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15 Posts
Hello,
I posted several of my issues on other threads on this board, but because the list of issues keeps growing and growing, I felt it might be better to consolidate the ongoing events with my car in one post so those who are interested can follow more easily.
Here's a brief background on the situation. I purchased my 2017 Giulia Quadrofoglio from Alfa Romeo of Davie, Florida (a Rick Case dealership) in early July 2017 with around 30 miles on the odometer (I was informed that the car was manufactured on April 29th, 2017), and almost immediately, started to experience issues. The following issues accumulated as I waited for the dealership service department to intake my vehicle, all occurred with less than 285 miles on the odometer:
1. ATV System Error is displayed on the dashboard.
2. Passenger side headlight washer broke after first use and is dangling in the hole in the bumper.
3. There is a significant creak coming from the dashboard on the driver's side.
4. Car is missing the auxiliary audio jack, USB port and entire panel in the center handrest.
After 4 days in the shop at Alfa Romeo of Davie, in less than 11 full days of ownership, after being supplied with a base Giulia, not a Ti, no Nav, etc, I picked up my car from the service department, and here is what they reported to me (during the I was waiting for my appointment, I contacted Alfa Romeo USA via social media and was issued a ticket number rand was told corporate was overseeing the status of the repairs to be done on my car):
1. ATV System Error has been cleared, I was told this is due to a low voltage issue many new Giulias are experiencing after shipment and the fault should not return.
2. Headlamp washer issue is still unresolved, dealer says at least 2-3 weeks to fix due to parts being on back order, and when they come in, they need to be painted,(and since I had the front of the car clear wrapped, those newly installed parts will need to be wrapped as well). There is no ETA on the parts. In the meantime, dealer disconnected the washers to keep them from actuating and secured them.
3. The dealer claimed they could not replicate the creak in the dashboard on the driver's side and claimed Alfa corporate will not let them take the dash off to tighten any possible loose screws.
4. Missing Aux Jack/USB panel in center handrest has been installed. Dealer claimed it was in the hole/void left when it wasn't secured to the panel, but the factory forgot to secure it in place.
Also, you should know that I had called twice for updates on my car (after a message was left for me to call back about my car) while it was in the shop at Alfa Romeo of Davie, left messages, and never heard back until I called a third time. Needless to say, I was left feeling unsatified by the whole situation and the repairs/answers provided to me, as well as the substandard (imho) loaner given to me.
The same day I left the dealership (with a flapping, unsecured headlight washer waiting for a part with no ETA to come in to replace it), I experienced a new issue. The driver's side door will not unlock from the outside. Today, I'm taking the car back in again, all with a pinch over 500 miles on the odometer.
I hope Alfa is reading this, I'm livid. Anyway, I'll keep you all updated on the progress/lack or progress.
Thanks,
I posted several of my issues on other threads on this board, but because the list of issues keeps growing and growing, I felt it might be better to consolidate the ongoing events with my car in one post so those who are interested can follow more easily.
Here's a brief background on the situation. I purchased my 2017 Giulia Quadrofoglio from Alfa Romeo of Davie, Florida (a Rick Case dealership) in early July 2017 with around 30 miles on the odometer (I was informed that the car was manufactured on April 29th, 2017), and almost immediately, started to experience issues. The following issues accumulated as I waited for the dealership service department to intake my vehicle, all occurred with less than 285 miles on the odometer:
1. ATV System Error is displayed on the dashboard.
2. Passenger side headlight washer broke after first use and is dangling in the hole in the bumper.
3. There is a significant creak coming from the dashboard on the driver's side.
4. Car is missing the auxiliary audio jack, USB port and entire panel in the center handrest.
After 4 days in the shop at Alfa Romeo of Davie, in less than 11 full days of ownership, after being supplied with a base Giulia, not a Ti, no Nav, etc, I picked up my car from the service department, and here is what they reported to me (during the I was waiting for my appointment, I contacted Alfa Romeo USA via social media and was issued a ticket number rand was told corporate was overseeing the status of the repairs to be done on my car):
1. ATV System Error has been cleared, I was told this is due to a low voltage issue many new Giulias are experiencing after shipment and the fault should not return.
2. Headlamp washer issue is still unresolved, dealer says at least 2-3 weeks to fix due to parts being on back order, and when they come in, they need to be painted,(and since I had the front of the car clear wrapped, those newly installed parts will need to be wrapped as well). There is no ETA on the parts. In the meantime, dealer disconnected the washers to keep them from actuating and secured them.
3. The dealer claimed they could not replicate the creak in the dashboard on the driver's side and claimed Alfa corporate will not let them take the dash off to tighten any possible loose screws.
4. Missing Aux Jack/USB panel in center handrest has been installed. Dealer claimed it was in the hole/void left when it wasn't secured to the panel, but the factory forgot to secure it in place.
Also, you should know that I had called twice for updates on my car (after a message was left for me to call back about my car) while it was in the shop at Alfa Romeo of Davie, left messages, and never heard back until I called a third time. Needless to say, I was left feeling unsatified by the whole situation and the repairs/answers provided to me, as well as the substandard (imho) loaner given to me.
The same day I left the dealership (with a flapping, unsecured headlight washer waiting for a part with no ETA to come in to replace it), I experienced a new issue. The driver's side door will not unlock from the outside. Today, I'm taking the car back in again, all with a pinch over 500 miles on the odometer.
I hope Alfa is reading this, I'm livid. Anyway, I'll keep you all updated on the progress/lack or progress.
Thanks,
there's a rather lengthy thread which you've probably seen where the dealer bought back the car in the end as it went on and on. What I'd do if I were in your boots is to get in touch with the NA CEO (think it was Reid?) and raise it up there. You'll maybe see things move then rather than have it go on and on. Hopefully you'll be able to be provided a well constructed one!
