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Discussion Starter · #1 ·
Hello all, not aure if anyone has had this issue before... my giulia is going on 6k miles and im having an issue with the cluster. Today when i lwft work it went completely blank, i cant see the lilage or the digital speed, it keeps flashing. It does this while on drive and park. Tries restarting the car, waiting a bit and same result. It is a big distration while driving, specially at night.
 

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I've never experienced this. When our Ti was new, on rare occasion the infotainment center would stay black. Turning off the engine and restarting the car would fix it. Eventually AR issued an update or two and it's never happened since.

I'd suggest you call your dealer and schedule a time to let them look at it. The new car warranty will cover it and you are entitled to a free loaner car while your Giulia is in the shop for warranty work.
 

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Discussion Starter · #4 ·
Will do, it just bad timing that it happened over the weekend. Funny thing is that I had just taken it to the dealer to get the T57 recall addressed. I wonder if it has anything to do with.
 

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When I got the T57 update, the dealer said that occasionally some cars have a harder time taking to the update and need to be reflashed again. Could be what's going on here. Probably just a bug and I bet it could be fixed by a quick reflashing of the software update.
 

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I had my whole cluster replaced about a month ago under warranty when it went blank (2017 QV). No problems since (fingers-crossed!).
 
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Discussion Starter · #8 ·
A quick update: I took the car to my dealer see if the car needed to stay in longer or if it was a quick fix (no loaners available). They told me a customer had the same issue before the update, however he told me the contrary over the phone. The service tech ran a diagnostic (i stayed there for 2.5 hours and missed work). I was told that they needed the car in longer as they are not sure what the issue is. However it looks like I will have to keep driving it like this till they have a loaner car available as there is no eta. I also expressed my concern about how distracting it is to drive around with the screen flashing on your face.

I will keep everyone posted on the results, it may take two weeks or a month for my car to get looked at... i love the car but hate the fact that I have to wait so long to get it fixed, by the way my car only has 5700k miles on it.
 

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That's my biggest gripe with Alfa in the US right now.. any repair, small or large takes forever. my car was in a week for a couple fuses to be replaced. I would have done it myself, but most of the fuses aren't shown in the manual.
 

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Discussion Starter · #10 ·
I hear ya there. Hopefully Alfa steps up and somehow reaches to the delers to train better on the product and provide a faster and better customer service. My advisor didn't know what is wrong with my car.
 

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Hello all, not aure if anyone has had this issue before... my giulia is going on 6k miles and im having an issue with the cluster. Today when i lwft work it went completely blank, i cant see the lilage or the digital speed, it keeps flashing. It does this while on drive and park. Tries restarting the car, waiting a bit and same result. It is a big distration while driving, specially at night.
Hi Bea,
This is not what we hope to hear from our customers. It is important to us that your are enjoying your time in your Giulia. We recognize that at this time you are just reaching out to other forum members for feedback, but we would be more than happy to assist should you choose to visit your dealer to have this looked into. Please send us a private message if this is something you are interested in.
Julie
Alfa Romeo Social Care Specialist
 

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The new car warranty will cover it and you are entitled to a free loaner car while your Giulia is in the shop for warranty work.
You're right, the new car warranty should cover the repair. But there is no guarantee of a free loaner car ever. Not for routine service, not for warranty repairs, not for non-warranty related repairs (such as owner abuse, misuse, wear and tear or collision damage). Loaner car policy is determined by each dealer and availability is on a case-by-case basis. I waited 7 weeks for a loaner car to be available from one dealer and my sales dealer has no loaner cars at all for Alfa customers despite being a Maserati/Alfa dealer in one of the richest counties in the USA with a suitably high population density and sales volume.

