Follow-up on InfoEntertainment System
To get my InfoEntertainment System repaired I had lots of attention from Harper Alfa in Knoxville, with continual oversight by AlfaCares. On my first visit, they gave me a loaner car (Stelvio), and after about 3 hours they let me know my software had already been updated. An update would not fix the problem. Harper contacted AlfaCares and the decision was to order a new entire system.
A few days later I got a call that the new system was in, and they scheduled an appointment. Again, I had a loaner, but after 2-3 hours the new system was not booting up. Harper told me to drive the loaner home, and a day later, they delivered my car and picked up the loaner.
It has been a couple of weeks, and everything seems to be working well.
I knew that buying a new model might have some bumps in the road, but the attention I got from AlfaCares was amazing. They called me before my appointments, during my appointments, after my appointments. Truly outstanding customer attention. And, Harper was very attentive and bent over backwards to make me happy!
I am sold on Alfa customer service, and I hope I will not be needing very much of it! So far, after 3000 miles I am very happy with my Ti.
Rich