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The goal of this thread is to identify and to recognize Alfa dealers who provide excellent maintenance and repair service. I hope that members will post the names of dealers whose service departments you want to recommend to other owners.

Please post if you have had a good experience with a service department. Tell us if your Giulia is a 2.0 or a QV, or any other engine, the service date, and a description of what was done.

The goal is to identify competence and excellence, not to warn about the limited capabilities of some service departments. However, if you have had a poor experience with a dealer praised in a post, particularly after the date of the good experience described in a post, a thoughtful critical contrary response, including the details asked for above, might be appropriate.

If the dealer is also a good place to purchase an Alfa, that’s OK to mention, but only in combination with a service recommendation.

The thread should help owners find excellent local service and to find reliable dealers when traveling far from home.

note from moderator: I've edited this opening post (OP) at the request of the original poster (OP) to include all Giulias with all factory optioned engines.
 

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We leased and have our 2017 Ti sport serviced at Mike Ward Alfa Romeo in Highlands Ranch, CO. Had the first year service done last month and have nothing but great things to say. Service was done promptly and professionally, and we were even provided with a Ghibli S Q4 for the day while the Giulia was serviced. Also had the T57 update done in May. Again it was done promptly and everything worked out perfectly. Their facilities are extremely clean and organized and is all very welcoming for customers.

Also, last September, we needed to replace the windshield only a month or two after taking delivery. The Mike Ward parts department worked diligently to ensure we had a replacement in only a matter of a couple weeks. And when the first one came broken in the packaging, they sourced us yet another OEM windshield on only a matter of a week or so.

The sales, parts and service departments are all extremely professional, courteous and knowledgeable of the cars. I can't say enough about how happy I am with the entire ownership experience that has been provided by Mike Ward and the entire staff over there. I highly recommend them for anyone looking to buy an Alfa Romeo, Fiat, Maserati or Mclaren in the Denver Metro Area. I have even recommended out of state Giulia owners to contact Mike Ward when in need of straight forward info regarding the cars. It is very rare that you come across a car dealer that is a pleasure to do business with, and Mike Ward epitomizes just that. I look forward to being a customer there for many years to come.
 

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My wife and I ordered and purchased our MY2018 Giulia in 2017 from Faulkner Alfa Maserati in Mechanicsburg, PA.
The facility is modern and clean, the sales staff is knowledgeable, the Service Manager is new (just this week) but seems like a nice hard working fellow, and the Alfa Tech, Alex, is an auto enthusiast dedicated to providing the highest quality service for your automobile. I have had the opportunity to socialize with Alex on a few occasions and he is (also) a genuinely nice guy who seems to love all things automotive, and is eager to listen and learn.

Fortunately our Giulia has been 100% trouble-free and has not needed any service, except, I had to bring her back to the Dealership for the installation of the ACP-AA software (and new media hub) that was not included (from new) when the car was delivered. This issue is covered in another thread. The service was completed and the Dealership even filled my fuel tank with gas before returning it to me.

All in all, I wholeheartedly recommend Faulkner to anyone considering purchasing or having their Alfa or Maserati serviced.
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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This thread should be moved to the "Dealer" section of the forum.
No, because not all service centres are dealers

there are many specialist Alfa only service centres in Aus for example that have never sold a car in their life
Giulias are sufficiently new for all service likely to be done under warranty.

I agree modifications and cosmetic care likely to be done elsewhere (often to dealers' chagrin).
 

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LOVE my servicing dealership. Alfa Romeo of Birmingham, Alabama. When we got the free oil change they also did the updates to the automobile. Had great coffee and pastries. Plus they washed and cleaned her.
 

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2018 Vulcano Black Giulia Quadrifoglio
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Fiat of Larchmont was a great selling dealership, in terms of price, but I guess you get what you pay for. They seemed to take a lot off of MSRP, but that could be because they were trying to unload a qv sitting around for almost a year. They don't let you (or at least me) test drive qvs so you know they are new. My salesman was the nicest salesman I've ever met. If you go, request Hooman!

As a service center, I thought they were not so good, at first. I called them up telling them I wanted to purchase winter wheels from them but they never got back to me. They installed the wrong license plate on my car before delivery. They told me they were mounting my front plate but actually drilled it. They "forgot" to give me my wheel locks. They didn't charge my battery fully. They overinflated my tires.

Then I tried Miller service in Stamford. The main difference is the main tech of Larchmont services Chrysler, Dodge, Jeep, Fiat, and Alfa. Whereas Miller services Bugattis and other high end cars, enough said.

However I'm beginning to think they're all mostly the same. I called Miller telling them I wanted to buy winter tires, and just like Larchmont, never heard back. I told them I wanted to fix the paint scratch on my car, and they suggested doing it myself would be best. I went in to have my software updated and all they did was charge the battery that Larchmont did not.

In sum, they all seem to be bad to me, but if I had to choose, I would choose Miller just because I get more piece of mind knowing the mechanic can fix a Bugatti, rather than fixing a Chrysler 300; although after that recent render, maybe I should rethink things. :|
 
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2020 Alfa Romeo Giulia Sport Ti AWD
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In sum, they all seem to be bad to me, but if I had to choose, I would choose Miller just because I get more piece of mind knowing the mechanic can fix a Bugatti, rather than fixing a Chrysler 300; although after that recent render, maybe I should rethink things. :|
As long as the mechanic gives the same degree of care to your Alfa as he or she would to a Bug.
 

