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Discussion Starter · #1 · (Edited)
I got a great price on my Giuiia Q4, bought 6-2017 from the Alfa/Fiat dealer in Renton, WA,. However, the product knowledge (recommended oil, they first said Mobil1 and then "OEM" oil?) and service have been somewhat disappointing from my dealer. Yes they did 5 RRT's with good results thanks to Andrea's list of recommended RRT's based on my VIN, she was formerly with ARC. She was very helpful. However, the dealer couldn't update my software even though I had several known issues. Plus I've had an irritating periodic jerking issue since last fall. The dealer said they road tested it but couldn't find any problem, but the mileage in and out was the same? I'm still trying to get reliable info on the recommended oil for my first complimentary service coming up and any knowledge from Alfa Romeo about the jerking on Giulia's.

Thus I sent a PM on 12-27-2017 about the oil. Andrea said she would get back to me. Apparently she left ARC shortly after that. Then on 3-21-2018 after no response I PM'd again about wanting to know the approved oil and I also brought up the jerking issues not solved by the dealer and the fact that I heard that the dealer had sold the business, could they confirm? In the meantime in late April I visited and made an appointment for late May at the Maserati/Alfa dealer in Seattle, a dealer my Stelvio friend from the Stelvio Forum highly recommended. They said they would do the T57 recall and maybe that might solve the jerking. I have my doubts, although they seem to be a very competent dealer. After no response from ARC, I again on 4-30-2018 asked this time: PLEASE CAN SOMEONE AT AlfaRomeCares RESPOND. I was still hoping before my first yearly service they might be able to confirm the correct oil and if they had any info on the jerking problem. I only have 3800 miles in 11 months. Am I the only one in the US with this jerking issue? Very quick jerks, maybe 2-5 over 1-3 seconds. Happens more often in warm weather, with mild to medium acceleration from a steady speed at about 25mph - 50mph. All three drive modes, AC on or off.


On 5-1-2018 I did receive a PM from ARC:

"Thanks for reaching back out. Andrea is no longer with the Social Media Department. As customer care agents, we do rely heavily on our dealerships and trust their expertise when it comes to vehicle information. If you'd like, feel free to connect with another dealer to get a second opinion. We appreciate your time and hope you have a great evening.

Jasmine
Alfa Romeo Social Care Specialist"



I am having difficulty getting rather simple information from a dealer on the correct oil to use and also an evaluation on a persistent jerking issue and ARC wants me to "trust their expertise" or "get a second opinion."

Good grief. What is the purpose of AlfaRomeoCares? I guess I give up and will try calling Afla Romeo directly next week. This will be posted at the Stelvio Forum also. My help from ARC thru December was great, what happened since then?

Don't get me wrong. I love Alfa Romeo and my awesome Giulia Q4. It's a first year model and I expected a few minor glitches. My original dealer is Alfa/Fiat. Their expertise was not so good!

Chuck :smile2:
 

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job title "Social Care Specialist"

that means they were hired to put happy face comments on negative experience internet posts - and anything beyond that is outside of their job description.

probably a tough job, keep smiling while you can't really do anything.
I can't verify your perceptions. I'm certain that AlfaCares contacted my dealership regarding a brake knocking noise. My second visit to the dealership resulted in greater attention to the (self correcting) problem and followup.
 

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I got a great price on my Giuiia Q4, bought 6-2017 from the Alfa/Fiat dealer in Renton, WA,. However, the product knowledge (recommended oil, they first said Mobil1 and then "OEM" oil?) and service have been somewhat disappointing from my dealer. Yes they did 5 RRT's with good results thanks to Andrea's list of recommended RRT's based on my VIN, she was formerly with ARC. She was very helpful. However, the dealer couldn't update my software even though I had several known issues. Plus I've had an irritating periodic jerking issue since last fall. The dealer said they road tested it but couldn't find any problem, but the mileage in and out was the same? I'm still trying to get reliable info on the recommended oil for my first complimentary service coming up and any knowledge from Alfa Romeo about the jerking on Giulia's.

