So, about a month ago I suggested that we start writing letters and email to FCA Executives about the outdated maps with no updates. About two weeks ago, I was contacted by a Senior Executive with FCA who is tasked with responding to the concerns of FCA top level executives. Apparently, my letter about spending $1950 for a Navi system that now has almost 3 year old maps, while Europe gets three years of free map updates every three months, hit a nerve with the company trying to place Alfa in the premium product range.
I had a productive discussion with this executive, who then met with his “brain team” to review my allegations and concerns. After another phone call a couple of days ago to clarify some details, the gentleman called me back today and advised me of the following:
1) FCA US is developing a customer website to support map updates.
2) These map updates will be downloaded by the owner and then installed at home.
3) There is no word on the costs, if any free updates will be given to existing customers, what will be offered to new owners, or such.
4) All Giulia (and Stelvio, I assume) Owners (that’s what was said, perhaps all NAVI owning was the intent?) will be notified of the new site and how to register.
5) This is not expected to take long (no explanation of what that means).
Now, this is encouraging news, and the quick promise suggests adaptation of the European interface/program might be part of this plan. I’m not going to get too excited until something happens, but this is good news for us Navi Owners.
I had a productive discussion with this executive, who then met with his “brain team” to review my allegations and concerns. After another phone call a couple of days ago to clarify some details, the gentleman called me back today and advised me of the following:
1) FCA US is developing a customer website to support map updates.
2) These map updates will be downloaded by the owner and then installed at home.
3) There is no word on the costs, if any free updates will be given to existing customers, what will be offered to new owners, or such.
4) All Giulia (and Stelvio, I assume) Owners (that’s what was said, perhaps all NAVI owning was the intent?) will be notified of the new site and how to register.
5) This is not expected to take long (no explanation of what that means).
Now, this is encouraging news, and the quick promise suggests adaptation of the European interface/program might be part of this plan. I’m not going to get too excited until something happens, but this is good news for us Navi Owners.