call the dealer to get this update, instead of them calling me and telling me they ordered parts Tuesday.

We shall see.
 

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Update from the dealer. They have ordered 3 relays, one for the start/stop system and two relating to "charging." We shall see. Relays are supposed to come in later this week or early next. I had to call the dealer to get this update, instead of them calling me and telling me they ordered parts Tuesday.

We shall see.
Typical communication from a dealership IMO.
 

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Discussion Starter · #8 ·
Typical communication from a dealership IMO.
Northside and the now defunct dealer in New Orleans were actually pretty good about it. This is our first dealing with this dealer.
 

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Discussion Starter · #9 ·
An update. After about two weeks, we got the car back. A reunite was done (thanks FCA!) and the car delivered back to our house, which was nice. Several relays were changed and an issue with the back-up camera that apparently popped up while it was at the dealer was addressed.

Car was just fine upon its return.

After two weeks or so, the start stop system stopped working again and has not worked since. We are just letting it be. Dealer is too far away and all else seems fine. The start stop system has not worked far more than it has ever worked in this car. Fingers crossed everything else stays functional until the end of the lease!
 

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Discussion Starter · #10 ·
Also a note, the relays that were changed we were told may soon be part of a TSB, if they aren't already by now. The ones installed in our car are a different part number than the originals, so hopefully they are an improvement of some kind.
 

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Greyhaus, I’m not an Alfa mechanic as a disclaimer but I do troubleshoot problems on helicopters. Sounds like auto start/stop issue may be a simple switch in the brake pedal. If the starting issue rears it’s head again it may be a bad ground. Lots of time on dealers part to run that down. If you are daily driving the car and your trips are 30 min or so the battery should be remaining charged. Relays are definitely weak spots in electrical systems but often leaks to ground or switches are common issues. As a reliability engineer, relays, switches and grounds account for the lions share of electrical issues. My 2 cents. Sorry your having issues and hopefully when your lease is up you’ll get another Alfa. As I’m sure you know they are amazing to drive.
 

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I necro this thread i have a completely similar issue. My Start/Stop doesn't work either but i very much like that so i haven't paid attention to it. Now tho i've had similar issues as OP, sometimes turning on power with brake the car powers up electrics but no cranking. There's usually CEL and TPS warning lights in the dash when this happens, but sometimes also a plathera of airbag and electric brake etc. errors that prevail for a day. (I made a thread on this also.)

Once i had seatbelt, airbag, electric brake and collision warning errors come up mid-drive which went away on their own. Could this also hint to relay problem?

Could the OP please share the specific relays that were changed? In my country the official dealerships are absolute dogshit. I had my car sit there for over two months last time for a minor problem and i'm not taking it in there any more.
 

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We have a 2017 base Giulia. Since the beginning, 30 months ago, there have been off and on issues with the start/stop system. It’s just rarely worked correct, despite several updates from the dealer. Just saying that as some background.

A few months ago, there was an incident where I went to leave work, got in to start the car and the instrument closer woke up as normal but the car wouldn’t start. It was actually more of the cluster thought the car was on but it wasn’t. I was able to “turn the car off” so to speak, try again and get the car to start after a few attempts. It was fine after that.

A few weeks ago, I went out to go to work and the car did the same thing. Cluster is active. Car seems to think it’s ok but never started. No warnings. New issue this time, the car wouldn’t shut off. If I got out and walked away with the key, the car would yell for the key. Cluster just wouldn’t shut off. Called roadside assistance. They were sending someone to jump it because they thought battery. A got later I go to check on the car, cluster is off, car starts. Check engine light is on and it’s in N (blue) mode. I start the car a few times and take it for a drive. On the last start all goes away and the car is fine. I cancel the jump.

Wednesday this week, husband goes to take the car and it won’t start. Battery light is on. We don’t have time to fool with it til the next day. Car starts and is moved into the garage. He puts a trickle charger with a tester on it. Battery charges, wasn’t low anyway, and tests as fine.

This morning, drive the car to breakfast with no issues. 30 minutes later, go to drive home, battery light comes on and car won’t start. Try a few times to start it and remote start. It adds the start/stop off error after a few attempts. Then a oil level error is added. We disconnect the battery to try to reset the computer. Try again. Those warnings are gone and now ESC and power steering errors replace them. Car customer care and get a tow. Another issue is we couldn’t put the car in neutral so the tow was fun. Car is on its way 250 miles away to the dealer.

