I picked up my QV today from Johnson Maserati. Service isn't complete, but it will take a few days to get the parts, so I took the car back for the weekend, much to the dismay of my wife who was loving the Maserati loaner.
But, I can say that as expected the service department at Johnson has been a pleasure to work with. They went to bat for me on the brake squeal. They did have to follow FCA's adviser's and first try to resurface the rotors. Once they did that and the squeal was still apparent, they went ahead and ordered a full set of rotors and pads while awaiting FCA's approval. Just to save a day due to shipping and processing, so I appreciate their aggressiveness. They also found my hood latch was the old design and so they've ordered a new kit which consists of the release handle, cable and latches. They upgraded some firmware that had to do with the two start/stop warnings I've had, and they updated the infotainment system to 002.009.055. Unfortunately, that upgrade blew away the Map and Online manual, so they'll have to reload those when I return the car next week for the brakes. This time around, Cory said they'll try to put me in a Ghibli to see how I like those. I think he's working through me to get to my wife...lol.
Lastly, Cory mentioned that they've had a huge surge of Alfa's coming into the dealership for various service. I think it's in part to the good press they're receiving here and word of mouth. They are looking to hire more support staff as they are working their tails off now to keep all these new customers satisfied. I think Hendrick has completely washed their hands of anymore Alfa support and is sending everyone to Johnson. I'm not surprised. I found out today, that three weeks later, Hendrick still hasn't changed ownership of my Alfa in the registry and I still haven't received my permanent plates.