The leaking radiator is a known issue and quite common. Mine never overheated, the only clue was a consistent, slow drop in coolant reservoir.I live within four miles of an Alfa dealer located in Glenview, IL that opened in the last year or so. I went there to get an oil change that was surprisingly expensive. I received a message from someone at the dealership after I had picked up the car informing me that they found a small leak in the radiator and it would cost a bit over $2,000 to replace it. That was four months ago and I have seen no evidence of any leak nor has the temperature ever risen above normal in all driving conditions. Needless to say this has left a bad taste in my mouth, though all previous dealer experiences were average at best. I love my car but the dealer situation is awful. Given Alfa's niche role in the U.S., you can't afford anything less than great service priced fairly.
Hi Theo,I do have a dealer about 11 miles from me, but usually go to my sale dealership for service, which is about 23 miles. The bigger issue right now is a parts back up that is a bit of a joke. I’ve been waiting for a door weatherstripping and set of wipers for a few months now with no sign of a date. It’s worse than when we were in the early days of Covid.
Hi there,Purchased a new Guilia this year at Crown in Columbus, they're about 16 miles from me and the only Alfa dealer. Shortly after I curbed the tire a little and thought it'd be an easy fix since I bought the tire/wheel package but when I contacted the dealer I was told they'd need the car for aprox 4 days and couldn't offer me a loaner at the time but possible in a month or so. Said they'd get back with me...that was in August, it's almost January, I've heard nothing.
Hello Lex and thanks for the reply. I had just called my service rep yesterday and he informed me my parts should be in this Friday. Have an appointment next Wednesday. Westbury Alfa in Long Island, NY.Hi Theo,
Are you still waiting for your part? If so, can you provide the name and location of the dealership you're working with? We'd like to look into if we assist with prioritizing and expediting your part order.
Lex
Alfa Romeo Cares
Have not reached back out to the dealer, Lex. We've sort of been looking for a decent window when we can be without the car for 4 days and with holidays, travel etc this hasn't been the time. Probably try later this month.Hi there,
Have you been able to get in contact with this dealer? Once you do have an appointment in place, if you let us know the date and location, we can offer some further support from one of our agents.
Lex
Alfa Romeo Cares
No problem, Theo. We are glad to hear that. If you need any extra support at the time of your appointment, feel free to send us a private message!Hello Lex and thanks for the reply. I had just called my service rep yesterday and he informed me my parts should be in this Friday. Have an appointment next Wednesday. Westbury Alfa in Long Island, NY.
Understood. Please reach out to us when you do get an appointment in place, if you would like some extra support. Our agents work alongside you and the dealership during repairs, to ensure a smooth repair process.Have not reached back out to the dealer, Lex. We've sort of been looking for a decent window when we can be without the car for 4 days and with holidays, travel etc this hasn't been the time. Probably try later this month.
Hi TJ,Dealership near me never has loaners, although Alfa program advertises it. Auidi and BMW always accommodated me.
I think your data is skewed a bit because they are asking in a forum that tends to attract enthusiasts. There are underserved parts of this country where it wouldn't be wise to own one of these cars. You're not hearing from the regular folks stuck in a lease after a dealer disappears and theres nothing for hundreds of miles.Incredible to see almost 200 votes and even better, than almost half of of the voters have a dealership within 20 miles. With this very limited data (there are 100,000 Alfa Romeo owners in the US the past 6 years) and with the amount of cars sold per year (12,000 in 2022), the number (and availability) of dealerships in the country is evidently not a problem. The problems are 1) customer service and 2) technical capability to the majority of the dealerships. Get ready for more dealerships to shutdown (Alfa Romeo will not sell more than 25,000 cars per year in the US) and hopefully, Alfa Romeo will focus on increasing the customer service and the technical capability of all the few the dealerships remaining.
This is my fear about my dealership. It’s the only one in my state. I can’t drive to another state being in the middle of the ocean. I can’t think of any other reason why they never answer the phone and don’t call back.I think your data is skewed a bit because they are asking in a forum that tends to attract enthusiasts. There are underserved parts of this country where it wouldn't be wise to own one of these cars. You're not hearing from the regular folks stuck in a lease after a dealer disappears and theres nothing for hundreds of miles.
Hi there!This is my fear about my dealership. It’s the only one in my state. I can’t drive to another state being in the middle of the ocean. I can’t think of any other reason why they never answer the phone and don’t call back.
