I bought my Giulia TI from Jim Ellis Alfa Romeo Atlanta and I find there service department to be horrible. They never pick up the phone. I have tried email them and submitting a request through the web and never hear anything. The times I have taken my car in they have kept the car for long periods of time with no updates. I am very frustrated coming from Lexus, BMW and Mercedes where they took such good care of you. I feel like considering the dealership is a Alfa/Maserati dealership that they would have a better service department. Since there are only two dealerships in Georgia and the other one is not close to me, it makes me question my purchase. I am wondering if others are having the same experience and if there is anybody I could contact to get better service. I have already complained to Alfa and that helped for about a day and then it went back to the same non-communicating unhelpful service department.