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Discussion Starter · #1 ·
This morning the service engine light came on, 2017 gulia ti with 7300 miles. I stopped by the dealer Ramsey Alpha in ramsey nj and was told that the vehicle had to be taken to the dodge/jeep service, has anyone had the first service done and what if any was the cost? II didn't want to get into an argument with the person making the appointment but When I asked about the first oil change and I was told by the dealer that it was free she had this look on her face and asked if I got that in writing, has anyone taken there vehicle to Ramsey Jeep for that service ?
 

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Personally I'd try to find a dealer with a dedicated Alfa tech, preferably one with a dedicated service area for Ferrari/ Maserati/ Alfa. The customer service experience generally gets worse the lower down the corporate food chain you go. Technically speaking, you can go to any FCA dealer for service. But most of them don't want anything to do with your car or they will mess it up because they're not trained/ experience or they're used to working on Jeep Wranglers and muddy Dodge Rams that have, shall we say, less "particular" owners.
 

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Another option is to forego the free oil change and do it yourself and save yourself from the possibility that someone else will mistreat your car. Many Alfa dealers are new at selling premium products and there is a large standard deviation from one Alfa dealer to the next. Whenever I take my car in for service I photograph the odometer and do a complete walk around to photograph the exterior, paying close attention to the wheels and any places that are likely to get scratches or dings. That way if a porter accidentally scratches your bumper or curbs your wheels you have some proof that it happened in their care. Even better is if you have a hardwired dashcam that records 24/7 even when parked. Most don't have the ability to upload video to the internet in real time and those that say they can don't do it very well (at least not yet). But it's still nice to know if anyone went all Ferris Bueller with your car during their lunch break.
 

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This morning the service engine light came on, 2017 gulia ti with 7300 miles. I stopped by the dealer Ramsey Alpha in ramsey nj and was told that the vehicle had to be taken to the dodge/jeep service, has anyone had the first service done and what if any was the cost? II didn't want to get into an argument with the person making the appointment but When I asked about the first oil change and I was told by the dealer that it was free she had this look on her face and asked if I got that in writing, has anyone taken there vehicle to Ramsey Jeep for that service ?
Hello Carmdale,
Please know that the first service for your Giulia Ti will come standard. This is at 10,000 miles. If you are having any issues working with your dealer on this, please let us know as soon as possible. Feel free to send us a private message at anytime.
Julie
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #6 ·
Thank you Julie , I checked the vehicle on the infotainment and it's stating that I'm 63 days out or due in April, I have mostly city miles on the vehicle, the only other light that came on was the auto stop/start. That is why I'm thinking oil change.
201.927.6714
 

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It's not a service reminder light. My car was purchased in July and I have no light on.
 

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That's a fault code likely P2172 if I had to guess, what I had ... service engine, CEL, and start/stop inactive is usually the 'trio'

Do you have an OBD II scanner?

This car doesn't just throw faults at you when it wants an oil change, lol
 

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This morning the service engine light came on, 2017 gulia ti with 7300 miles. I stopped by the dealer Ramsey Alpha in ramsey nj and was told that the vehicle had to be taken to the dodge/jeep service, has anyone had the first service done and what if any was the cost? II didn't want to get into an argument with the person making the appointment but When I asked about the first oil change and I was told by the dealer that it was free she had this look on her face and asked if I got that in writing, has anyone taken there vehicle to Ramsey Jeep for that service ?
First service/oil change is in fact free. I had mine done on Friday. I would take to a dedicated Alfa dealership as others have said.

I went over the 10k mark by 89 miles making a round trip drive from DC to FLA. The only notification I got was on starting the vehicle. A yellow symbol popped up with the oil icon and underneath the line where the miles and gas is was the text "maintenance required. Also if you go to car, maintenance; it will not show you the mileage or days to next service. It simply says maintenance expired.

The only difference I noticed was a ticking sound...kinda sounded like a valve tapping. But in one of the other forums an Alfa Tech said that it was common for direct inject. Just seems louder than before. I will wait a week to see if it goes away...maybe its the oil trying to get into places. Otherwise I'll take it back in to the dealership. Has anyone else noticed this noise? Mind you I got my oil changed drove home and my car sat for three days in the driveway. I did not drive it until yesterday morning.
 

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That's a fault code likely P2172 if I had to guess, what I had ... service engine, CEL, and start/stop inactive is usually the 'trio'

Do you have an OBD II scanner?

This car doesn't just throw faults at you when it wants an oil change, lol
I am struggeling with that code, P2172. I have been into service a couple of times, changing for example the throttle actuator. But the engine has always been coming on a short time efter.

Did you have the same code? If so, what was the solution?
 

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I am struggeling with that code, P2172. I have been into service a couple of times, changing for example the throttle actuator. But the engine has always been coming on a short time efter.

Did you have the same code? If so, what was the solution?

Probably wasting your time -- if service department says there is no issue, there is probably no issue. Car can be glitchy. Just clear it and move on. I have had numerous codes over the past couple years, have just cleared them all as none were legitimate
 

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Another option is to forego the free oil change and do it yourself and save yourself from the possibility that someone else will mistreat your car. Many Alfa dealers are new at selling premium products and there is a large standard deviation from one Alfa dealer to the next. Whenever I take my car in for service I photograph the odometer and do a complete walk around to photograph the exterior, paying close attention to the wheels and any places that are likely to get scratches or dings. That way if a porter accidentally scratches your bumper or curbs your wheels you have some proof that it happened in their care. Even better is if you have a hardwired dashcam that records 24/7 even when parked. Most don't have the ability to upload video to the internet in real time and those that say they can don't do it very well (at least not yet). But it's still nice to know if anyone went all Ferris Bueller with your car during their lunch break.
Little issue with that. It seems they are doing their damnest to prevent people working on their cars. Apparently you can’t reset the service reminder, especially 2018 and newer. I’ve always done my summer oil changes and brake pad changes using only the highest quality products, but that doesn’t seem like an option with this and this is a big shame as I’m really leaning towards buying this car.
 

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Little issue with that. It seems they are doing their damnest to prevent people working on their cars. Apparently you can’t reset the service reminder, especially 2018 and newer. I’ve always done my summer oil changes and brake pad changes using only the highest quality products, but that doesn’t seem like an option with this and this is a big shame as I’m really leaning towards buying this car.
You can reset it, just need the proper tools. OBD2 adapter, SGW Bypass, MES, laptop.
 
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