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I wanted to share with the group my first dealer experience. My qv is located in charlotte, nc and I have been east to visit and enjoy her some before heading back home to san diego.


I needed to get a case of the stipulated oil and a few filters to keep in my garage so I headed to the dealer for the first time.
The local dealer hendrick alfa romeo. they have the fiat and alfa showroom in one facility and the dodge ram showroom and service facility in a few car lots away. they had 3 qv's and two stelvios in the alfa/ fiat side of the house but the parts and service facility was vacant and w/ apparently no intention of ever opening. hmm.


so the salesman sent me to the dodge location to get my parts and to check out the service facility. hmmm.


I made my way over to the dodge biys to get my goodies...what an ordeal. they could not locate any information for oil filters and eventually found they had nothing in stock. they really knew nothing about the car and did not understand what I meant by qv and 2.9 liter twin turbo v6. ugh.


they did have the oil and I bought a 6 pack for the garage. they were not sure at the parts office if they had any alfa technicians that had experience with the qv but they were sure they could service my car if I had any warranty issues.


long and short...it was a schit show and gave me zero confidence that they could support my car or even take care of it to the extent I would desire...it seemed like they would treat me like any other ram or neon owner. it was a real disappointment and an hour of my life I won't soon get back. I need to find a dealer to service my car or see if I can work with the Maserati franchised dealer to help me? ugh!!


hendrick experience was not what I hoped. what should I do? reach out to FCA and complain or will that fall on deaf ears? travel further to find a better dealer? never really gave this any thought before my purchase but it is now a material concern. in any event, not a good outing nor a good first impression.


pcb
 

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FCA NEEDS TO KNOW ABOUT THIS, HOPEFULLY THEY WILL TAKE THE PROPER STEPS TO TRAIN THAT DEALER ON HANDLING ALFA CUSTOMERS. THIS WAS A HUGE DEAL WHEN WE GOT ALFA AT OUR FCA DEaler, we needed a dedicated lot with no other brands on it, we have 2 trained techs, but not sure about parts training. we have no problem getting parts though.
 
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Some of that is the dealer and some of it is not. Fiat SPA owns Alfa Romeo and Chrysler, and has given Chrysler the task of taking care of the AR parts in the USA. Yes, you have to go through MOPAR to get parts for your Alfa Romeo and I don't like it either.

The parts look-up is working better, but it's still not 100% and you need to know the AR name, which isn't always the name we all know and love. Generally, you need to supply them with the VIN code (last eight) so they can find the part that fits your car. I played he!! trying to get an extra set of factory wheels for my Ti. We actually had to find a car in-stock with the wheels I wanted and use that VIN.

I'm not so sure that calling FCA will really help. I tried that when I was having trouble getting my extra wheels. "But we are not the parts distributor. Only your dealer can talk to that department." My dealer had already talked to 'that' department and not received help. Calling another dealer might be more effective.

Centerline International (https://www.centerlinealfa.com/) is a good place to get OEM parts for our cars and you'll probably get them at a better price. There are a few other places you can try such as Madness Autoworks (https://madnessautoworks.com/). Both are vendors on this forum.
 

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I wanted to share with the group my first dealer experience. My qv is located in charlotte, nc and I have been east to visit and enjoy her some before heading back home to san diego.


I needed to get a case of the stipulated oil and a few filters to keep in my garage so I headed to the dealer for the first time.
The local dealer hendrick alfa romeo. they have the fiat and alfa showroom in one facility and the dodge ram showroom and service facility in a few car lots away. they had 3 qv's and two stelvios in the alfa/ fiat side of the house but the parts and service facility was vacant and w/ apparently no intention of ever opening. hmm.


so the salesman sent me to the dodge location to get my parts and to check out the service facility. hmmm.


I made my way over to the dodge biys to get my goodies...what an ordeal. they could not locate any information for oil filters and eventually found they had nothing in stock. they really knew nothing about the car and did not understand what I meant by qv and 2.9 liter twin turbo v6. ugh.


they did have the oil and I bought a 6 pack for the garage. they were not sure at the parts office if they had any alfa technicians that had experience with the qv but they were sure they could service my car if I had any warranty issues.


long and short...it was a schit show and gave me zero confidence that they could support my car or even take care of it to the extent I would desire...it seemed like they would treat me like any other ram or neon owner. it was a real disappointment and an hour of my life I won't soon get back. I need to find a dealer to service my car or see if I can work with the Maserati franchised dealer to help me? ugh!!


hendrick experience was not what I hoped. what should I do? reach out to FCA and complain or will that fall on deaf ears? travel further to find a better dealer? never really gave this any thought before my purchase but it is now a material concern. in any event, not a good outing nor a good first impression.


pcb
Hello ferraripete,

We're sorry hear about your dealer experience. Feel free to send us a direct message as we'd be glad to discuss this more and further document your situation.

Jasmine
Alfa Romeo Social Care Specialist
 
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I bought mine from the dealership in Greensboro. I've not had my car in for service yet, but they do service them there. When I bought mine they have a red QV in the shop for scheduled service (first one I sat in). The parts desk are helpful too. I went by and asked how much the brake pads and rotors cost (just so I knew when the time came) and they were more than helpful. I know it's about 80 minute drive for you, but still may be a better option that your current choice.
 

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Parts can be ordered, but the fact that there's not trained Alfa Romeo service technician is what's concerning because you certainly wouldn't want an individual who doesn't even know what engine your QV has to work on said vehicle. Perhaps there's better dealership nearby, even if it's a bit out of the way?
 

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I live near the Hendrick dealer in Cary, NC and it's the same deal. They have a pretty nice sales showroom for Fiat and Alfa but the service and parts are out of the Dodge building across the street. I took my car in to get the steering wheel centered (it came off-center at delivery) and I was treated pretty much like a RAM customer. No loaner car available without pre-approval. Nobody to meet me at the car and in fact no drive-up to the service desk. About a 15 minute process to check-in. Two hour wait. Nothing like the experience at the Audi dealer just up the road. There you are in and out with a loaner car in less than 5 minutes.
 
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I agree with all that is said here regarding service. I suggest you go to Greensboro, if you can. I live in Chapel Hill, so it's not too bad. The Greensboro dealership is much better for service with actual Alfa Romeo Techs and a dedicated service area. Although, the Hendrick Cary dealer was less knowledgeable, they did allow us to test drive several QV's they had in stock back when we started looking for one. Fast forward a few months and we went to check out the inventory in Greensboro and they were more reluctant regarding test drives of the QV, but they did have actual Alfa Romeo technicians I could speak with and a real service area, whereas Cary made it sound like any Dodge dealer could work on the car. We ended up buying our QV from Greensboro. Kind of ironically, it was one we test drove in Cary a few months ago, that they had transferred over.
 
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