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Discussion Starter · #1 ·
I didn't notice this when I inspected the car on pick up and can't really tell if it is there in the pictures I took that day.

I dropped my car off at the detailer for paint protection and Opti Coat Pro + and he sent me the attached photo.

I took it by the dealer on 2/9 and the service specialist that took a picture of it said he would be in contact with me within a week and I have not heard from him.

Tried calling them today and was told it was his day off and sent voicemail.

Guess we will see if someone gets back to me or not.
 

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If the unit has to be replaced it's $3,000, covered, of course. Assuming you have the upgraded lights. I had mine done after going through a deep puddle. The whole front skin must come off.
 

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I didn't notice this when I inspected the car on pick up and can't really tell if it is there in the pictures I took that day.

I dropped my car off at the detailer for paint protection and Opti Coat Pro + and he sent me the attached photo.

I took it by the dealer on 2/9 and the service specialist that took a picture of it said he would be in contact with me within a week and I have not heard from him.

Tried calling them today and was told it was his day off and sent voicemail.

Guess we will see if someone gets back to me or not.
Is this at Dave Smith in Cda?
 

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Discussion Starter · #5 ·
If the unit has to be replaced it's $3,000, covered, of course. Assuming you have the upgraded lights. I had mine done after going through a deep puddle. The whole front skin must come off.
That almost makes me want to just live with it, just don't know if I can or not. Now that I see it I can't NOT see it.
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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That almost makes me want to just live with it, just don't know if I can or not. Now that I see it I can't NOT see it.
If the car was delivered like that, there's no way you should live with it.
Tough to tell from the photo, but I don't see any adjacent fascia damage.
Any road projectile would need seeing eye precision to damage one but not the other.
 

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How do you know the paint protection shop didn't do it. They work all around that area.
 
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Discussion Starter · #8 ·
How do you know the paint protection shop didn't do it. They work all around that area.
It would take some precise accidental contact with the lens at that point to only damage it and not the fender. It also does not seem to be scratched at all. My detailer only works on high end cars and I really don't see how they could have done that will putting on the PPF. I really looks more like it was done before the headlight assembly was installed.
 
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Discussion Starter · #9 ·
I finally heard back from the Service Specialist that took a picture of the flaw in my headlight lens. I guess he was trying to open up a warranty claim for me but AR would not except the picture and requested that an AR certified tech look at it. So, now, I have made an appointment and requested the time off from work so that I can drive 2.5hrs one way just to have someone else look at it. I guess that is what I get for wanting a car like this even though I do not have a local dealer. (looking at the bright side, I get to drive the car and will probably find some fun roads on the way home instead of staying on the freeway)
 

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This is where Alfa needs to have better customer service...they should realize that you are 2.5 hours away and yet decided to buy / lease their product in spite of that....Why not remove the obstacle and inconvenience from the equation....Why should you have to go to them ? The Alfa factory specialist should come to you....Now that's service....You should not have to take time off from work....It is in these tiny instances that brand loyalty is built....big mistake on their part...D
 

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I hear you Dino. Alfa wants to be upmarket but acts like a downmarket brand.

Similar to Woodstk88's experience, the pictures I took of my factory paint defect were 10x better at showing the problem than the pictures the service manager took. But FCA has its rules so I had to go to the dealer for them to do their thing and get pre-approval to do a warranty repair. Subsequently I've made several more trips to the dealer. After 3 failed repair attempts to address this one issue I fired that dealer and Alfa Cares is helping get me to another dealer. So hopefully I get a call from that other dealer soon when a loaner car becomes available. Maybe they can fix my problem once and for all so I can get my ceramic paint coating done. I'm tired of having a perpetually dirty car and this paint issue is holding up the process.
 

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Discussion Starter · #12 ·
Update- Wonderful day off a week ago so I can't really complain too much about having to take the day off to go to the dealer just to have them "Look" at the headlight again. They have a new Warranty Service Writer, I think that is what the are calling him. He looked at the lens and said it looked like a rock chip, I asked him how the heck a rock would hit the lens on at that angle on the side of the car with out any mark what so every on the paint. That was that, and we moved on. It was good that I did go up there because before I went I found some other issues while I was vacuuming the carpet. The drivers side interior trim pieces around the door threshold had some pretty good gouges in them on the inside next to the seat. You can feel them with your hand but you really have to look there to see them. Anyway, he took a look and added them to his list. The surprising part of all this....... it's been a week, the parts are in, call from both Alfa Cares and the dealer to confirm they are in. Called the dealer back today to schedule the appointment once I had another day off confirmed. The service writer from the dealer was looking to see if he could just have the car picked up and hauled up there and back, but I need to go up there anyway to have the Xpel put on the new headlight once it is in. My detailer put it on the damaged lens just because he didn't see the point not to and just in case I had issues with getting it replaced. He said that he would put the Xpel on the new one at now charge.
 

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Discussion Starter · #13 ·
Headlight replaced today with out issue. Tech believes that the mounting screw at that point was over torqued. Once I had driven the car on the freeway there was enough vibration to cuase it to fracture.
 
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