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Alfa Romeo Cares is this car's weak point (Corporate is run by Imbeciles)

2012 Views 32 Replies 19 Participants Last post by  MDriver
So about a month ago I drove from Northern CA to Southern CA to get some maintainence stuff (mainly the serpentine belt) done. While they had the front of the car apart, the shop that I went to noticed that my radiator was leaking. My car being a late model MY 2019 has a factory warranty until 9/2023.

I opted to have them just order an OEM radiator and put it in since they already had the front end off, versus put back the old leaking radiator and then not be 100 percent sure I would be able to make the ~450 mile drive back home.

When I got home, I called Alfa Romeo Cares and wanted to see if they would reimburse my out of pocket cost for radiator. I only asked them to cover the cost of the OEM radiator and not the labor because the front end was already off for the serpentine belt and the shop did not charge me additional labor to put the radiator back in as I was already getting a bunch of other fluids and spark plugs done as well. They asked for receipts and pictures which I provided, and then swiftly 2 days later, I get back a call that says they denied the warranty claim because the repair was not done at an authorized Alfa Romeo dealer.

Well duh. if your stupid a$$ dealers weren't quoting me 4-4.5k for the serpentine belt and 700+ bucks for an oil change, maybe I would come to you for maintainence work. I ended up paying around 1800 for the Serpentine belt work (1450 or so for labor, 350 for parts). Paid a few hundred more for spark plugs, oil change, and brake fluid flush. all very reasonable.

The fact that my two closest to home dealerships both charge 700+ for a QV oil change is ridiculous. they claim 300/hr labor, so 1.5 hours for 450.. then they try to upcharge you and make money on the parts side... using pennzoil euro platinum (which sells for around 10-12 bucks a quart, but they charge double that) and the OEM filter is around $70 (but they charge you over 100). this kind of double dipping should be illegal and considered fraud.

Case in point. this is an amazing car but if you don't have a great indy shop nearby, or are a DIYer you're basically SOL. Because a fair and honest dealership is basically an oxymoron...
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Did you drive to socal just to get the belt done?!
i made a vacation of it. played torrey pines (both courses) as well as aviara golf club. went with the wife to universal studios. took the dog to a couple of beaches.
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Assuming @WPU2003 drove from the SF bay area, the problem of course is that for a low volume dealership to make any money in a high cost area they have to charge high prices. Most of California suffers from the issue that stuff is expensive because stuff is expensive. It is a vicious feedback loop that started in 1849, kept going by the windfall money of the fortunate.
i did. i live in san jose, ca. stevens creek alfa romeo/maserati is like 320/hr for labor. livermore is 300/hr. those are the only 2 dealerships within an hour. I heard livermore got a new service advisor his name is Kenny something, i don't know his last name, but he has had decent reviews from the IG group im a member of. If i have any warranty info down the line, ill get my car towed to livermore alfa romeo. i have AAA so i can get up to 50 miles towed included in my membership.
i did. i live in san jose, ca. stevens creek alfa romeo/maserati is like 320/hr for labor. livermore is 300/hr. those are the only 2 dealerships within an hour. I heard livermore got a new service advisor his name is Kenny something, i don't know his last name, but he has had decent reviews from the IG group im a member of. If i have any warranty info down the line, ill get my car towed to livermore alfa romeo. i have AAA so i can get up to 50 miles towed included in my membership.
My brother is in Mountain View; way back he was considering a Giulia and when I was there we visited Stevens Creek.
The showroom was literally next to a MERC dealer( I assume it was theirs). They had 3 cars in the showroom, place looked disorganized. There was a receptionist, & no sales person o_O . Couldn't give any info not even a brochure...
When we walked out I told my brother if you buy from these guys you deserve to get screwed.....
He said they were/are the big dogs in the area, almost like the only game in town.....I came away unimpressed...
It seems everything in that area (San Jose, Sunnyvale/Mt. View) is overinflated in price.
My labor costs are $190/hr at my Ferrari/Maserati/Alfa dealer
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So about a month ago I drove from Northern CA to Southern CA to get some maintainence stuff (mainly the serpentine belt) done. While they had the front of the car apart, the shop that I went to noticed that my radiator was leaking. My car being a late model MY 2019 has a factory warranty until 9/2023.

I opted to have them just order an OEM radiator and put it in since they already had the front end off, versus put back the old leaking radiator and then not be 100 percent sure I would be able to make the ~450 mile drive back home.

When I got home, I called Alfa Romeo Cares and wanted to see if they would reimburse my out of pocket cost for radiator. I only asked them to cover the cost of the OEM radiator and not the labor because the front end was already off for the serpentine belt and the shop did not charge me additional labor to put the radiator back in as I was already getting a bunch of other fluids and spark plugs done as well. They asked for receipts and pictures which I provided, and then swiftly 2 days later, I get back a call that says they denied the warranty claim because the repair was not done at an authorized Alfa Romeo dealer.

