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Discussion Starter · #1 ·
Hello All,

Glad to be part of this forum and to learn and share experiences regarding my new Giulia Ti Sport. I am a long time BMW owner, starting with a 1970 BMW 2002, 1976 2800, etc. The test drive of the new Giulia reminded me of joy I had driving the earlier BMWs. I do not get this same joy from the newer BMWs, so I had to have the Giulia.

I picked up my car last week. On the second day of ownership I was rear ended by an SUV in stop and go traffic. I was not hit hard enough to deploy the SUV’s airbags, but I can tell the SUV won the battle. No one was hurt. The Giulia sustained over $8,000 in damages, the SUV not so much....

Upon impact, the Giulia’s “Enhanced Accident Response System” came on immediately. EARS will among several things turned off power to the fuel pump, engine bay and transmission, it initiated the parking brake, unlocked the doors, put on the flashes on, etc. Having only had the car for 23 hours at that point I had not read the User’s Manual cover to cover and did not know what was going on, nor how to get the car out of it’s immobilized state. Long story short the car had to be dragged up on a flatbed transporter because it’s parking brake was locked and shifter with no power, then driven off to the collision shop. By morning the battery was totally dead and would not take a suffucient charge to do anything.

The good news is that the car did exactly what it as designed to do. Read pages 117-118 of the Manual (or see the pages of your manual dealing with this system) to learn how to get it out of this immobilized state. This is a rather weird sequence of 12 steps where you use the ignition button and turn signal stalk to deactivate EARS. It was stressful (not to mention dangerous) having an immobilized car on a highway with 6 lanes of cars trying to get around us, so I was not about to start reading th Manual at the point in this situation. It is best to read the manual before something like this happens. I have now have done that and learned a huge amount about the features of this really interesting car.

Hope to have the car back in a few weeks. It is in really good hands at the body shop recommended by my local Maserati dealership. Then I can enjoy it again, but this time as a better informed driver.

Tom near Fort Worth
:smile2:
 

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That’s a real bummer but glad you are okay and taking it in good spirit. Very useful information about the EARS that I was unaware of!! Time to read the OM I guess...
 

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2018 Vulcano Black Giulia Quadrifoglio
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Sorry about the accident but glad your reminded me about ears

It's on page 113 for those with the 2018 qv manual
 

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‘19 Giulia Ti Sport Q4
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EARS? Uh oh, I've never even heard of that! I definitely need to bone up on that; I take you could have driven the car had it not been in "lockdown?"

Thanks for the post, and try to ready yourself for a long wait. I was in an accident 3.5hrs off the lot, and it was 5 weeks waiting for parts, and another three weeks getting it right, including taking it back in for proper painting, and then I still had to do some polishing myself to correct it. Ugh, is all I can say, and it totally screwed the new car honeymoon for me. I love it now, but those were some tough weeks. Steel yourself, and be diligent and demanding regarding repairs.

That Stromboli Gray is gorgeous...as you know. :)
 

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Discussion Starter · #5 ·
Thanks Chaadster,

Lord I hope it does not take 5 weeks to repair like in your case. I’’ll prepare myself for that but hope for a shorter time. At least I got 19.5 hours more out of my car before it was nailed...!

Best,

Tom
 
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Welcome to the group.
Not exactly the way we like to see new owners and their cars but she will none of that damage looks catastrophic.

Let us know if there is anything we can do
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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Did I miss how the front end was damaged?
 

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2017 Giulia Silverstone Gray w/Sport
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Sorry to hear about your accident, Tom.


Thanks for the info on resetting. Found that in the 2018 manual, version 3, reset procedure is shown on page 99.
Have printed out procedure and put with the insurance info in glove box.

Attached pic for the reset procedure.


Pete
 

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Must be a Nyle Maxwell curse. I had mine a couple of month before a minor fender bender. Hope yours gets back on the road quickly.
 

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‘19 Giulia Ti Sport Q4
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Sorry to hear about your accident, Tom.


Thanks for the info on resetting. Found that in the 2018 manual, version 3, reset procedure is shown on page 99.
Have printed out procedure and put with the insurance info in glove box.

Attached pic for the reset procedure.


Pete
Good idea!

I think it's a good idea, anyway, but I admit I haven't looked carefully at the documentation which came with the car; I'm assuming the procedure is not in there. It would certainly be handy for users if AR had included that!
 

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Discussion Starter · #11 ·
All,

The front end damage was the result of getting pushed into the car (actually another SUV...this is Texas...) in front of me by the SUV that hit me in the rear end. The folks in front of me just took off, they never even got out to check on damage or if anyone was hurt.

