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Alfa Romeo Cares is this car's weak point (Corporate is run by Imbeciles)

1499 Views 29 Replies 18 Participants Last post by  lockem
So about a month ago I drove from Northern CA to Southern CA to get some maintainence stuff (mainly the serpentine belt) done. While they had the front of the car apart, the shop that I went to noticed that my radiator was leaking. My car being a late model MY 2019 has a factory warranty until 9/2023.

I opted to have them just order an OEM radiator and put it in since they already had the front end off, versus put back the old leaking radiator and then not be 100 percent sure I would be able to make the ~450 mile drive back home.

When I got home, I called Alfa Romeo Cares and wanted to see if they would reimburse my out of pocket cost for radiator. I only asked them to cover the cost of the OEM radiator and not the labor because the front end was already off for the serpentine belt and the shop did not charge me additional labor to put the radiator back in as I was already getting a bunch of other fluids and spark plugs done as well. They asked for receipts and pictures which I provided, and then swiftly 2 days later, I get back a call that says they denied the warranty claim because the repair was not done at an authorized Alfa Romeo dealer.

Well duh. if your stupid a$$ dealers weren't quoting me 4-4.5k for the serpentine belt and 700+ bucks for an oil change, maybe I would come to you for maintainence work. I ended up paying around 1800 for the Serpentine belt work (1450 or so for labor, 350 for parts). Paid a few hundred more for spark plugs, oil change, and brake fluid flush. all very reasonable.

The fact that my two closest to home dealerships both charge 700+ for a QV oil change is ridiculous. they claim 300/hr labor, so 1.5 hours for 450.. then they try to upcharge you and make money on the parts side... using pennzoil euro platinum (which sells for around 10-12 bucks a quart, but they charge double that) and the OEM filter is around $70 (but they charge you over 100). this kind of double dipping should be illegal and considered fraud.

Case in point. this is an amazing car but if you don't have a great indy shop nearby, or are a DIYer you're basically SOL. Because a fair and honest dealership is basically an oxymoron...
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And at this point the radiator separating issue should be a recall. So many occurrences in <3 years of ownership indicates a manufacturers defect.

I can't remember the last time I heard of anyone replacing a radiator that didn't have a big rock thrown at it. 30 years maybe??
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I can't say I'd blame Alfa for not covering a part that an unaffiliated shop discovered was faulty. I'm not sure what vehicle manufacturer would accept a warranty claim that was called in by a mechanic that wasn't the dealership.
I get the frustration with your dealers and that sucks a lot. But again, making a warranty claim just kind of on your own isn't how manufacturers typically operate in my experience.
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Agreed with Lesterh, it sucks but that is how every manufacturer handles warranty repair.
Now that said, if they do go to a federal mandated recall, save your receipts, you can file for reimbursement with Alfa
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didn't realize car was brought to an indie shop as it wasn't clear in the initial post...
just to clarify. my biggest issue with Alfa isn't the fact that they refused the warranty repair, but the fact that their dealership prices are so ridiculous that it almost forces you to go the indy route.

for example.

they charge 4000-4500 in my area for serpentine belt replacement. indy shop 1800.

they charge 750 or so for a QV oil change

I bought an oil change kit for 200 from alfissmo and paid an indy shop 1 hour labor ($180) to do it. total cost 380.


ive owned many performance cars in the past. BMW, Mercedes, Audi. etc... yes i expect to pay more to get work done at a dealership, maybe 20 to even 50 percent more, but not double or almost triple. most dealerships will give you a loaner car. alfa does not.
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just to clarify. my biggest issue with Alfa isn't the fact that they refused the warranty repair, but the fact that their dealership prices are so ridiculous that it almost forces you to go the indy route.

for example.

they charge 4000-4500 in my area for serpentine belt replacement. indy shop 1800.

they charge 750 or so for a QV oil change

I bought an oil change kit for 200 from alfissmo and paid an indy shop 1 hour labor ($180) to do it. total cost 380.


ive owned many performance cars in the past. BMW, Mercedes, Audi. etc... yes i expect to pay more to get work done at a dealership, maybe 20 to even 50 percent more, but not double or almost triple. most dealerships will give you a loaner car. alfa does not.
Every Alfa dealership is different. The two close to me both have reasonable pricing for most services and offer loaners if you plan ahead.
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My local Alfa/Maserati dealer also has reasonable (in my opinion) service pricing. Not much more than I was paying an Acura dealer before the Giulia. But yes, dealer pricing does vary considerably.
just to clarify. my biggest issue with Alfa isn't the fact that they refused the warranty repair, but the fact that their dealership prices are so ridiculous that it almost forces you to go the indy route.

