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Have had my Giulia less then six weeks and the passenger seat stopped moving. No sweat, I take it to the dealer..... part not available until December! Came back to this forum, somebody recommended I contact AlfaRomeoCares, so I did. After some comm difficulties finally made contact with Julie who got my info then set me up with Elizabeth. They were both exceptional! Just picked up the car, fully functional, from our dealer eight months earlier than expected!

If you have issues that the dealer can’t seem to fix, get with them, they really did a great job. In my experience thus far, Alfa customer service is top notch!
 

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It's always nice to have some good news, because forums tend to amplify the bad. Not deliberately, but just because most people don't post the good stuff. Nice work, ARC.
 
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2020 Alfa Romeo Giulia Sport Ti AWD
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So were they able to expedite the part? Or did they enlighten the dealer about a different fix?
 

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Have had my Giulia less then six weeks and the passenger seat stopped moving. No sweat, I take it to the dealer..... part not available until December! Came back to this forum, somebody recommended I contact AlfaRomeoCares, so I did. After some comm difficulties finally made contact with Julie who got my info then set me up with Elizabeth. They were both exceptional! Just picked up the car, fully functional, from our dealer eight months earlier than expected!

If you have issues that the dealer can’t seem to fix, get with them, they really did a great job. In my experience thus far, Alfa customer service is top notch!
We appreciate the shout out, GrinchF16! We're glad everything was resolved for you quicker than expected. Always feel free to reach out in the future if needed.
Julie
Alfa Romeo Social Care Specialist
 

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