Well duh. if your stupid a$$ dealers weren't quoting me 4-4.5k for the serpentine belt and 700+ bucks for an oil change, maybe I would come to you for maintainence work. I ended up paying around 1800 for the Serpentine belt work (1450 or so for labor, 350 for parts). Paid a few hundred more for spark plugs, oil change, and brake fluid flush. all very reasonable.

The fact that my two closest to home dealerships both charge 700+ for a QV oil change is ridiculous. they claim 300/hr labor, so 1.5 hours for 450.. then they try to upcharge you and make money on the parts side... using pennzoil euro platinum (which sells for around 10-12 bucks a quart, but they charge double that) and the OEM filter is around $70 (but they charge you over 100). this kind of double dipping should be illegal and considered fraud.

Case in point. this is an amazing car but if you don't have a great indy shop nearby, or are a DIYer you're basically SOL. Because a fair and honest dealership is basically an oxymoron...
I'm in Southern California and need to find a good independent service shop. The local dealer is a joke. Can you tell me where you went?
My brother is in Mountain View; way back he was considering a Giulia and when I was there we visited Stevens Creek.
The showroom was literally next to a MERC dealer( I assume it was theirs). They had 3 cars in the showroom, place looked disorganized. There was a receptionist, & no sales person o_O . Couldn't give any info not even a brochure...
When we walked out I told my brother if you buy from these guys you deserve to get screwed.....
He said they were/are the big dogs in the area, almost like the only game in town.....I came away unimpressed...
It seems everything in that area (San Jose, Sunnyvale/Mt. View) is overinflated in price.
My labor costs are $190/hr at my Ferrari/Maserati/Alfa dealer
Yes, Steven's Creek Alfa-Maserati is owned by Autonation, who also owns the Benz dealership and several others along auto row. The lack of sales people seems to be something new. I do not know how you sell anything with all of the cars locked and not even 1 sales person. When I dropped by for service (transmission fluid change) there was not even a receptionist. Parking is terrible too.

Houses in Santa Clara and Sunnyvale are selling for $2,000,000 to $2,500,000. That's for a 3 bedroom 50 to 70 year old 1100 - 1700 square foot single family residence on a 5000-7000 square foot lot. Even at those prices, some homes get torn down. This will likely escalate with Applied Materials' announcement that they are building/buying a new facility in Sunnyvale (they have been on Bowers in Santa Clara "forever"). According to the news, Santa Clara is the only growing community in the S.F. Bay area, mostly due to high density condos being built at the north end (near the stadium) of town; where the flood and earthquake risks are high.

Anyway, high housing prices force the cost of everything to go up. The people you buy from have to either commute a long distance, pay high rent, or have a large income to be able to afford such an expensive home. The problem in the S.F. bay area is clearly that there is essentially no more buildable space. What looks like open space in the hills is mostly high fire danger, high landslide risk and/or high earthquake danger locations (often all 3) that are not suitable for development.
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I'm in Southern California and need to find a good independent service shop. The local dealer is a joke. Can you tell me where you went?
i went to HP performance in San Marcos. call and ask for Phil Chung. He will take care of you.
Yes, Steven's Creek Alfa-Maserati is owned by Autonation, who also owns the Benz dealership and several others along auto row. The lack of sales people seems to be something new. I do not know how you sell anything with all of the cars locked and not even 1 sales person. When I dropped by for service (transmission fluid change) there was not even a receptionist. Parking is terrible too.

Houses in Santa Clara and Sunnyvale are selling for $2,000,000 to $2,500,000. That's for a 3 bedroom 50 to 70 year old 1100 - 1700 square foot single family residence on a 5000-7000 square foot lot. Even at those prices, some homes get torn down. This will likely escalate with Applied Materials' announcement that they are building/buying a new facility in Sunnyvale (they have been on Bowers in Santa Clara "forever"). According to the news, Santa Clara is the only growing community in the S.F. Bay area, mostly due to high density condos being built at the north end (near the stadium) of town; where the flood and earthquake risks are high.

