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I was due to pick up my 2019 Quadrifoglio yesterday (Friday) at FCI Greensboro. The salesman brought the car top from FCI Charlotte on a flatbed for me to check out and test drive. Well, we only got out of the parking lot when there was a visual warning on the dashboard that the hood wasn't fully close and a "Auto Start-Stop Not Available" audible. The salesman got out and made sure the hood was fully closed but on driving again we still got the same warnings.
Back in the dealer parking lot, we looked at the two latches and noticed that the one on the passenger side had an addition component that appeared to latch the hood closed. Not being familiar with the system, we both assumed the part on the driver’s side latch had somehow broken off. The salesman apologized and agreed to take the car back to Charlotte, get it fixed and bring it to my house. I should add, that this issue should have been picked up in their pre-delivery inspection. As the car was only moved from their showroom onto the flatbed there was no way the driver would have known about this. I took my Lexus and headed home.
Later that day, I got a call from the sales manager at FCI Charlotte who said that there was no missing part - that all that was needed was an adjustment to fix the issue. They are going to bring it on a flatbed to my house by late morning today (Saturday). In hindsight, maybe the extra part on the passenger side hood latch was to trigger the switch that tells the vehicle that the hood is not properly closed. Why the Alfa engineers decided to only throw a warning once the vehicle was in motion is beyond me. If a door is left open, you get an immediate warning. It hasn’t soured my Alfa Romeo experience—in fact, in the short test drive the car is amazing and I can’t wait to drive it. It's off the the local Xpel dealer on Monday. In examining the car, it's in pristine condition with just a few very small stone chips.
Back in the dealer parking lot, we looked at the two latches and noticed that the one on the passenger side had an addition component that appeared to latch the hood closed. Not being familiar with the system, we both assumed the part on the driver’s side latch had somehow broken off. The salesman apologized and agreed to take the car back to Charlotte, get it fixed and bring it to my house. I should add, that this issue should have been picked up in their pre-delivery inspection. As the car was only moved from their showroom onto the flatbed there was no way the driver would have known about this. I took my Lexus and headed home.
Later that day, I got a call from the sales manager at FCI Charlotte who said that there was no missing part - that all that was needed was an adjustment to fix the issue. They are going to bring it on a flatbed to my house by late morning today (Saturday). In hindsight, maybe the extra part on the passenger side hood latch was to trigger the switch that tells the vehicle that the hood is not properly closed. Why the Alfa engineers decided to only throw a warning once the vehicle was in motion is beyond me. If a door is left open, you get an immediate warning. It hasn’t soured my Alfa Romeo experience—in fact, in the short test drive the car is amazing and I can’t wait to drive it. It's off the the local Xpel dealer on Monday. In examining the car, it's in pristine condition with just a few very small stone chips.