We know the battery was testing fine and charged. Suspect a computer issue of some kind. I will be so glad when this lease is up. We have had so many problems and the dealer is so far away. Very frustrated.
Hi, I just joined the forum and wish I had done so before now! I have a 2017 TI, I had (and occasionally still do) have this issue. For all intent and purpose the car seems to be on, it just isn’t. I’ve had it in for a relay replace, but it still happens randomly. Oddly enough it’s usually connected to other glitches. When this happens, I can be assured the auto start warning is on when it does start and the entertainment system will go off for a few. Have gotten all software updates and keep up on all recalls. Battery is new. When this happens to me, I can turn it off, open and shut the door then hit button again (usually about 4 times) and like magic, it starts fine. Might not do it again for a month or so. Took it back to a dealer who says it shows no codes, no issues and to video it next time?? Not sure how that helps but I plan to. Either or, my magic door opening trick has worked every time. Love my car, never giving up on it! Glad it’s not just me!
 

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Hi, I just joined the forum and wish I had done so before now! I have a 2017 TI, I had (and occasionally still do) have this issue. For all intent and purpose the car seems to be on, it just isn’t. I’ve had it in for a relay replace, but it still happens randomly. Oddly enough it’s usually connected to other glitches. When this happens, I can be assured the auto start warning is on when it does start and the entertainment system will go off for a few. Have gotten all software updates and keep up on all recalls. Battery is new. When this happens to me, I can turn it off, open and shut the door then hit button again (usually about 4 times) and like magic, it starts fine. Might not do it again for a month or so. Took it back to a dealer who says it shows no codes, no issues and to video it next time?? Not sure how that helps but I plan to. Either or, my magic door opening trick has worked every time. Love my car, never giving up on it! Glad it’s not just me!
Did they replace both starter relays? My dealer said they can’t trace fault to specific one that is failing, so they replace both (same part number).
 

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Did they replace both starter relays? My dealer said they can’t trace fault to specific one that is failing, so they replace both (same part number).
They did, I think, although now I’m going to double check. They made it seem like it was fairly common and didn’t act super surprised when I had to call back when it started up again. Did others show error codes? Mine always came up free and clear
 

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They did, I think, although now I’m going to double check. They made it seem like it was fairly common and didn’t act super surprised when I had to call back when it started up again. Did others show error codes? Mine always came up free and clear
Mine did throw an error code, can’t recall what it was, but they said that told them there was a problem with either the BCM or ECM starter relay, so both were replaced.
 

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Oh well, my magic finally gave out yesterday! Driving down the road, stopped at an intersection, car shut off (had not disabled the feature) and it was done, no matter what I tried. A bit scary seeing as cars were flying by on both sides and I’m right in the middle of the lane with no way to move. After calling for assistance and almost getting ran over, the car restarted, no rhyme nor reason. Of course the dash lit up like a Christmas tree, it seemed every possible warning light was on, including tire pressure???? DNA defaulted, infotainment out, oil change needed, etc. Sadly, I couldn’t figure this one out and it’s now at the dealership being resurrected, I hope. I’ve seen several posts similar to this so obviously shouldn’t be a surprise to the techs.
 

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I've had a similar issue with a '18 Ti and build date of 05/2018. Go to start the car, everything in the dash turns on, everything works but the car will not turn on. After a bit of troubleshooting, i found that removing the negative terminal from the batter for a few minutes and then putting back on, allows the car to turn on! Not a great workaround but it gets me out of a pinch.

Testing the batter voltage, I'm at roughly 12ish in off position. I dip into the 9.5's during start, and hover at 14ish when completely on. From what i'm reading, under 10 volts starting the car is not a good sign. Considering my battery is 3+yrs old, I was thinking it's a battery issue.

Car is currently in the dealer for some general maintenance stuff and I had them look into this. Will report back progress when I hear from them.
 

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I have been having this issue recently as well. However, I now charge the battery weekly and have had no issues since. I read recently herein that the OEM battery is shyte and the the MOPAR battery will solve this issue. I may make that change. Looking forward to hearing your results.
 

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I've had a similar issue with a '18 Ti and build date of 05/2018. Go to start the car, everything in the dash turns on, everything works but the car will not turn on. After a bit of troubleshooting, i found that removing the negative terminal from the batter for a few minutes and then putting back on, allows the car to turn on! Not a great workaround but it gets me out of a pinch.

Testing the batter voltage, I'm at roughly 12ish in off position. I dip into the 9.5's during start, and hover at 14ish when completely on. From what i'm reading, under 10 volts starting the car is not a good sign. Considering my battery is 3+yrs old, I was thinking it's a battery issue.

Car is currently in the dealer for some general maintenance stuff and I had them look into this. Will report back progress when I hear from them.
Please do, I would be interested to hear. Mine was in last year for this exact same thing, got a new battery then so I don’t think that’s it, probably never was, at least for me. It’s amazing to me how very random it is. I can go months and not have it happen and then it will happen every day for a week. I’ve had the latest software update so the only other probable candidate is a relay, again. Fingers crossed it’s something simple.
 
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