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As long as the mechanic gives the same degree of care to your Alfa as he or she would to a Bug.
I agree with your statement.

It's all about the mechanic.

Doesn't matter if the mechanic works at a Alfa / Fiat dealership as opposed to a Alfa / Maserati dealership.
 

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Discussion Starter · #13 · (Edited)
This thread is intended to help owners find the best maintenance and repair resources. Try to be helpful, positive, and upbeat.

Please make your posts about good experiences you have had getting your Giulia serviced, what you have learned about searching out and evaluating the best options, or about your own experience with the service operations described here by others.

Thanks to all of you who have posted good thoughtful information.
 

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Tipo 33 Stradale 1/18 scale
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This thread is intended to help owners find the best maintenance and repair resources. Try to be helpful, positive, and upbeat.

Please make your posts about good experiences you have had getting your Giulia serviced, what you have learned about searching out and evaluating the best options, or about your own experience with the service operations described here by others.

Thanks to all of you who have posted good thoughtful information.

my apologies for any diversions - on behalf of myself and Slipknot :)
 

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The goal of this thread is to identify and to recognize Alfa dealers who provide excellent maintenance and repair service. I hope that members will post the names of dealers whose service departments you want to recommend to other owners.

Please post if you have had a good experience with a service department. Tell us if your Giulia is a 2.0 or a QV, the service date, and a description of what was done.

The goal is to identify competence and excellence, not to warn about the limited capabilities of some service departments. However, if you have had a poor experience with a dealer praised in a post, particularly after the date of the good experience described in a post, a thoughtful critical contrary response, including the details asked for above, might be appropriate.

If the dealer is also a good place to purchase an Alfa, that’s OK to mention, but only in combination with a service recommendation.

The thread should help owners find excellent local service and to find reliable dealers when traveling far from home.

This thread should be moved to the "Dealer" section of the forum.
No, because not all service centres are dealers

there are many specialist Alfa only service centres in Aus for example that have never sold a car in their life

Actually, it is about dealers that do provide service work. Selling cars has no bearing on repairs. Re-read the opening post again please.


Having read ahead, I'm going to squash the argument that ensues. I will address the disrespect and name calling separately.

Service work, of any type, is still service work. Whether it's a warranty repair or routine maintenance (oil change) does not matter, it's still a type of service and it's still a type of repair.

Having an independent repair shop do routine maintenance does not change things. If they do good work and document the work, it will not void the new car warranty. You can also have this independent repair shop do warranty work and get Alfa Romeo to absorb the bill providing you get proper documentation. Some independent repair shops are factory authorized, probably not in America yet, but still they can be considered a dealer of sorts. Part of 'factory authorized', is that the mechanic/technician has gone through factory training.


The OP states the 2.0 engine and QV (2.9 V6). In other parts of the world, there are other engines offered in the Giulia body which should also be included here. Any and all Giulia cars, regardless of engine. This is a worldwide forum.
 

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Lets get back to topic, excellent sales and service with loaner.
Can we get a list so it would be easy if traveling and need service.


Alfa Romeo of Omaha (also Maserati)
6611 L ST
Omaha, NE 68117
402 913 9749
 

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I see a lot of posts that people feel better going to Techs that work on super cars. I guess I understand that prospective. However, I also feel like my QV is no Lambo and certainly not a Bugatti so are they trained as hard and will they give your run of the mill AR the same attention as they do to the Bugatti and the Lambo or Ferrari where they are making much bigger bucks working on it? I didn't even know those mechanics were certified across the board. I don't care if they work on 300's, BMW, Audi's etc. I care only what they know about my QV and how they repair it. My servicing dealer is a Fiat/Alfa (but I just went there yesterday and noticed that the signs are now all changed and Fiat is on the bottom and it is Alfa/Fiat now. :eek:)

Bill Luke in Tempe AZ. So far I would give them many stars. Service has been very good but then I haven't had any real problems. Servicing the QV I know I am going to be paying $$ I am already prepared and goes with the car. She is worth it.
 

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On that note MINIME, a good general mechanic can do quite a lot of good work to any car, including our beloved Giulias. Car specific training covers the idiosyncrasies designed into that car.

Part of being away from home, say on a long trip or vacation, is that we don't know who can work on our car, or where they are. In part, we want (need) immediate attention as apposed to being told that there are two weeks worth of work ahead of us ... "WAIT YOUR TURN"

We actually got caught up in a situation like this a few years back with our 50 year old truck. We finally found a shop that could work on it right now, and they didn't fix the problem properly. A few hundred miles later, the problem came back, ten fold. Finally, we found another shop that could help right now. They replaced both head gaskets on my fresh motor, problem solved. But, by now our vacation time was up and all we could do was head back home, never reaching our intended destination. While the truck was in the shop, twice, we got to explore parts of the country we never would have chose to and actually had a good time.

The only place we taken our Fiat 500, 4C and Giulia to is the Fiat, Alfa, Maserati dealer nearest us. Santa Monica Alfa Romeo, Fiat and Maserati in Santa Monica, California. They've always treated us right and done good work. All things Alfa, parts aren't always available, but that's a constant across the board.
 
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