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Discussion Starter · #1 ·
Hello,
I posted several of my issues on other threads on this board, but because the list of issues keeps growing and growing, I felt it might be better to consolidate the ongoing events with my car in one post so those who are interested can follow more easily.

Here's a brief background on the situation. I purchased my 2017 Giulia Quadrofoglio from Alfa Romeo of Davie, Florida (a Rick Case dealership) in early July 2017 with around 30 miles on the odometer (I was informed that the car was manufactured on April 29th, 2017), and almost immediately, started to experience issues. The following issues accumulated as I waited for the dealership service department to intake my vehicle, all occurred with less than 285 miles on the odometer:


1. ATV System Error is displayed on the dashboard.

2. Passenger side headlight washer broke after first use and is dangling in the hole in the bumper.

3. There is a significant creak coming from the dashboard on the driver's side.

4. Car is missing the auxiliary audio jack, USB port and entire panel in the center handrest.


After 4 days in the shop at Alfa Romeo of Davie, in less than 11 full days of ownership, after being supplied with a base Giulia, not a Ti, no Nav, etc, I picked up my car from the service department, and here is what they reported to me (during the I was waiting for my appointment, I contacted Alfa Romeo USA via social media and was issued a ticket number rand was told corporate was overseeing the status of the repairs to be done on my car):


1. ATV System Error has been cleared, I was told this is due to a low voltage issue many new Giulias are experiencing after shipment and the fault should not return.

2. Headlamp washer issue is still unresolved, dealer says at least 2-3 weeks to fix due to parts being on back order, and when they come in, they need to be painted,(and since I had the front of the car clear wrapped, those newly installed parts will need to be wrapped as well). There is no ETA on the parts. In the meantime, dealer disconnected the washers to keep them from actuating and secured them.

3. The dealer claimed they could not replicate the creak in the dashboard on the driver's side and claimed Alfa corporate will not let them take the dash off to tighten any possible loose screws.

4. Missing Aux Jack/USB panel in center handrest has been installed. Dealer claimed it was in the hole/void left when it wasn't secured to the panel, but the factory forgot to secure it in place.

Also, you should know that I had called twice for updates on my car (after a message was left for me to call back about my car) while it was in the shop at Alfa Romeo of Davie, left messages, and never heard back until I called a third time. Needless to say, I was left feeling unsatified by the whole situation and the repairs/answers provided to me, as well as the substandard (imho) loaner given to me.

The same day I left the dealership (with a flapping, unsecured headlight washer waiting for a part with no ETA to come in to replace it), I experienced a new issue. The driver's side door will not unlock from the outside. Today, I'm taking the car back in again, all with a pinch over 500 miles on the odometer.

I hope Alfa is reading this, I'm livid. Anyway, I'll keep you all updated on the progress/lack or progress.

Thanks,
 

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sorry you're not having a good time with your dreamy car :( there's a rather lengthy thread which you've probably seen where the dealer bought back the car in the end as it went on and on. What I'd do if I were in your boots is to get in touch with the NA CEO (think it was Reid?) and raise it up there. You'll maybe see things move then rather than have it go on and on. Hopefully you'll be able to be provided a well constructed one!

Best of luck!
 

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Welcome to the world of fine Italian motoring, what you describe is par for the course and can be considered an Alfa's personality. It's like having a really hot girlfriend who is also bypolar. You just deal with it for a good ride ;)

I also had a creak on driver's side and managed to trace it to gauge cluster shroud rubbing against leather upper dash (have leather package on my Ti) but only when it was really hot and sunny outside and parts expanded.
 

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That sucks dude. Best wishes with getting it all sorted.

I'll note that my dashboard vibrates when on a rough road sometimes, seems to be at a fairly specific frequency, not all rough roads are doing it.

I was thinking when I have the next service of the car, for them to take off the dash and see if they can tighten or pad whatever it is. It seems to be just under, or part of the dashboard center speaker. If I tap the speaker/dash with a good thud from my arm, I can replicate it. Don't know how hard it is for that dash to be removed.

As a new car and not a cheap one at that, it is disappointing for these quality issue so early.
 

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NA CEO is Reid Bigland.
Good luck trying to contact him.
I tried to get his contact info from the hotline number and the live chat feature on the Alfa web site.
The best info that they would provide was the name of the Head of Operations-Customer Care , Mr. Richard Thornton.
I wrote him a letter (can't find the address, FCA in Michigan), and included a letter to Mr. Bigland.
I did not receive a reply. That was months ago.
 

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I also had a creak on driver's side and managed to trace it to gauge cluster shroud rubbing against leather upper dash (have leather package on my Ti) but only when it was really hot and sunny outside and parts expanded.
This is exactly what I was thinking my creaking is from! What did they do...anything? I was thinking some felt pushed between would help...
 

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Discussion Starter · #7 · (Edited)
As far as the creaking, they told me they have specific instructions from Alfa Romeo corporate NOT to disassemble the dashboard (which is needed) in order to attempt to repair the creak. Basically, they told me they don't want to deal with it.
 

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This is exactly what I was thinking my creaking is from! What did they do...anything? I was thinking some felt pushed between would help...
I decided to ignore it for now, i have a feeling the rubbing will work itself out over time. Leather can become smoother over time due to friction against it. Option B is to shove a little felt or foam into that crack.
 

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You should call (on the phone) FCA and make a formal complaint.
844-253-2872

I've had to call them multiple times to keep them motivated to fix my 4C. They did eventually fix my 4C and life is good once again.

So far, my Giulia has been well behaved.
 

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Very disappointed to read this. That is the same dealership (Rick Case) I just leased my Giulia from. Hope it all gets sorted out soon, Tom.