Thus I sent a PM on 12-27-2017 about the oil. Andrea said she would get back to me. Apparently she left ARC shortly after that. Then on 3-21-2018 after no response I PM'd again about wanting to know the approved oil and I also brought up the jerking issues not solved by the dealer and the fact that I heard that the dealer had sold the business, could they confirm? In the meantime in late April I visited and made an appointment for late May at the Maserati/Alfa dealer in Seattle, a dealer my Stelvio friend from the Stelvio Forum highly recommended. They said they would do the T57 recall and maybe that might solve the jerking. I have my doubts, although they seem to be a very competent dealer. After no response from ARC, I again on 4-30-2018 asked this time: PLEASE CAN SOMEONE AT AlfaRomeCares RESPOND. I was still hoping before my first yearly service they might be able to confirm the correct oil and if they had any info on the jerking problem. I only have 3800 miles in 11 months. Am I the only one in the US with this jerking issue? Very quick jerks, maybe 2-5 over 1-3 seconds. Happens more often in warm weather, with mild to medium acceleration from a steady speed at about 25mph - 50mph. All three drive modes, AC on or off.


On 5-1-2018 I did receive a PM from ARC:

"Thanks for reaching back out. Andrea is no longer with the Social Media Department. As customer care agents, we do rely heavily on our dealerships and trust their expertise when it comes to vehicle information. If you'd like, feel free to connect with another dealer to get a second opinion. We appreciate your time and hope you have a great evening.

Jasmine
Alfa Romeo Social Care Specialist"



I am having difficulty getting rather simple information from a dealer on the correct oil to use and also an evaluation on a persistent jerking issue and ARC wants me to "trust their expertise" or "get a second opinion."

Good grief. What is the purpose of AlfaRomeoCares? I guess I give up and will try calling Afla Romeo directly next week. This will be posted at the Stelvio Forum also. My help from ARC thru December was great, what happened since then?

Don't get me wrong. I love Alfa Romeo and my awesome Giulia Q4. It's a first year model and I expected a few minor glitches. My original dealer is Alfa/Fiat. Their expertise was not so good!

Chuck :smile2:

Goodluck. Understandable how all of that would frustrate you.

Oil has been covered on here a few times.
 

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job title "Social Care Specialist"

that means they were hired to put happy face comments on negative experience internet posts - and anything beyond that is outside of their job description.

probably a tough job, keep smiling while you can't really do anything.
Social Care Specialist probably means a customer support person who identifies and interacts with customers who express issues in social media, like in this forum. I'm pretty cynical but I don't read that title as indicating it is just a happy-face job.
 

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Social Care Specialist probably means a customer support person who identifies and interacts with customers who express issues in social media, like in this forum. I'm pretty cynical but I don't read that title as indicating it is just a happy-face job.
No, their social media responses are simply garbage. Takes forever to get a response, and no help at all.
 
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Yeah, I am going to call Ronnie at some point. I think all he can really do is put me in touch with a wheel guy. I may visit Kelly just for kicks and to share my car.
 

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They have been helpful to me. @JuliaQ4-Nut You posted in the oil thread, the recommended oil is the Pennzoil (also per my dealer).
I guess you want an official recommended brand in the US from Alfa Romeo...
For some reason that recommendation is hard to get (maybe lots of testing involved?) All we have is the specs in the manual...
 

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Discussion Starter · #11 · (Edited)
They have been helpful to me. @JuliaQ4-Nut You posted in the oil thread, the recommended oil is the Pennzoil (also per my dealer).
I guess you want an official recommended brand in the US from Alfa Romeo...
For some reason that recommendation is hard to get (maybe lots of testing involved?) All we have is the specs in the manual...
I also said above that ARC (Andrea) was a big help to me up thru last December. Only since then have they mostly ignored my concerns.

