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Discussion Starter · #1 ·
After a week at the dealer claiming that they needed some parts, I got my T1 Q2 back with all the RRTs applied.

The list is:
RRT 17-060 Perform ACC SW upgrade
RRT 17-058 Verify HVAC has current SW
RRT 17-057 Perform TCM SW upgrade
RRT 17-052 Perform ETM SW upgrade as needed
RRT 17-043 Perform ECM SW upgrade
RRT 17-081 Glove box door (one of the parts they were waiting for)
RRT 17-065 AMP corrosion shield
RRT 17-061 AMP SW upgrade
RRT 17-080 Still waiting for some tape that's backordered so I'll need to go back

So I think that's everything. One of those is the entertainment update with the new nav SW and more presets. Tomorrow morning when the car is cold, I'll see if it runs any less rough.

Still surprised they had the car from last Tuesday morning until this afternoon.
 

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Our Ti also received some of those updates. They're called RTT which is AR's way of saying they're important.

Our Ti didn't need any parts so we got it back the same day. But, part of it is to inspect the turbo seal and fix/replace as necessary. The HK amp has a water/corrosion issue and gets inspected and fixed/replaced as necessary. I assume the list of RTTs will vary depending on the options each car has.

The most noticeable thing for us was the engine/transmission work smoother now while cold.
 

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Discussion Starter · #3 ·
The good news is the car is noticeably smoother when cold!
Also the new nav software is far superior. (even though there's still no real time traffic)
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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A week! That's appalling. One of the reasons I've been putting off taking my car in for updates. What kind of loaner did you get?

I'm half-tempted to see what the dealer does independently. I think I'll let them write it up and then review the list, instructing them to add what they missed (either intentionally or inadvertently).
 

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Discussion Starter · #5 ·
A week! That's appalling. One of the reasons I've been putting off taking my car in for updates. What kind of loaner did you get?

I'm half-tempted to see what the dealer does independently. I think I'll let them write it up and then review the list, instructing them to add what they missed (either intentionally or inadvertently).
First they weren't going to give me a loaner since it's a Maserati/Alfa dealer and they have Maserati loaners. I was able to get them to pay for a rental car. I got a wonderful Chrysler 200 :)
I probably won't be going back to this dealer. There's another nearby, but it's a Fiat/Alfa shop. I has assumed things would be better at a Maserati shop.
 

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First they weren't going to give me a loaner since it's a Maserati/Alfa dealer and they have Maserati loaners. I was able to get them to pay for a rental car. I got a wonderful Chrysler 200 :)
I probably won't be going back to this dealer. There's another nearby, but it's a Fiat/Alfa shop. I has assumed things would be better at a Maserati shop.
was this the dealer you purchased your car from??
 

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Discussion Starter · #7 ·
was this the dealer you purchased your car from??
No. I tried to buy from them, but they didn't have the options I wanted and they said they couldn't trade for one I found at another dealer, so I bought it where I found the car I wanted. Funny thing is, I probably got it for a better price too.
But since this is all warrantee work, they get reimbursed for everything.
 

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2017 Alfa Romeo Giulia Quadrifoglio
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No. I tried to buy from them, but they didn't have the options I wanted and they said they couldn't trade for one I found at another dealer, so I bought it where I found the car I wanted. Funny thing is, I probably got it for a better price too.
But since this is all warrantee work, they get reimbursed for everything.
Probably why they didn't go the extra mile for you. I have no issues getting a Ghibli as a loaner if I ask in my dealership (The Collection) but I also purchased the car from them. I have a "The Collection preferred customer" sticker on my windshield so they know. There is no way I will sit in a Chrysler 200.
 

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No. I tried to buy from them, but they didn't have the options I wanted and they said they couldn't trade for one I found at another dealer, so I bought it where I found the car I wanted. Funny thing is, I probably got it for a better price too.
But since this is all warrantee work, they get reimbursed for everything.
only reason I ask is because this has been addressed in another thread about loaners....
Loaners as a rule are a reflection of a particular dealership, not the brand they represent...I usually buy my car from the dealer I intend to service it at.
some dealers have a policy of loaners only to customers who bought...some don't...
my Ferrari/Maserati/Alfa dealer where I service(did not buy) has offered me loaners when my car was in for service (2x).
 

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Probably why they didn't go the extra mile for you. I have no issues getting a Ghibli as a loaner if I ask in my dealership (The Collection) but I also purchased the car from them. I have a "The Collection preferred customer" sticker on my windshield so they know. There is no way I will sit in a Chrysler 200.
You guys do realize that the Chrysler 200 is actually a Alfa Romeo Giulietta right? Same platform and actually a really good car.
 

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You guys do realize that the Chrysler 200 is actually a Alfa Romeo Giulietta right? Same platform and actually a really good car.
I meant that if my Giulia is getting serviced, I am getting a comparable or better loaner vehicle. I will not be happy in a Chrysler 200.

For instance, my loaners so far have been:
1) Q5
2) Ghibli twice
3) Audi A6
 

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I meant that if my Giulia is getting serviced, I am getting a comparable or better loaner vehicle. I will not be happy in a Chrysler 200.

For instance, my loaners so far have been:
1) Q5
2) Ghibli twice
3) Audi A6
You must have a good relationship with the dealer. I?ve bought and leased 3 not inexpensive cars from that same dealer, and the best loaner I ever got was an Audi Q5 base. The worst was a Jeep Patriot.

Partly because of this and slow service times (all the time), I vowed never to buy from that dealer again, and for my last 3 cars I?ve gone elsewhere. They still invite me to special events and launches and sometimes I go (Ferrari Superfast coming up!) but I won?t buy from them anymore. They have so much business from people with too much money that their standards are too lax. I like hungry dealers like in Orlando and points north.

For the Alfa the minimum quality loaner should be an Audi or BMW, or in a pinch an Infiniti. But a Chrysler or Korean...no
 
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