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Discussion Starter · #1 · (Edited)
There seems to be a problem with the automatic headlights on my Giulia. When set on automatic, the headlights turn on alright, but they don't go off - ever (when driving). I have DRL's set to ON and they are on, but so are the headlights even in bright daylight. The sensitivity setting makes no difference. When the headlights are on, the center instrument pod display dims and so does the infotainment display, meaning much of the the time I can barely see those displays. I showed the headlight behavior to the dealer, with no resolution.

So, how are your headlights working on automatic? Has anyone else seen this problem?
 

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I have not had an issue. They come on at night like the should. I park in a garage so most of the time they will come on while I am in the garage after starting but when I back out and it's daylight they will turn off shortly after.
 

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What on Earth did the dealer say?! Did they say that is normal??
 

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Discussion Starter · #5 ·
What on Earth did the dealer say?! Did they say that is normal??
The dealer didn't say it was normal or not, but was going to have a technician look into the problem. I just stopped today to ask and there is no progress except they said another Giulia they had in the service area behaved the same. Mine is a 2017. I don't know what year the other one is. I wonder if the automatic headlights work correctly on 2018's and maybe not in 2017's.
 

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Discussion Starter · #6 ·
You don't have anything covering the sensor on the dash or maybe casting a shadow on it do you?

In the mean time, have you turned up the dash backlight?
No, nothing covering or shading the dash sensor.
Yes, dash backlight turned up, but that lighting appears to me separate from the center instrument pod display (where digital speedo is) and the infotainment screen. Those two display areas dim with headlights on because they don't have to be as bright at night, and brighten with headlights off for visibility in daylight. Except this doesn't happen in my car.
 

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Discussion Starter · #7 ·
I went back to the dealer to explain the problem to the sales department and asked if I could see how the automatic headlights worked on another Giulia. The sales manager agreed and we went to two 2017 cars (mine is MY2017). On both of those cars, the automatic headlights operated as expected. That is, the headlights turned off in daylight and the DRL's remained on. The sales manager said he would confirm with service that my headlights stay on in daylight. The service department has already observed this, but there has been no resolution yet. It sure looks like a sensor problem. Has anyone else noticed this problem with automatic headlights? There may have been a bad batch of sensors, or mine may be a case of a single sensor failure.
 

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I believe you are the first to report such an issue on the forum so far and you are probably right that it is a sensor failure. Hope they can just replace the photo eye in the dash and all will be good.
 

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I went back to the dealer to explain the problem to the sales department and asked if I could see how the automatic headlights worked on another Giulia. The sales manager agreed and we went to two 2017 cars (mine is MY2017). On both of those cars, the automatic headlights operated as expected. That is, the headlights turned off in daylight and the DRL's remained on. The sales manager said he would confirm with service that my headlights stay on in daylight. The service department has already observed this, but there has been no resolution yet. It sure looks like a sensor problem. Has anyone else noticed this problem with automatic headlights? There may have been a bad batch of sensors, or mine may be a case of a single sensor failure.
Hello Al Romeo,

Be sure to keep us updated on your visit. If a case needs to be created, we can do that as well as escalate for further assistance.

Jasmine
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #10 ·
Since my last post, I had the sales manager observe the problem and he said he would verify with service. I still haven't had the car in because there are no loaners available. I'm told they expect additional loaners soon, but it has been over a month now. When the car is in for service, I expect they will initiate a case. Then, I wonder how long AR service will respond to the dealer. This is taking too long.

AlfaRomeoCares, can you help get the dealer moving on this?
 

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The dealer didn't say it was normal or not, but was going to have a technician look into the problem. I just stopped today to ask and there is no progress except they said another Giulia they had in the service area behaved the same. Mine is a 2017. I don't know what year the other one is. I wonder if the automatic headlights work correctly on 2018's and maybe not in 2017's.
They work fine on the 2017s, at least my 2017.
 

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Discussion Starter · #12 ·
The sales manager at my dealer and I checked two other 2017's and the automatic headlights worked correctly. But they don't on my car. I still have the problem. The automatic headlights probably work correctly on most Giulias. As I wrote earlier, I suspect there are a few bad sensors out there.
 

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Since my last post, I had the sales manager observe the problem and he said he would verify with service. I still haven't had the car in because there are no loaners available. I'm told they expect additional loaners soon, but it has been over a month now. When the car is in for service, I expect they will initiate a case. Then, I wonder how long AR service will respond to the dealer. This is taking too long.

AlfaRomeoCares, can you help get the dealer moving on this?
Quoting them will help @AlfaRomeoCares
 

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Since my last post, I had the sales manager observe the problem and he said he would verify with service. I still haven't had the car in because there are no loaners available. I'm told they expect additional loaners soon, but it has been over a month now. When the car is in for service, I expect they will initiate a case. Then, I wonder how long AR service will respond to the dealer. This is taking too long.

AlfaRomeoCares, can you help get the dealer moving on this?
Hello Al Romeo,

Absolutely. Send us a direct message with your VIN and the name of your dealer. We'll get this escalated to a Case Specialist.

Jasmine
Alfa Romeo Social Care Specialist
 

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Discussion Starter · #16 ·
Hello Al Romeo,

Absolutely. Send us a direct message with your VIN and the name of your dealer. We'll get this escalated to a Case Specialist.

Jasmine
Alfa Romeo Social Care Specialist
I can't send a private message because I don't have enough posts as a junior member. What's the best alternative means of getting the information to you?
 

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Discussion Starter · #17 ·
I see we need to have 10 posts in order to be able to send a private message, so maybe this post will fulfill the post count requirement for me.
 

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Discussion Starter · #20 ·
I got an appointment with loaner with some help from Alfa Romeo Cares. The problem was diagnosed as the rain sensor. The sensor was ordered and is on back order with no estimated time of arrival. When the part comes in, I may have the problem again of a loaner not being available so that the repair can be made in a timely manner. Again: This is just taking too long.
 
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