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Discussion Starter · #1 ·
Has anyone else had their InfoEntertainment screen go dark? It happens to me intermittently. The radio goes off, the settings, etc are unavailable, but the heat/AC stays on whatever it was on before the system went to blackout. Could it be that I need a software update? Any thoughts?
Thanks in advance,

Rich
 

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Has anyone else had their InfoEntertainment screen go dark? It happens to me intermittently. The radio goes off, the settings, etc are unavailable, but the heat/AC stays on whatever it was on before the system went to blackout. Could it be that I need a software update? Any thoughts?
Thanks in advance,

Rich
thats exactly what it sounds like...when did you get your car? and build date? that will give you an idea as to where you stand...but it sounds like you need them
 

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My infotainment has been horrible lately. Freezes, wont play next track, plays next track but displays previous track info. Volume indicator moves without input and then volume will not increase. I have the most up to date software per dealer. Not sure what is going on. I have had it go blank twice in the last week, appears to be a soft reset.
 

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Has anyone else had their InfoEntertainment screen go dark? It happens to me intermittently. The radio goes off, the settings, etc are unavailable, but the heat/AC stays on whatever it was on before the system went to blackout. Could it be that I need a software update? Any thoughts?
Thanks in advance,

Rich
Hi Rich,

Sorry to hear about your concerns with your Giulia! If you end up deciding to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Alfa Romeo Social Care Specialist
 

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Once in 1500 miles. Restarted car and no problem.

I?ve had similar minor issues in other cars as well...and smartphones...and computers...and TVs...

So far my Giulia has been more reliable than my iPhone 8!
 

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2018 Q4 with Fiamenghi Ti exhaust, Race Mod, and Tecnico wheels.
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Hmmm, sounds like the behavior of my cell phone. Same base software? Same buggy hardware?
 

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Discussion Starter · #9 ·
Hi Rich,

Sorry to hear about your concerns with your Giulia! If you end up deciding to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Alfa Romeo Social Care Specialist
Hello Andrea,

Thanks for contacting me. I am pleased that Alfa Romeo takes customer service so seriously.
I would appreciate it if you would look into my problem. My vin number is:
ZARFAECN9H7543187.
I would probably prefer to have my system checked at Harper in Knoxville. It is more convienient than my selling dealer, Jackson in Morrow, GA. They have been nice to deal with, but the drive through Atlanta can be bad!

Rich

The Forum will not allow me to send private messages until I have more posts. I hope you see this response.

Rich
 

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Hello Andrea,

Thanks for contacting me. I am pleased that Alfa Romeo takes customer service so seriously.
I would appreciate it if you would look into my problem. My vin number is:

I would probably prefer to have my system checked at Harper in Knoxville. It is more convienient than my selling dealer, Jackson in Morrow, GA. They have been nice to deal with, but the drive through Atlanta can be bad!

Rich

The Forum will not allow me to send private messages until I have more posts. I hope you see this response.

Rich
Hi Rich,

I will send you an email address via PM where you can send the information I requested.

Andrea
Alfa Romeo Social Care Specialist
 

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Sounds like the soft reset/crashes I used to have. Do you ever get the Infotainment unavailable warning in the center console?

Since the update I get it far less frequently but I do still get it.
 

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Discussion Starter · #12 ·
Follow-up on InfoEntertainment System

To get my InfoEntertainment System repaired I had lots of attention from Harper Alfa in Knoxville, with continual oversight by AlfaCares. On my first visit, they gave me a loaner car (Stelvio), and after about 3 hours they let me know my software had already been updated. An update would not fix the problem. Harper contacted AlfaCares and the decision was to order a new entire system.

A few days later I got a call that the new system was in, and they scheduled an appointment. Again, I had a loaner, but after 2-3 hours the new system was not booting up. Harper told me to drive the loaner home, and a day later, they delivered my car and picked up the loaner.
It has been a couple of weeks, and everything seems to be working well.

I knew that buying a new model might have some bumps in the road, but the attention I got from AlfaCares was amazing. They called me before my appointments, during my appointments, after my appointments. Truly outstanding customer attention. And, Harper was very attentive and bent over backwards to make me happy!

I am sold on Alfa customer service, and I hope I will not be needing very much of it! So far, after 3000 miles I am very happy with my Ti.

Rich
 

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2019 Rosso Competizione Stelvio Ti Sport Nero Edizione
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It's no fun to have a major problem like this, but I is great to hear someone report good service. People typically race to post the negative, but don't always spend the time to write it up when they were treated well.
 
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