Thanks for the warm welcome! @appolon - do you mean just the VELOCE badge, or this chessboard red-white logo next to it? It is actually symbol of Polish Airforce, which I am a huge fan of (combat aviation in general) @JuliaQ4 - Poland is famous of few not obvious things - tires (Bridge and Michelin bought 100% of our domestic tyres factories), but also WINDOWS - it is significant chance you're having OKNOPLAST or other Polish brand installed in your house
what I noticed so far, you are lucky to have far more better service/customer service. They seem to be at least a bit interested in your issues, trying to diagnose faults to the bottom or dedicated employee replying to your concerns (it comes from the size of the market I suppose). Our services can only swap obvious parts or erase ECU errors.