I posted in the oil thread that Pennzoil Platinum Euro LX 0W-30 oil was available at Advanced Auto Parts and Meets or Exceeds Requirement of Fiat Spec 9.55535-GS1. That made it convenient for me for top ups. Also it was a source for anyone who wanted to change their own oil (not me). I did not say it was the recommended oil other than it met the Fiat spec. The problem at that time was finding any oil in the US that met the Fiat spec other than the Pennzoil. Pennzoil now has changed the bottle color and the oil name (verified by CarQuest), sure makes it confusing. Many members were mentioning oils like Mobil1, Castrol Edge, Amsoil and others that they thought were fine but not for me because they did not meet the spec. It does take lots of testing to meet the specs. I worked for Texaco Inc (Havoline) for many years. This is where I learned the value of using the best possible oil. So I want to make sure when I get my complimentary service coming up at the end of May that the dealer has in their parts dept a Fiat spec oil, or I would bring my own Pennzoil for them to use for my oil change. At first my dealer said they use Mobil1. Recently they said they use the "OEM", I don't think they meant the PETRONAS Selenia oil that the factory uses. So I stopped by there last week and also the Seattle Maserati/Alfa dealer and both parts mangers said that they were shipped some Mopar Oil, 0W-30 for the Giulia Oil sales. The Maserati parts manger was very helpful and understood my concern and said It was no problem if I brought in my own oil (Pennzoil). I actually made the first service appointment there for the end of May, I'll only have about 4000 miles. This Maserati/Alfa/Ferrari dealer in Seattle after the original Fiat/Alfa dealer is like going from a Motel 6 to the Four Seasons. ;)

I know others might not care about the oil but I spent much more for my Giulia than any other car I have owned. I love my Giulia Q4 just the way it is and have added no after market products, but I do make sure to use the best fuel (for me that is Costco Top Tier 92 octane) and I want to be sure I use the best oil. I want to confirm that the Mopar that several dealers have and which I'm guessing might meet the Chrysler MS spec is what to use. I want to confirm that the Fiat spec 9.5535-GS1 and the MS-13340 are equivalent replacements for the Selenia factory. Is the Mopar oil, part 68291576AA, 0W-30 the correct oil for my Giulia 2.0L? I forgot to check the bottle of the Mopar oil they had. I'll do some more checking. Sorry for the long post.

Chuck :smile2:
 

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I wouldn't say people here don't care about their oil. I think most people understand the importance of using the right oil that meets the right spec given how stressed these new 2.0L 4-cylinder turbo motors are. Fortunately, the forum has discussed this at length and there are several choices for the right oil meeting the recommended specification. The challenge is figuring out what to do about engine coolant as there is no consensus there. I understand your low trust in your local dealer. Hopefully the better of your two dealer options will serve you competently.

Don't bother with AlfaRomeoPremiumCare. They are a total joke. I feel like in early 2017 they did more to help owners but something has changed and now they're little more than a go-between with untimely information and no authority. FCA is so dysfunctional internally and communicating with ARPC today is like dealing with the cable TV company.
 

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I also said above that ARC (Andrea) was a big help to me up thru last December. Only since then have they mostly ignored my concerns.