FCA may pay for up to $30 per day in rental car coverage for an FCA vehicle from Enterprise if the dealership service manager requests pre-authorization for warranty repair (FCA might even pay for a non-FCA rental car if no FCA vehicles are available at Enterprise). But that is no guarantee, either. In fact, you will not find such policy provisions printed anywhere. From what I've seen on this forum alone there is a very high variation in customer service quality from dealers and corporate alike. Some people get Maserati Ghibli loaners the same day for oil changes. Others have strong Lemon Law cases and weren't even offered a measly rental car from Enterprise.
 

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That's my biggest gripe with Alfa in the US right now.. any repair, small or large takes forever. my car was in a week for a couple fuses to be replaced. I would have done it myself, but most of the fuses aren't shown in the manual.

What, you think the Alfa Giulia is a LUXURY sports sedan? Pffft. Nah, it's just an ordinary old Dodge - at least that's how it feels every time they give me a minivan as a loaner and it takes 10 days to do anything.
 

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Bea, may I suggest a piece of black construction paper, cut to cover the center portion, and fit tightly in the opening?
 

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Discussion Starter · #16 ·
The new car warranty will cover it and you are entitled to a free loaner car while your Giulia is in the shop for warranty work.
You're right, the new car warranty should cover the repair. But there is no guarantee of a free loaner car ever. Not for routine service, not for warranty repairs, not for non-warranty related repairs (such as owner abuse, misuse, wear and tear or collision damage). Loaner car policy is determined by each dealer and availability is on a case-by-case basis. I waited 7 weeks for a loaner car to be available from one dealer and my sales dealer has no loaner cars at all for Alfa customers despite being a Maserati/Alfa dealer in one of the richest counties in the USA with a suitably high population density and sales volume.

FCA may pay for up to $30 per day in rental car coverage for an FCA vehicle from Enterprise if the dealership service manager requests pre-authorization for warranty repair (FCA might even pay for a non-FCA rental car if no FCA vehicles are available at Enterprise). But that is no guarantee, either. In fact, you will not find such policy provisions printed anywhere. From what I've seen on this forum alone there is a very high variation in customer service quality from dealers and corporate alike. Some people get Maserati Ghibli loaners the same day for oil changes. Others have strong Lemon Law cases and weren't even offered a measly rental car from Enterprise.

Alfa customer care told me to pay for it and they will reimburse me in 60-90 days... quite frankly I dont want to take the risk of me paying for a rental god knows how long and then get a surprise and get stuck with my car payment+rental fees. And like I said my car inly has 5,700k miles. Im just glad I did a lease... and Indo have faith that this brand will get better (fingers crossed). Also my dealer is a Maseratti/Jaguar/Alfa
 

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Discussion Starter · #18 ·
That's my biggest gripe with Alfa in the US right now.. any repair, small or large takes forever. my car was in a week for a couple fuses to be replaced. I would have done it myself, but most of the fuses aren't shown in the manual.

What, you think the Alfa Giulia is a LUXURY sports sedan? Pffft. Nah, it's just an ordinary old Dodge - at least that's how it feels every time they give me a minivan as a loaner and it takes 10 days to do anything.

At this point I may consider a toyota corolla next time...
 

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Discussion Starter · #19 ·
Hello all, not aure if anyone has had this issue before... my giulia is going on 6k miles and im having an issue with the cluster. Today when i lwft work it went completely blank, i cant see the lilage or the digital speed, it keeps flashing. It does this while on drive and park. Tries restarting the car, waiting a bit and same result. It is a big distration while driving, specially at night.
Hi Bea,
This is not what we hope to hear from our customers. It is important to us that your are enjoying your time in your Giulia. We recognize that at this time you are just reaching out to other forum members for feedback, but we would be more than happy to assist should you choose to visit your dealer to have this looked into. Please send us a private message if this is something you are interested in.
Julie
Alfa Romeo Social Care Specialist
Julie, I have sent you a PM
 

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At this point I may consider a toyota corolla next time...

Even though I find Audi boring that's probably where I go in 10 months when the lease ends. I'll give Alfa a bit of a chance to mature and then try again - I have faith they will find their way I'm just tired of trying to help them get better and being burned every time.
 
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