[ashar56]

Hi All -

I type this thread with immense amount of frustration, however I could use some advice. I have had my Giulia for 4 months and have experienced multiple issues. Details below:

Year: 2017
Model: Giulia TI Sport Q4
Miles: 2065
State: Colorado

Issues Experienced:

1.) 2 days after I bought the car, I received an error that start/stop unavailable. Took it to the dealer and they had to perform a software update
2.) A few weeks later, I noticed my car was hesitating when starting. What I mean is that every day I start the car for the first time (or if the car has been sitting for a while...2-3 hours+), the car starts, however you can tell it's really struggling (as if it's not receiving enough cranking power from the battery). -- Took it to the dealer who said this was due to a bad battery so they replaced is and released the car to me.
3.) Very next day, the replacement battery made no difference....in fact, it seemed as if the issue was getting worse. I took it back to the dealer again who claimed they couldn't replicate the issues (which makes no sense as I experienced this everyday, multiple times per day. Fortunately, I recorded multiple days of the issue and sent it to them. I also had Alfa Romeo Premium Care involved...the dealer ran diagnostic after diagnostic...AF Premium Care wanted to see the Spark Plugs and determined that was the root cause. As a result, they replaced all spark plugs and released the car to me after nearly 2 weeks
4.) The very next day, the exact same issue has been happening. However, I just experienced even more issues that has me very concerned. The following errors came on while I was driving today:
-- Service Engine Light
-- Service Air Bag System
-- AST Service Required
-- Service Electronic Parking Brake
-- Park Sense Unavailable - Service Required
-- ESC Service Hill Hold Control

The display basically displayed each error for a few seconds before proceeding to the next. Once all these errors appeared, the car had no power to it no matter how hard I pressed on the accelerator. The front sensors also stopped working.

I am personally scared to drive this car and feel it's safest to have it towed to the dealer. Given all the issues, I am personally sick of it and seriously going to look into Colorado's Lemon Law....I just want a new Giulia without all these issues.

Any advice??

 

[sloboy89]

Some of that sounds like the T57 recall that just came out. Go to the ARUSA website to see if that recall applies to your VIN. But obviously you should not have these issues. I have not had any serious issues.

 

[lockem]

In addition to the T57 recall, check your battery voltage. A lot of people are having problems with battery failure. The battery in this car is special to the car and not readily available in the USA, so it seems unlikely that the dealership actually replaced it; they probably just left it on a charger overnight. If they installed a different battery type and you use the start-stop feature, the replacement battery is likely to suffer premature failure.

The car should also be checked for battery drain. Maybe some component is drawing power when the car is turned off.

 

[ParallelTwin]

Which dealer in Colorado has been servicing your car?

 

[Adz3000]

Where is the car now ? At the dealer?

Sounds like a terrible time your having with it.

I'd recommend keeping an accurate log of everything that is done to the car and what has been said. Worth doing as things like this can drag on for a long time and it's easy to forget the small details of what was looked at and when.

 

[ashar56]

Some of that sounds like the T57 recall that just came out. Go to the ARUSA website to see if that recall applies to your VIN. But obviously you should not have these issues. I have not had any serious issues.

Looks like my car is in fact part of the recall. According to the AR app, the recall was announced in January...the car has been to the dealer twice since January, however clearly they didn't check for any open recalls.

I get the feeling the recall isn't the only reason for these issues....I personally think something else is going on with the car

 

[ashar56]

In addition to the T57 recall, check your battery voltage. A lot of people are having problems with battery failure. The battery in this car is special to the car and not readily available in the USA, so it seems unlikely that the dealership actually replaced it; they probably just left it on a charger overnight. If they installed a different battery type and you use the start-stop feature, the replacement battery is likely to suffer premature failure.

The car should also be checked for battery drain. Maybe some component is drawing power when the car is turned off.

I had my local auto parts store test the battery. The battery tested good, however it stated it needs to be charged. That can really only be one of two things: 1.) The alternator is bad and isn't charging the battery as much as it should. 2.) Something is causing the battery to drain power...

I have the paperwork which certainly states they installed a new battery the first time....I personally think it's the alternator.

 

[ashar56]

Which dealer in Colorado has been servicing your car?