I posted in the oil thread that Pennzoil Platinum Euro LX 0W-30 oil was available at Advanced Auto Parts and Meets or Exceeds Requirement of Fiat Spec 9.55535-GS1. That made it convenient for me for top ups. Also it was a source for anyone who wanted to change their own oil (not me). I did not say it was the recommended oil other than it met the Fiat spec. The problem at that time was finding any oil in the US that met the Fiat spec other than the Pennzoil. Pennzoil now has changed the bottle color and the oil name (verified by CarQuest), sure makes it confusing. Many members were mentioning oils like Mobil1, Castrol Edge, Amsoil and others that they thought were fine but not for me because they did not meet the spec. It does take lots of testing to meet the specs. I worked for Texaco Inc (Havoline) for many years. This is where I learned the value of using the best possible oil. So I want to make sure when I get my complimentary service coming up at the end of May that the dealer has in their parts dept a Fiat spec oil, or I would bring my own Pennzoil for them to use for my oil change. At first my dealer said they use Mobil1. Recently they said they use the "OEM", I don't think they meant the PETRONAS Selenia oil that the factory uses. So I stopped by there last week and also the Seattle Maserati/Alfa dealer and both parts mangers said that they were shipped some Mopar Oil, 0W-30 for the Giulia Oil sales. The Maserati parts manger was very helpful and understood my concern and said It was no problem if I brought in my own oil (Pennzoil). I actually made the first service appointment there for the end of May, I'll only have about 4000 miles. This Maserati/Alfa/Ferrari dealer in Seattle after the original Fiat/Alfa dealer is like going from a Motel 6 to the Four Seasons. ;)

I know others might not care about the oil but I spent much more for my Giulia than any other car I have owned. I love my Giulia Q4 just the way it is and have added no after market products, but I do make sure to use the best fuel (for me that is Costco Top Tier 92 octane) and I want to be sure I use the best oil. I want to confirm that the Mopar that several dealers have and which I'm guessing might meet the Chrysler MS spec is what to use. I want to confirm that the Fiat spec 9.5535-GS1 and the MS-13340 are equivalent replacements for the Selenia factory. Is the Mopar oil, part 68291576AA, 0W-30 the correct oil for my Giulia 2.0L? I forgot to check the bottle of the Mopar oil they had. I'll do some more checking. Sorry for the long post.

Chuck :smile2:
Hi Chuck,

I got my Giulia at the Renton dealership too. I'd be curious how your experience with the downtown store goes. I live in N Seattle, so it would be more convenient.
The Renton dealership has treated me fine so far, but had I known that the downtown dealer sold Alfas, I probably would have started there when I went car shopping.
 

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I got a great price on my Giuiia Q4, bought 6-2017 from the Alfa/Fiat dealer in Renton, WA,. However, the product knowledge (recommended oil, they first said Mobil1 and then "OEM" oil?) and service have been somewhat disappointing from my dealer. Yes they did 5 RRT's with good results thanks to Andrea's list of recommended RRT's based on my VIN, she was formerly with ARC. She was very helpful. However, the dealer couldn't update my software even though I had several known issues. Plus I've had an irritating periodic jerking issue since last fall. The dealer said they road tested it but couldn't find any problem, but the mileage in and out was the same? I'm still trying to get reliable info on the recommended oil for my first complimentary service coming up and any knowledge from Alfa Romeo about the jerking on Giulia's.

Thus I sent a PM on 12-27-2017 about the oil. Andrea said she would get back to me. Apparently she left ARC shortly after that. Then on 3-21-2018 after no response I PM'd again about wanting to know the approved oil and I also brought up the jerking issues not solved by the dealer and the fact that I heard that the dealer had sold the business, could they confirm? In the meantime in late April I visited and made an appointment for late May at the Maserati/Alfa dealer in Seattle, a dealer my Stelvio friend from the Stelvio Forum highly recommended. They said they would do the T57 recall and maybe that might solve the jerking. I have my doubts, although they seem to be a very competent dealer. After no response from ARC, I again on 4-30-2018 asked this time: PLEASE CAN SOMEONE AT AlfaRomeCares RESPOND. I was still hoping before my first yearly service they might be able to confirm the correct oil and if they had any info on the jerking problem. I only have 3800 miles in 11 months. Am I the only one in the US with this jerking issue? Very quick jerks, maybe 2-5 over 1-3 seconds. Happens more often in warm weather, with mild to medium acceleration from a steady speed at about 25mph - 50mph. All three drive modes, AC on or off.


