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Came out last to find errors and power steering failure. I brought it back to my dealer Stafford Tyson Corner it is under warranty. They could not check it, they had it over the weekend after several follow ups they said it needs as new steering rack. That was Monday. They have not located a part and have no ETA for when it will be delivered. Has anyone had the same issue. How has your service experience been at Safford of Tyson>:surprise:
 

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What model year & type??? yours (if it is indeed the steering rack) if the first I have heard of on this forum
 

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Came out last to find errors and power steering failure. I brought it back to my dealer Stafford Tyson Corner it is under warranty. They could not check it, they had it over the weekend after several follow ups they said it needs as new steering rack. That was Monday. They have not located a part and have no ETA for when it will be delivered. Has anyone had the same issue. How has your service experience been at Safford of Tyson>:surprise:
Hello JFM,

We're sorry to hear you're having trouble with your Giulia. Please send me your VIN within a direct message as I'd be glad to escalate for further handling.

Jasmine
Alfa Romeo Social Care Specialist
 

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From personal experience, I'd recommend you avoid getting your car serviced at Safford in Tysons. They are terrible. It's too late now as you're stuck with them for this repair through completion if you want warranty to pay for it. But next time, I'd suggest you go elsewhere. Not sure exactly where you live but you're going to have better experience with Johnson Alfa Romeo in Annapolis (they will even drop off a loaner car at your home/work) or Alfa Romeo of Washington in Sterling (aka Ferrari of Washington). I haven't yet experienced Criswell in Gaithersburg so cannot comment on them. But I can recommend against Safford.
 

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They have not located a part and have no ETA for when it will be delivered.
Par for the course my friend. I wish you good luck. Also, keep a detailed record of all the days your car is out of service (that dealer's service department is open 6 days/ week; you can't count days they're not open for business) as you will find both dealers and FCA will burn through time quickly. It's unbelievably easy with these cars to rack up enough days out of service due to repair to approach the cumulative total of thirty calendar days to trigger the buyback provisions in Virginia's Lemon Law.

It might not be significant now. But all you need is one or two more warranty related issues and corporate foot dragging for this to become a bigger issue for you. Document it now while things are still fresh in your mind.
 

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Power Steering Failure?

Another "one and done" poster?
 
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From personal experience, I'd recommend you avoid getting your car serviced at Safford in Tysons. They are terrible. It's too late now as you're stuck with them for this repair through completion if you want warranty to pay for it. But next time, I'd suggest you go elsewhere. Not sure exactly where you live but you're going to have better experience with Johnson Alfa Romeo in Annapolis (they will even drop off a loaner car at your home/work) or Alfa Romeo of Washington in Sterling (aka Ferrari of Washington). I haven't yet experienced Criswell in Gaithersburg so cannot comment on them. But I can recommend against Safford.
Same dealer group as Safford in Fredericksburg? I had an interesting negotiating experience with them when I was seeking a Giulia last spring.
 

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Discussion Starter · #9 ·
Thanks for the info.

Par for the course my friend. I wish you good luck. Also, keep a detailed record of all the days your car is out of service (that dealer's service department is open 6 days/ week; you can't count days they're not open for business) as you will find both dealers and FCA will burn through time quickly. It's unbelievably easy with these cars to rack up enough days out of service due to repair to approach the cumulative total of thirty calendar days to trigger the buyback provisions in Virginia's Lemon Law.

It might not be significant now. But all you need is one or two more warranty related issues and corporate foot dragging for this to become a bigger issue for you. Document it now while things are still fresh in your mind.
The issue is resolved after about 10 days. I just brought her in for a seat release cable that was finally sourced. That's about 10 days in the shop so far.
 

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Are you hoping for another 20 days? Stuck? Wow. Sorry you are STUCK for 20 more days. One major repair and a seat release cable. WOW!
 

