Yeah good question - I've never been contacted either.Nobody contacted me to ask my vote.Who the Flying F does CS talk to? In like 28-30 years of car ownership, never been contacted once! I WANT TO BE IN ON THOSE REVIEWS!
Those subscribers usually have the same issues with the car as many reviewers complaints. I love the fact that many of the bells and whistles of the car were omitted in favor of a more engaging car to drive. My only complaint is that I wish they would either give us a manual in the US. I even prefer the choice of transmission vs a DCT for everyday driving as it seems it would wear a lot less than replacing clutches from slippage in rush hour traffic.CR sends a survey to all subscribers. The responses are used to help rate vehicles, however, other surveys and corporate reported warranty claims are also plugged in. Alfa is boutique enough not to be rated by a large enough number of owners, however, warranty claims experience and recall data on the 2017-18’s was horrific, and will color reports for years.
I find their overall ratings and reviews generally useful and pretty accurate, however the automotive ratings must be considered from the point of view that they have, which is function and not performance or enjoyment. The year by year ratings of areas where defects are reported has been useful to me in deciding to keep or sell a vehicle (kept an Acura with good averages for eight years, dumped the MB with several areas showing risks before the warrantY expired). I never buy a vehicle based upon their review, but I do look it up to see what I’m possibly getting into (bought an Accord and an Abarth...the Honda was less trouble and less fun).