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I received a letter from a company called Maritz CX with a customer satisfaction survey. It is quite extensive. Has anyone else received this survey?
 

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Hmmm, sounds like they are outsourcing or consulting. Unfortunately, sometimes that's what you need to see "cultural" or management issues from the outside. When was the first survey received?
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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Those surveys always seem more about what they want to hear than about what I want to say.

Maritz's was too long with too many repeated repeated questions (usually asked to judge consistency and urgency).
 

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Yup, they always say 5 which ends up being 45 minutes.
 
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