Anyone have any experience using a dealership other than the one he purchased from? A different Alfa dealer is actually closer to me than Rick Case, but Rick Case had the car I wanted so that's who leased from.
 

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Hello,
I posted several of my issues on other threads on this board, but because the list of issues keeps growing and growing, I felt it might be better to consolidate the ongoing events with my car in one post so those who are interested can follow more easily.

...
The same day I left the dealership (with a flapping, unsecured headlight washer waiting for a part with no ETA to come in to replace it), I experienced a new issue. The driver's side door will not unlock from the outside. Today, I'm taking the car back in again, all with a pinch over 500 miles on the odometer.

I hope Alfa is reading this, I'm livid. Anyway, I'll keep you all updated on the progress/lack or progress.

Thanks,
Another person had a lock not functioning problem that was traced to a faulty BCU.

Regarding the dash board noise, usually the major components of the dash board are clipped together without screws, nuts or bolts. If you think the noise is coming from the binoculars, try pushing on it while the noise is happening. You might even find that all it needs is a good shove to snap it fully into place. If the binocular is held in place with snaps another thing to try would be to lift it out, apply leather treatment to the dashboard top, then re-install.

Electronics failing frequently can be a symptom of floating grounds, or shoddy fabrication. I've seen one picture of a suspect looking ground on a Giulia (grounding wire pinched between 2 painted surfaces). A problem ground does not need to be anywhere near the ECU or BCU.

My Audi 4000E had both floating grounds (overloaded ground wire melts) and shoddy fabrication (I hate Bosch, long continuing story), Alfa doesn't have a monopoly on problems. Both of these issues were a near 100% failure rate on examples of that Audi and the VW equivalent. Oh yeah, and a horribly squeaky dash in the Audi. If I still had the car I would try some silicone grease on the snap joints and other plastic-to-plastic contact points. The original design used small pieces of felt to stop squeaks, but either the plastic distorted and was making contact where it should not have, or the felt wore out or both.
 

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Hello,
I posted several of my issues on other threads on this board, but because the list of issues keeps growing and growing, I felt it might be better to consolidate the ongoing events with my car in one post so those who are interested can follow more easily.

Here's a brief background on the situation. I purchased my 2017 Giulia Quadrofoglio from Alfa Romeo of Davie, Florida (a Rick Case dealership) in early July 2017 with around 30 miles on the odometer (I was informed that the car was manufactured on April 29th, 2017), and almost immediately, started to experience issues. The following issues accumulated as I waited for the dealership service department to intake my vehicle, all occurred with less than 285 miles on the odometer:


1. ATV System Error is displayed on the dashboard.

2. Passenger side headlight washer broke after first use and is dangling in the hole in the bumper.

3. There is a significant creak coming from the dashboard on the driver's side.

4. Car is missing the auxiliary audio jack, USB port and entire panel in the center handrest.


After 4 days in the shop at Alfa Romeo of Davie, in less than 11 full days of ownership, after being supplied with a base Giulia, not a Ti, no Nav, etc, I picked up my car from the service department, and here is what they reported to me (during the I was waiting for my appointment, I contacted Alfa Romeo USA via social media and was issued a ticket number rand was told corporate was overseeing the status of the repairs to be done on my car):


1. ATV System Error has been cleared, I was told this is due to a low voltage issue many new Giulias are experiencing after shipment and the fault should not return.

2. Headlamp washer issue is still unresolved, dealer says at least 2-3 weeks to fix due to parts being on back order, and when they come in, they need to be painted,(and since I had the front of the car clear wrapped, those newly installed parts will need to be wrapped as well). There is no ETA on the parts. In the meantime, dealer disconnected the washers to keep them from actuating and secured them.

3. The dealer claimed they could not replicate the creak in the dashboard on the driver's side and claimed Alfa corporate will not let them take the dash off to tighten any possible loose screws.

4. Missing Aux Jack/USB panel in center handrest has been installed. Dealer claimed it was in the hole/void left when it wasn't secured to the panel, but the factory forgot to secure it in place.

Also, you should know that I had called twice for updates on my car (after a message was left for me to call back about my car) while it was in the shop at Alfa Romeo of Davie, left messages, and never heard back until I called a third time. Needless to say, I was left feeling unsatified by the whole situation and the repairs/answers provided to me, as well as the substandard (imho) loaner given to me.

The same day I left the dealership (with a flapping, unsecured headlight washer waiting for a part with no ETA to come in to replace it), I experienced a new issue. The driver's side door will not unlock from the outside. Today, I'm taking the car back in again, all with a pinch over 500 miles on the odometer.

I hope Alfa is reading this, I'm livid. Anyway, I'll keep you all updated on the progress/lack or progress.

Thanks,
Hi Tom Evental,

I'm deeply sorry to hear about your ongoing concerns with your vehicle, please PM us with your VIN so we can look into this further for you.

Andrea
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #13 ·
Hi Tom Evental,

I'm deeply sorry to hear about your ongoing concerns with your vehicle, please PM us with your VIN so we can look into this further for you.

Andrea
Alfa Romeo Social Care Specialist
Hello Andrea, thanks for the response, and sorry for my delayed response. I will PM you with my VIN, as I stated, I have been provided with a case number through one of your corporate reps when they contacted me via social media, I will provide you with that case number as well. Hopefully, Alfa Romeo can make this right, the car has been in the dealer shop for longer than I had it in my garage since I took ownership, and it's still in the shop as of today, needless to say, I'm not happy about the whole situation.

To forum members following this thread, I'll keep you posted on any new developments and updates.
 
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