Mike Ward...my service advisor (Dante) has actually been really good to work with. It's just frustrating that the technician's can't find the root cause and I've had to take it in so many times

 

[ashar56]

Where is the car now ? At the dealer?

Sounds like a terrible time your having with it.

I'd recommend keeping an accurate log of everything that is done to the car and what has been said. Worth doing as things like this can drag on for a long time and it's easy to forget the small details of what was looked at and when.

I have the car right now as I already had an appointment to drop it off tomorrow. The problem is, the dealer is a good 45 min drive and I honestly have no idea if the car will make it. So I either take a chance, or look into towing options.

I've kept a very accurate log of all the issues I've had as I have a feeling it will come in handy.

 

[Racer Z]

I have the car right now as I already had an appointment to drop it off tomorrow. The problem is, the dealer is a good 45 min drive and I honestly have no idea if the car will make it. So I either take a chance, or look into towing options.

I've kept a very accurate log of all the issues I've had as I have a feeling it will come in handy.

Your car's warranty includes free towing to the dealer for the purpose of warranty repairs and, includes a free loaner car while in the shop.

You're not alone it seems. We've had our 2017 Giulia Ti Q2 about eleven months and 13,000 miles now without issue. She gets driven at least three times a week. After sitting just two day, we had a flat battery. Today is the day she'll be towed into the shop. At this point, I have no idea why the battery is flat, the possibilities are many and I'll let the dealer sift through them while I do other things (like build cabinets for my new garage).

 

[ParallelTwin]

Mike Ward...my service advisor (Dante) has actually been really good to work with. It's just frustrating that the technician's can't find the root cause and I've had to take it in so many times

Thank you, trying to get an idea of where I will be taking my Alfa in the future for service; Mike Ward vs AutoNation. Should be here next week

 

[MrMegadeth]

Hmmm, T57 Campaign was started in January and I'm on the list....

My car has been into the shop 3 times this year for other work and yet I've not got this one. Not sure I want it as I'm tired of taking the car back and forth and have yet to suffer any "real" issues. I do have the jerking start/stop but that isn't enough to take the car in. FCA, the company, is going to drive me away from another FCA product as I'm just tired of the red tape and run around.

OP, good luck. I know when I first got my 2017, last year, I had huge issues with the car. It took me talking to a "regional" manager at Alfa Cares to agree to do the updates/fixes - was a 2 second phone call with him and he said "yep, you can have all the updates that will fix that". But it took me months to get him on the phone. I just kept yelling at the lower level reps until he called me. Do not give up and unfortunately you have to keep taking it in to allow them the opportunity to fix it or else the Lemon Law stuff won't help.

 

[RyanC883]

Good luck. Alfa "cares" does not really "care" that much. They are unresponsive (although I'm sure someone will jump on this chain and offer to help at some point); and the dealers are generally awful, esp. with connecting with Alfa Cares. You'll get conflicting info from Alfa and the dealer. Like someone else suggested, the best thing you can do is keep a log of all your interactions.

And remember, this is not your fault, and you should not have to deal with this. You bought or leased a vehicle. It should work as designed. If they are dragging their feet, ask to speak to a regional manager and let him know what's going on.

 

[hkfears]

I would track how many days the car has been in the shop. After 30 days, then I would consider this car a lemon.

 

[GerryL]

I would track how many days the car has been in the shop. After 30 days, then I would consider this car a lemon.

State laws differ widely on lemon issues. Most revolve around multiple visits for a repeated safety issue, but you really need to have the detail for a particular state to know what they will consider.

 

[Woodstk88]

Can we just "lemon law" the bad dealers? I mean anything can be fixed and mostly in a timely matter.