On 5-1-2018 I did receive a PM from ARC:

"Thanks for reaching back out. Andrea is no longer with the Social Media Department. As customer care agents, we do rely heavily on our dealerships and trust their expertise when it comes to vehicle information. If you'd like, feel free to connect with another dealer to get a second opinion. We appreciate your time and hope you have a great evening.

Jasmine
Alfa Romeo Social Care Specialist"



I am having difficulty getting rather simple information from a dealer on the correct oil to use and also an evaluation on a persistent jerking issue and ARC wants me to "trust their expertise" or "get a second opinion."

Good grief. What is the purpose of AlfaRomeoCares? I guess I give up and will try calling Afla Romeo directly next week. This will be posted at the Stelvio Forum also. My help from ARC thru December was great, what happened since then?

Don't get me wrong. I love Alfa Romeo and my awesome Giulia Q4. It's a first year model and I expected a few minor glitches. My original dealer is Alfa/Fiat. Their expertise was not so good!

Chuck :smile2:

@JuliaQ4-Nut
Let us know when you get the T57 update and what you think of it please.

I had the T57 update done recently and it did smooth out a lot of things, including a jerking sensation while cold. Now, even when warm, the shifts are much smooth and the engine seems to run better.
 

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Discussion Starter · #17 ·
Clarification: Actually both AlfaDavid and Desmorider804 are correct. Pennzoil has apparently updated both the appearance and description of the oils that meets the Fiat specs. Note that here in this post I'll comment mainly about the oil for the Giulia 2.0L engine that meets Fiat 9.55535-GS1. The oil I bought last year for top ups is the gray bottle 0W-30 that Desmorider804 posted the link for. I was just at Advanced Auto Parts/CarQuest and Mike there confirmed that the gray bottle is his older stock and will be replaced by a new yellow bottle just like AlfaDavid posted in the link. Note if you scroll down that PENNZOIL PLATINUM EURO link and click on the SAE section:

Euro ----- SAE 0W-40, you will see Pennzoil_Platinum_Euro_SAE_0W-40_Full_Synthetic_Motor_Oil.pdf, which list the Fiat spec --- 9.55535-Z2 for the Quad 2.9L

Euro LX ----- SAE 0W-30, you will see Platinum_Euro_LX_SAE_0W-30_Fully_Synthetic_Motor_Oil.pdf,, which lists the Fiat spec --- 9.5535-GS1 for the Giulia 2.0L.

I will continue to see if I can find out if the Mopar oil some dealers already have in stock also meets the Euro Fiat spec or Chrysler exact equivalent. I'm not sure 100% of the expertise of all of the Alfa Romeo dealers.
 

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Discussion Starter · #18 ·
@JuliaQ4-Nut
Let us know when you get the T57 update and what you think of it please.

I had the T57 update done recently and it did smooth out a lot of things, including a jerking sensation while cold. Now, even when warm, the shifts are much smooth and the engine seems to run better.
My service is at the end of May. I'll definitely report on the results. I'll also give them detailed descriptions of my jerking issue.
 

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"a new yellow bottle"
that's very important, it's not Pennzoil if it's not in a yellow bottle - although it's not Pennzoil or Quaker State if it's fully synthetic anyway.
the reputation was based on the quality of the older in dinosaur years oil found there.
 

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Discussion Starter · #20 · (Edited)
"a new yellow bottle"
that's very important, it's not Pennzoil if it's not in a yellow bottle - although it's not Pennzoil or Quaker State if it's fully synthetic anyway.
the reputation was based on the quality of the older in dinosaur years oil found there.
Sorry, your post is slightly confusing in part but I have to disagree here. My Pennzoil Platinum Euro LX 0W-30 came in a gray bottle. The guy at my Advanced Auto Parts still had 5 of the qt gray bottles in stock. The gray bottle and the new yellow bottle clearly say Full Synthetic and list on the bottle or in the literature that they are both made from natural gas.
 

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