Wow, sucks for you. The dealer that sold me my QV was pitiful on the service side, so much so that I went to my local Ferrari/Alfa/Maserati dealer and they have been stellar, with the few software updates & oil changes I have needed.You get shit in service. Infiniti blows Alfa away. So dissatisfied. I had a appointment to get mirrors looked at and the oil level in half in 3k and I couldn’t get a rental. I rescheduled and got sick. I don’t know what know. I left messages at Alfa of Anaheim hills nothing back.
The discrepancy between dealers is huge at times. But also the distance for many forum members here.
If I didn't have multiple dealer options in my area (not counting my selling dealer) I probably wouldn't have bought the car...but that really applies to any brand of car. the only difference is there are at least 10 BMW/MERC/AUDI dealers within 45 minutes of me, so if you experience bad service at one you have options