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From personal experience, I'd recommend you avoid getting your car serviced at Safford in Tysons. They are terrible. It's too late now as you're stuck with them for this repair through completion if you want warranty to pay for it. But next time, I'd suggest you go elsewhere. Not sure exactly where you live but you're going to have better experience with Johnson Alfa Romeo in Annapolis (they will even drop off a loaner car at your home/work) or Alfa Romeo of Washington in Sterling (aka Ferrari of Washington). I haven't yet experienced Criswell in Gaithersburg so cannot comment on them. But I can recommend against Safford.
I guess times have changed... A year ago Alfa Romeo in Annapolis couldn't even bother to talk to us on the phone even though we said we were on our way there to look at (and most likely buy) a fully loaded Misano Blue TI Sport that was sitting on their lot gathering dust. After that rude call ended, and about halfway to Annapolis, we literally u-turned at the first opportunity and went directly to Safford in Tysons and bought our car. They have been great to us all this past year.

Perhaps they all were having a tough time to begin with.
 

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I hope this is not related to your failure. I was doing an oil change the other day and saw my power steering unit covered with grease. However I haven't notice any issue with the power steering when driving the car. I cleaned it up and will check on it next time to see if the grease comes back. I am hoping it was just a sloppy assembly at the factory and not the leaking/failing of the unit. My build date is 4/2017 with only 3000 miles when this picture was taken.
 

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Smart to take the photo. The OP stated that he got his POER steering column repaired and a cable for his seat already. After another poster provided him with guidance on buy back preparation he stated that he has only clocked 10 days so far So HE IS STUCK and you gather from that he is counting and my guess waiting for the next problem to rack up the additional 20 days. I think it is stuff like this that makes buybacks harder for people that really there is no repair.

His POST: The issue is resolved after about 10 days. I just brought her in for a seat release cable that was finally sourced. That's about 10 days in the shop so far. One repair and a cable and the guy is starting the clock on a lemon. Get real. There is a difference between a Warranty Repair and a Lemon Claim. Just the statement would make me say hmmmmm..

BTW. My dealership doesn't take the car until the part is in if the car is driveable. If you choose to leave your car for a seat cable I think that is on you.
 

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I am quite satisfied with Safford in Tysons Corner, facility looks crap but staff is courteous, theya re ready for me when I arrive and car is ready when they said it will be....They are maserati alfa now so things might just get better
 

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Dang, is that a case fitting there with the facets on that big barrel above the drain plug? Maybe the casing is not tight? Either way, I think AR Cares should be involved and Alfa Corporate to bring yet another dealer into shape. I think it is happening and was really thrilled to see the improvement at my local dealer. That bodes well for the future if they can keep it up. Have a good weekend.
 
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I hope this is not related to your failure. I was doing an oil change the other day and saw my power steering unit covered with grease. However I haven't notice any issue with the power steering when driving the car. I cleaned it up and will check on it next time to see if the grease comes back. I am hoping it was just a sloppy assembly at the factory and not the leaking/failing of the unit. My build date is 4/2017 with only 3000 miles when this picture was taken.
With 9400 miles on the clock my engine compartment is spotless clean. I wipe down the top when I wash as well as wipe off the bug fragments that the EC V2 silicone intake tube seems to do a remarkable job of catching, but nothing else.

Any kind of goo in the engine compartment is abnormal and should be attended to before something breaks.

FWIW: the electric power steering in my Polaris UTV failed almost immediately. Stuff happens...
 

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Dang, is that a case fitting there with the facets on that big barrel above the drain plug? Maybe the casing is not tight? Either way, I think AR Cares should be involved and Alfa Corporate to bring yet another dealer into shape. I think it is happening and was really thrilled to see the improvement at my local dealer. That bodes well for the future if they can keep it up. Have a good weekend.
Everything seems tight. here are a couple more pix from different angle
 

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Everything seems tight. here are a couple more pix from different angle
That looks like oil that has dripped from above to me (I'm not sure what is above that that might leak--maybe the oil fill port?). Did you stick your finger in it and/or see if a towel will soak it up?
 
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