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For those caught in a buy-back situation:

  • I will buy another Giulia

    Votes: 53 64.6%
  • I will not buy another Giulia

    Votes: 29 35.4%
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Discussion Starter · #1 ·
The buy back process is an utter-most disgusting process I have been through in my years of owning various cars. Dealers not getting in touch with certain agencies for the reacquistion. I hope no one in this forum goes through with what I have been going through. I have spent close to two months to get this car replacement. Enough is enough. If Alfa wants to crack the market they better do well by their customers instead of playing the usual dealership games with its consumers. I had it up to here with this nonsense.
 

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what's the issue causing the buyback request?

my advice: give them one more chance, or tell them you have an attorney ready to institute lemon law proceedings.

sorry this (whatever it is) is happening to you.
 

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Discussion Starter · #4 ·
This is past alfa cares hands. It’s all nonsense both the dept and dealer have been dragging their feet on this matter.
 

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Discussion Starter · #5 ·
The car has mechanical issues which was found through engineering it has been in the shop for more than 3 months of ownership in total. RRT’s was first but bad turbo and cat (I’m surprised but I guess these things would affect performance)

Missing sensors from the factory!!!! Some of my indicator lights never even worked and I had no idea!

If I don’t get anywhere by next week, it will be the attorney general as it’s documented of my car stalling in traffic which could have caused me to be hurt.

what's the issue causing the buyback request?

my advice: give them one more chance, or tell them you have an attorney ready to institute lemon law proceedings.

sorry this (whatever it is) is happening to you.
 

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The car has mechanical issues which was found through engineering it has been in the shop for more than 3 months of ownership in total. RRT’s was first but bad turbo and cat (I’m surprised but I guess these things would affect performance)

Missing sensors from the factory!!!! Some of my indicator lights never even worked and I had no idea!

If I don’t get anywhere by next week, it will be the attorney general as it’s documented of my car stalling in traffic which could have caused me to be hurt.
wow. glad your okay. Car stalling in traffic is not cool.

Curious: what sensors/indicator lights are missing? I have some that I believe not to be working. Did they offer to fix that?
 

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Discussion Starter · #7 ·
It all started out with the windshield wiper fluid. I was shocked to not have a sensor, it was missing! When it’s 37 degrees out, it warns you of icing on the road. Well that didn’t work. After the numerous RRT’s the car drove better but there was an issue with its performance.

The car is a lemon
 

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2020 Alfa Romeo Giulia Sport Ti AWD
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Tell Eric Schneiderman Louie (not me) sent you.
 

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2018 Alfa Romeo Giulia TI Sport Q2
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Yup, waiting for the same response. Similar issues, only throttle jumps up when not needed or fails when needed. Almost 60 days total now.
 

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So sorry you have to go through this....from what I hear so far lemon law enforcement is worse then going through a divorce...with any brand....hope this resolves for you quickly...
 

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2018 Alfa Romeo Giulia TI Sport Q2
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So I just go off the phone with the dealer to ask for an update on my car, which they have now for a week (this is day 47 thru 53). Their answer was "well uh, yeah, uh, we uh still looking at it and uh, we are trying to fix it". The protocol was to call Alfa Romeo escalations so they would send someone over to look at the car.

So, Serpente is right; Alfa Romeo promised to call me today but that didn't happen. I had more luck with AR Care than with escalations, and the dealership has no fucking clue about protocol, and it just simmers on. I am about to get sick to my stomach thinking about this whole thing.
 

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Hire an attorney already. The $500 you spend for him/her to write a nasty letter to dealer with a cc: to Alfa NA is definitely worth it because it immediately gets escalated to the decision makers.

So many people threaten with this and that but car dealers don’t pay attention. Having an attorney make a demand means the threat is now real.
 

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The buy back process is an utter-most disgusting process I have been through in my years of owning various cars. Dealers not getting in touch with certain agencies for the reacquistion. I hope no one in this forum goes through with what I have been going through. I have spent close to two months to get this car replacement. Enough is enough. If Alfa wants to crack the market they better do well by their customers instead of playing the usual dealership games with its consumers. I had it up to here with this nonsense.
So I just go off the phone with the dealer to ask for an update on my car, which they have now for a week (this is day 47 thru 53). Their answer was "well uh, yeah, uh, we uh still looking at it and uh, we are trying to fix it". The protocol was to call Alfa Romeo escalations so they would send someone over to look at the car.