Yes, had I been familiar with the EARS procedure, I may have been able to deactivate it and drive the car to a much safer location on the shoulder of the highway. Good idea to familiarize yourself with it and do as one member suggested to keep a tab in the manual or keep a copy of the page handy in the glove box.

Best,

Tom
 

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Sorry to hear about your accident, Tom.


Thanks for the info on resetting. Found that in the 2018 manual, version 3, reset procedure is shown on page 99.
Have printed out procedure and put with the insurance info in glove box.

Attached pic for the reset procedure.


Pete
Thanks for posting that. I have printed it off too, just in case.....
Seems like a horrendously long reset procedure :rolleyes:
 

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Discussion Starter · #13 ·
Two weeks and two days since accident...apparently no one can figure out how to start the darn thing....sent back to an AR dealership a few days ago.
 

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Discussion Starter · #14 ·
Still at dealership...three weeks and two days since accident...new battery, fuses,...still won’t start...techs working to solve issues and rewriting the book...making first car payment next week...
 

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Still at dealership...three weeks and two days since accident...new battery, fuses,...still won’t start...techs working to solve issues and rewriting the book...making first car payment next week...
Hi Tombonetoo,
I'm sorry about your car! I completely understand how it being in the shop for this long can be daunting. If you have and questions or concerns while your car is in the shop, you can send us a private message and we can try to help you out the best we can.
Lydia,
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #16 ·
Thanks Alfa Cares -

I can not PM you since I have less than 10 posts (new here). I believe the car is in good hands at the local AR Maserati dealership (Essence Maserati near Fort Worth) and they have provided very good communications on what they are seeing and what they are doing. I feel confident they are not only going to fix the issue but also find its root cause and communicate such to AR. They have had the car now 2 weeks. Before the AR dealership taking in the car it spent a week or so at very experienced collision shop they recommended and use themselves - these guys work on Ferrari’s and other performance cars. They tried as well to get it started and eventually had to trailer it to the dealership.

My only beef is that this was not a bad accident, basically a fender bender (see pictures in first post) that I should have been able to safely drive the car to the side of the road and out of harms way from heavy rush-hour traffic. Given that nearly 4 weeks later the car can not be started is another matter that I encourage you to look into with Randy the service director at Essence.

Best,

Tom Carbone
 

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So did the Giulia not work before the accident. The root cause would appear to be a collision. I am so sorry but I am so tired of people saying because the collision places work on Ferrari's makes them any better or worse than any other tech. I am a brain surgeon, does that make me a great heart surgeon? No.

The car worked before the collision. Now it doesn't work. Now it sounds like the Maserati dealership has been working on your car for 2 weeks and can't figure out how to get it started. Is that correct? It only took one week for collision repair? Now collision repair fixed the mechanical sensors etc that were damaged in the accident?
 

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Also. The techs communicate with AR all the time. Pretty much everything they do to the car for trouble shooting and warranty goes through AR so you don’t have to worry about who is communicating to AR. My dealership told me that AR is all over them and they have to get approval for what they do, why, because AR wants to document and wants to provide the procedure based on their engineers collectively reviewing repairs across the globe. They don’t want dealers that are still new to the car doing somehting that may not be correct. Maybe some of the issues folks have because their great Maserati or Ferrari dealerships know more than AR. Just saying. I am still believing in Alfa engineers. Maybe I am just stupid but if they can’t fix somehting I have recourse
 

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Discussion Starter · #19 ·
Thanks Minime,

The situation is not totally as you have described in your first reply, last paragraph. The car was new, picked up at the dealership in Austin the night before the accident - i.e. accident occurred 23 hours later, with just over 250 miles added to the odometer from my drive up to Fort Worth and to work. The collision shop could not begin on the bodywork until the car was started - it was totally immobilized, parking brake locked on, no power to any systems (see intro thread). They sent it back to the dealership near Fort Worth after a week of performing the steps outlined in the owner’s manual to reset the EARS condition.

Anyway, I am comfortable that the dealership is working closely with AR Tech on the root cause, so they get this issue documented properly. I am starting to lose patience as I really enjoyed the Ride for the short time I had to drive it...and want it back. It has been 4 weeks since the accident and the actual bodywork has yet to even start...perhaps by the 3rd car payment we will get it back.
 

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Sorry to hear about your accident, Tom.


Thanks for the info on resetting. Found that in the 2018 manual, version 3, reset procedure is shown on page 99.
Have printed out procedure and put with the insurance info in glove box.

Attached pic for the reset procedure.


Pete
Thanks for posting it here. Emailed to myself, hopefully I never need to use it, but good to have, just in case.
 
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