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Discussion Starter · #1 · (Edited)
Got a transmission warning(red) on the cluster this morning.

Pulled out of parking and got a warning on the cluster and a buzzer sounded. "Service shifter. Don't switch out of drive and don't turn engine off". And i got a red exclamation mark on the cluster. What should i do?
 

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Go to an Alfa dealer before switching off or shifting out of R. If you do shift out of D, you may not be able to shift back into D. If you have to switch off or shift out of D, try to do so in a place where a tow truck can most easily access your vehicle.
 
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Discussion Starter · #4 ·
I did have to switch to R and then back to D in the parking lot. The red light stayed on and i dropped it off at a service provider. Service lady said they hadnt seen that one before :(


2.5 months with no issues.
 

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Well that is a bit disconcerting... "Don't switch out of 'd' and don't turn engine off".... Wow!! Please tell us what you did and what the outcome was.
Edit: Oh, I see you answered before my message went out :)
 

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Discussion Starter · #6 ·
Checked with the service rep and they told me they're getting an error code for the shifter, and they've contacted Alfa about how to proceed. She said it could just be a sensor as the best case.

I guess the honeymoon is over.
 

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Checked with the service rep and they told me they're getting an error code for the shifter, and they've contacted Alfa about how to proceed. She said it could just be a sensor as the best case.

I guess the honeymoon is over.
Right, Honeymoon is over, and now it’s day to day living with your beautiful Italian bi-polar spouse!
 

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Checked with the service rep and they told me they're getting an error code for the shifter, and they've contacted Alfa about how to proceed. She said it could just be a sensor as the best case.

I guess the honeymoon is over.
Hello hawkeye_a,

Do you need an additional layer of assistance with this? Send us a direct message with your VIN as we'd be glad to escalate your inquiry to a Case Specialist for further handling. Very sorry for any inconvenience caused.

Jasmine
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #9 ·
Hello hawkeye_a,

Do you need an additional layer of assistance with this? Send us a direct message with your VIN as we'd be glad to escalate your inquiry to a Case Specialist for further handling. Very sorry for any inconvenience caused.

Jasmine
Alfa Romeo Social Care Specialist

Thanks. Do you mean a 'private message' on this form?
 

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Discussion Starter · #10 · (Edited)
Update:
They have to replace the entire shifter, since it is apparently a safety issue. Bad news is "no ETA" on when they will get a spare. Could be a week, a month, or more. The dealer where I dropped it off only has two short-term loaners, so right now i'm in a disappointing jeep rental. :(
 

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Yikes! Try disconnecting and reconnecting the negative battery cable or hooking up an OBD2 sensor if you can get one. I would seriously consider having the car trucked back home to keep an eye on it and try my best...maybe ;)
 

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What a bummer. The part is likely 5 weeks away if it has to come from Italy.
 

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If your car is non operational and the replacement part is in Italy, I would expect that they would use air freight to reduce the part acquisition time. Hopefully our Alfa Social Care Specialist can make that happen.
 

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Thanks. Do you mean a 'private message' on this form?
Yes, hawkeye_a. I just responded to your message and will continue assisting from there.

Jasmine
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #15 · (Edited)
Second week update:
Last week, I was informed that as per the tracking info the required part would be received early this week at the dealer. On Tuesday, when the service rep at the dealer where I dropped off my car checked, she told me that they had not received the part and that the tracking info now shows 'no ETA'. I contacted the Alfa Care rep assigned to my case, and they told me they escalated the issue(Tuesday) for the necessary part, but cannot provide an ETA.
 

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DiFatta Brothers in Baltimore is an Alfa specialist that has ordered parts from Italy for the owner's Stelvio (it had been damaged) and got them in a matter of days because of their contacts. You might see if they can help you.
 

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Two week update:
Last week, I was informed that as per the tracking info the required part would be received early this week at the dealer. On Tuesday, when the service rep at the dealer where I dropped off my car checked, she told me that they had not received the part and that the tracking info now shows 'no ETA'. I contacted the Alfa Care rep assigned to my case, and they told me they escalated the issue(Tuesday) for the necessary part, but cannot provide an ETA.
When there is no ETA on tracked shipment, it is usually in logistics custom facility waiting for some guy to get off his ass and rubber stamp the paperwork.....

It usually helps to have established relationship with forwarding agents at customs inbound facilities so people like Rutlefan’s suggestion usually get their stuff very fast, might be worth trying that route...
 

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Booyah, I second that motion. This past weekend I saw Horatio Pagani deliver in person (well not the night before at the reception since I couldn't make it) a brand new Huayra. Italy has an "emissary" on assignment in CT to serve family and business ties with the region. He and his colleagues have participated in the Concorso Ferrari & Friends charity parade and car show for many years. Pagaini's customer was a generous woman who participated in the event, had her car driven as the No.0 car by Pagani himself with his kid copilot (what I sight to behold!) and her car won best in show for it's class. It was less than 24 hours "old" at that point! The clear carbon finish was superb. A transparent blue on the body with natural carbon trim panels. Heck I'll post a shot.

At any rate, try the contacts here and put the network to work for you. Things do take time but the personal reference works to tell those involved you are serious about it. Passionate in other words ;)
 

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