So, Serpente is right; Alfa Romeo promised to call me today but that didn't happen. I had more luck with AR Care than with escalations, and the dealership has no fucking clue about protocol, and it just simmers on. I am about to get sick to my stomach thinking about this whole thing.

@SerpenteRosso
@Alwaysdutch
and anybody else that gets caught up in a buy-back situation.

Keep us updated please. Try to include the year, model specifics w/options & mileage as well as the backstory (in short). Why you're doing a buy-back is not trivial information. The buy-back Lemon Law is a last-ditch effort when all else has failed.

We all have great expectations when buying a new car. When these expectations fail us, well, disappointment sets in. I know some people buy a new car every few years, while others don't. The only new cars I've ever bought are two Alfa Romeos, 2015 4C and 2017 Giulia. I haven't had any problems with my Giulia, but I did have to threaten AR with the Lemon Law to get them motivated into fixing my 4C.
 

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Will do, and will say this; I know that Alfa Romeo is trying to take care of people. It is a frustration situation, and thus people need to take that in consideration when reading some threads. I have faith that AR will fix this in some form. As I said before, even though I am having this experience, I don't need any money back, just give me a deal on another Giulia.
 

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Will do, and will say this; I know that Alfa Romeo is trying to take care of people. It is a frustration situation, and thus people need to take that in consideration when reading some threads. I have faith that AR will fix this in some form. As I said before, even though I am having this experience, I don't need any money back, just give me a deal on another Giulia.
That was the question I forgot to ask. After the buy-back, would you buy another Giulia or move along to Brand X?
 

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Discussion Starter · #16 ·
Feb 2017 build, 3800 miles. Constant RRT’s one star update. Car stalled on day one and several weeks after ownership. After that the car never ran right. Missing sensors and harnesses when the car was built. Alfa told the dealer leave the car as is until further notice. Found out too it was turbo and cat related issues pertaining to the performance. I’m getting another one a 2018. I’m just sick of the garbage involved with the agency involved with mediation.
 

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@SerpenteRosso & @Alwaysdutch

did you fellows ever get contacted by a regional Alfa Romeo Rep??...not talking about an Alfa-Care OR Dealer Rep.
Also did you ever get contacted by the 3rd party company that takes care of the buy-back?

curious to how far into the process you got before the terrible issues your having now...
as my experience was different....I may be able to help you @SerpenteRosso
best of luck guys...shittty situation for certain...:frown2:
 

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The car has mechanical issues which was found through engineering it has been in the shop for more than 3 months of ownership in total. RRT’s was first but bad turbo and cat (I’m surprised but I guess these things would affect performance)
Missing sensors from the factory!!!! Some of my indicator lights never even worked and I had no idea!
If I don’t get anywhere by next week, it will be the attorney general as it’s documented of my car stalling in traffic which could have caused me to be hurt.
Hello SerpenteRosso,
This is not what we want to hear from our Giulia customers. It is important to us that you are enjoying your time as an Alfa Romeo owner and understand your desires to have this addressed promptly. If you continue to need any further assistance, please feel free to follow up with us in private messages.
Julie
Alfa Romeo Social Care Specialist
 

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Yeah this is really disappointing. But Alfa Romeo could do a lot by recognizing the real growing pains of reentering the US market and building on the Chrysler Dodge Jeep network that's already here. My dealership was small, but part of a Huge C-D-J facility on the "Automile" south of Boston. Just around the bend is the Ferrari Maserati of New England dealership. Corporate split the brands like that given the numbers and the history of the FMoNE site. The next Ferrari dealer is Miller Motorcars in CT. Kelly and Herb Chambers both handle Maserati paired with Alfa. It can't happen over night, but more than a month is trying a saint's patience. Can ARCares reach out up the chain and try to find new path of support for things like buy backs and such?
 
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Feb 2017 build, 3800 miles. Constant RRT’s one star update. Car stalled on day one and several weeks after ownership. After that the car never ran right. Missing sensors and harnesses when the car was built. Alfa told the dealer leave the car as is until further notice. Found out too it was turbo and cat related issues pertaining to the performance. I’m getting another one a 2018. I’m just sick of the garbage involved with the agency involved with mediation.
Where are the ice and windshield wiper fluid sensors located? Are they connected to the entire engine block? I've been in cold weather consistently and have run out of wiper fluid twice and never seen either sensor. Is this just an update to activate the sensors or hardware the dealership needs to install?
 
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