 

[AlfaRomeoCares]

Hi All -

I type this thread with immense amount of frustration, however I could use some advice. I have had my Giulia for 4 months and have experienced multiple issues. Details below:

Year: 2017
Model: Giulia TI Sport Q4
Miles: 2065
State: Colorado

Issues Experienced:

1.) 2 days after I bought the car, I received an error that start/stop unavailable. Took it to the dealer and they had to perform a software update
2.) A few weeks later, I noticed my car was hesitating when starting. What I mean is that every day I start the car for the first time (or if the car has been sitting for a while...2-3 hours+), the car starts, however you can tell it's really struggling (as if it's not receiving enough cranking power from the battery). -- Took it to the dealer who said this was due to a bad battery so they replaced is and released the car to me.
3.) Very next day, the replacement battery made no difference....in fact, it seemed as if the issue was getting worse. I took it back to the dealer again who claimed they couldn't replicate the issues (which makes no sense as I experienced this everyday, multiple times per day. Fortunately, I recorded multiple days of the issue and sent it to them. I also had Alfa Romeo Premium Care involved...the dealer ran diagnostic after diagnostic...AF Premium Care wanted to see the Spark Plugs and determined that was the root cause. As a result, they replaced all spark plugs and released the car to me after nearly 2 weeks
4.) The very next day, the exact same issue has been happening. However, I just experienced even more issues that has me very concerned. The following errors came on while I was driving today:
-- Service Engine Light
-- Service Air Bag System
-- AST Service Required
-- Service Electronic Parking Brake
-- Park Sense Unavailable - Service Required
-- ESC Service Hill Hold Control

The display basically displayed each error for a few seconds before proceeding to the next. Once all these errors appeared, the car had no power to it no matter how hard I pressed on the accelerator. The front sensors also stopped working.

I am personally scared to drive this car and feel it's safest to have it towed to the dealer. Given all the issues, I am personally sick of it and seriously going to look into Colorado's Lemon Law....I just want a new Giulia without all these issues.

Any advice??

Hello ashar56,
We would like to extend our sincerest apologies regarding the experience you've had so far with your Giulia. This is not the type of stories we hope to hear from our Alfa Romeo owners. We understand that you are reaching out to other forum members at this time for feedback on exploring alternate options. However, if you do wish to continue working with the dealer on this towards repair, we would like to offer an additional layer of assistance. Please send us a private message if this is something that interests you.
Julie
Alfa Romeo Social Care Specialist

 

[Steve]

I have a bunch of issues and Mike Wards service department is unqualified to work on this car. Most of them are idiots and they have had 3 service managers in less than a year and times with no service manager. You wouldnt believe some of the things they have done or not done. Im prepared at this point to try and start a class action or come up with something Alfa agrees to do for all of us.

Car and Drivers naming it car of the year to one year later naming it a complete failure says it all and the article clearly describes what we have a ll experienced.

The cars value has dropped 50% in one year which alone is an indicator of the cars performance.

If you havent read it check it out.

https://www.caranddriver.com/reviews/a23145269/alfa-romeo-giulia-quadrifoglio-reliability-update/

 

[wingler]

I have a bunch of issues and Mike Wards service department is unqualified to work on this car. Most of them are idiots and they have had 3 service managers in less than a year and times with no service manager. You wouldnt believe some of the things they have done or not done. Im prepared at this point to try and start a class action or come up with something Alfa agrees to do for all of us.

Car and Drivers naming it car of the year to one year later naming it a complete failure says it all and the article clearly describes what we have a ll experienced.

The cars value has dropped 50% in one year which alone is an indicator of the cars performance.

If you havent read it check it out.

https://www.caranddriver.com/reviews/a23145269/alfa-romeo-giulia-quadrifoglio-reliability-update/

I’d venture a guess that everyone that has been on this forum for a while has seen it and most think it’s a load of crap. What is your point?

 

[Crosshairs]

I have a bunch of issues and Mike Wards service department is unqualified to work on this car. Most of them are idiots and they have had 3 service managers in less than a year and times with no service manager. You wouldnt believe some of the things they have done or not done. Im prepared at this point to try and start a class action or come up with something Alfa agrees to do for all of us.

Car and Drivers naming it car of the year to one year later naming it a complete failure says it all and the article clearly describes what we have a ll experienced.

The cars value has dropped 50% in one year which alone is an indicator of the cars performance.

If you havent read it check it out.

https://www.caranddriver.com/reviews/a23145269/alfa-romeo-giulia-quadrifoglio-reliability-update/

everyone here has read that and pretty much everyone agrees its a hack job of an article....


so what exactly are your issues and what has been done to try and work them out.....