Anyway, high housing prices force the cost of everything to go up. The people you buy from have to either commute a long distance, pay high rent, or have a large income to be able to afford such an expensive home. The problem in the S.F. bay area is clearly that there is essentially no more buildable space. What looks like open space in the hills is mostly high fire danger, high landslide risk and/or high earthquake danger locations (often all 3) that are not suitable for development.
agree with everything you said. i bought a condo in 2010. its worth 3.5x what i paid for it then. i'm walking distance to Santana Row. looking to upgrade to a home with a 3 or 4 car garage. cant find anything thats not super old or outdated for under 3 million unless its in morgan hill/gilroy.
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agree with everything you said. i bought a condo in 2010. its worth 3.5x what i paid for it then. i'm walking distance to Santana Row. looking to upgrade to a home with a 3 or 4 car garage. cant find anything thats not super old or outdated for under 3 million unless its in morgan hill/gilroy.
Don't you worry.....Gov. Newsom is going to address all that ;)
All kidding aside, that's RE, when you are getting a crazy return on what you have, unless you are leaving the area, your buy-back-in in just as crazy....
I couldn't agree more with the op, after five plus years of ownership more than 90,000 miles, with DOZENS of warranty claims and covered repairs, I can honestly say the WORST thing about owning an Alfa is dealing with Alfa Romeo Cares.

Unprofessional, ineffective, duplicitous, all stems from corporate structure and individual people making shit decisions in regard to the resources allocated for customer service and vehicle service as a company, while probably all based on constrained capital and liquidity, it's frustrating as an owner and an enthusiast, but not surprising in a brand like this.

These people and their decisions for corporate policy meant repairs were more costly more time consuming and much more frustrating for me and the dealership staff. Lack of money, lack of resources, lack of service.

While I have had one or two individual customer service reps that were obviously sweet people trying to assist, and they sounded as frustrated and disgusted as I, the service that is delivered, is stretched too thin to reach even a reasonable level. Obviously a company struggling in a lot of areas.

Yes, absolutely the worst customer service and vehicle warranty repair service I've ever had in 40 years of driving new vehicles, shockingly so!!!

That said, my Giulia Quadrifoglio is my favorite vehicle ever. 🤗
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Don't you worry.....Gov. Newsom is going to address all that ;)
All kidding aside, that's RE, when you are getting a crazy return on what you have, unless you are leaving the area, your buy-back-in in just as crazy....
For a long time in the Silicon Valley area the advice has been "trade up periodically". I really think that advice is "pay more agent commissions", but the concept is that a rising tide floats all boats and as your income increases you can afford a higher payment. I do not know if it really works, I have been at the same location since 1986.

Not Newsom nor any other governor can fix this issue. The jobs are concentrated where the talent is, the talent is concentrated where the jobs are, and nearby buildable space is pretty much exhausted. A married couple both of whom are said talent can afford to buy in this area, just barely. I believe that is what sets the prices. The emphasis now is on building higher density residences that most people do not want but who are forced into by economics*. Also building in less desirable areas, such as flood prone and polluted northern Santa Clara. Believe it or not, they are building on top of the old city dump (all commercial?).

Anyway, the point is that in such a neighborhood your local mechanic has to charge more than in lower cost areas because his expenses are higher and his employers expenses are higher.

* It used to be agricultural and there are pockets of nasty chemical spills from where barns and such were located. All kinds of s*** hit the fan when one popular restaurant started an expansion and dug up the parking lot to lay a bigger sewer pipe: it turns out that the parking lot is a "superfund site" due to agricultural chemical spills and the pavement is a toxin containment system. City planning says the property owner should have known, property owner (IMO correctly) says that city planning should have known, the contractor got screwed in the middle; I suspect they are still pointing fingers more than 10 years later.

** 3 to 5 story wood framed construction, which sure looks like a massive fire hazard to me. Several of them have spectacularly burned during construction. Also, I suspect that "quiet" is not available inside such a structure.
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CA living expenses are so effing insane. While some things are cheap, everything else is so exorbitant. One of the most expensive energy cost in the country and going to EV is going to be cheaper? Not by much.
Don't you worry.....Gov. Newsom is going to address all that ;)
All kidding aside, that's RE, when you are getting a crazy return on what you have, unless you are leaving the area, your buy-back-in in just as crazy....
esp with the interest rates now. 30 year fixed is now somewhere around 6.125 percent. my 30 year fixed loan in 2010 was 2.875 percent... most houses that hit the market in even somewhat desirable areas are being gobbled up by overseas people who have cash.

case in point. i looked at a home that was listed for 1.795. i offered 1.8 (900k, so half cash)... ended up selling for 1.89 FULL CASH.
esp with the interest rates now. 30 year fixed is now somewhere around 6.125 percent. my 30 year fixed loan in 2010 was 2.875 percent... most houses that hit the market in even somewhat desirable areas are being gobbled up by overseas people who have cash.

case in point. i looked at a home that was listed for 1.795. i offered 1.8 (900k, so half cash)... ended up selling for 1.89 FULL CASH.
in the NY market, right now, it's all about terms as well. Not only are people doing all cash, no mortgage contingency, it's also no inspection! basically buying as is! It is a sellers market here, very low inventory, crazy stuff.
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