for example.

they charge 4000-4500 in my area for serpentine belt replacement. indy shop 1800.

they charge 750 or so for a QV oil change

I bought an oil change kit for 200 from alfissmo and paid an indy shop 1 hour labor ($180) to do it. total cost 380.


ive owned many performance cars in the past. BMW, Mercedes, Audi. etc... yes i expect to pay more to get work done at a dealership, maybe 20 to even 50 percent more, but not double or almost triple. most dealerships will give you a loaner car. alfa does not.
I just had this done and paid NO WHERE near what you were quoted. I also was given a new Grecale as a loaner.
Unfortunately as was said, it is dealer dependent, and if they are the only game in town, they are exploiting that
My dealer charged me much, much less for my QV's serpentine belt replacement, and I have a pre-purchase oil change plan which cost me a whole lot less too. As for Alfa Cares, several years ago, a routine maintenance repair accidentally bent a SWG pin, leaving me with an idling engine I could not turn off. Alfa Care put me in touch with an Alfa mechanic who instructed me how to pull the fuel pump fuse, so a flat bed could load it up for a. trip to the service department. They can't load a running car. Dealer had my pin repaired the next day, and many thousands of miles later, all well.

There are risks with having a somewhat uncommon, even rare car, if service is urgently needed. M son has ordered a French Super-off road capable vehicle called a Gladiator, not related to the Jeep pickup. He full well knows the risks he is choosing to take with what is a brand new brand and a very uncommon vehicle here.

If you want a vehicle that is simple to repair, and will last forever, get an older US pickup. I have two friends with older pickups, one has over 600K miles on it the other over 800K miles. Both had simple drop in engine replacements, and being in SC, are not rusty at all. A few minor things don't work, but they run and run and run.......

Sorta like the choice to travel far from home with no run-flat tires, and no spare, in a car with somewhat uncommon tire specs.

"...you pays your money, you takes your chances...

NAM VET
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I just had this done and paid NO WHERE near what you were quoted. I also was given a new Grecale as a loaner.
Unfortunately as was said, it is dealer dependent, and if they are the only game in town, they are exploiting that
Hey! I thought Evan didn't charge you! Lol


@WPU2003 The high prices for work suck no matter where you are, but as long as you're able to get good work done, then I think that is most important. Seems like you have that with your Indy shop
Not to hijack your thread, but Alfa Cares helped me get my warranty for my defective wheels covered when Alfa corporate denied the claim. New wheels were put on today, so nothing but good things to say about them here. :)
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Did you drive to socal just to get the belt done?!
Not to hijack your thread, but Alfa Cares helped me get my warranty for my defective wheels covered when Alfa corporate denied the claim. New wheels were put on today, so nothing but good things to say about them here. :)
Same here on my Stelvio. I had an issue with small plastic debris coming apart inside my driver's side headlight housing. Alfa denied it as non-covered under the extended warranty but Alfa Cares helped out and it ultimately got approved.
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Maybe the solution would have been call Alfa, tell them not safe to drive back, so rental car, flatbed for 450 miles, accomodation because too late to drive back now or should I have the OEM rad I have put in here by a guy who knows how? What should I do?
Maybe the solution would have been call Alfa, tell them not safe to drive back, so rental car, flatbed for 450 miles, accomodation because too late to drive back now or should I have the OEM rad I have put in here by a guy who knows how? What should I do?
This is 100% what alfa would have you do. It costs them infinitely more money to do so, but they will do it. I heard they'll tow up to 500 miles for service.
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I suggest people start tipping the service managers or techs as soon as you meet them especially on the first service since it’s free. . Your entire Alfa career could depend on it. You would be surprised how much you save in the long run. Throw a $100 each time you bring car in and you will see a big difference in service.
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I suggest people start tipping the service managers or techs as soon as you meet them especially on the first service since it’s free. . Your entire Alfa career could depend on it. You would be surprised how much you save in the long run. Throw a $100 each time you bring car in and you will see a big difference in service.
Absolutely. Throwing $100 at everyone important in your life is wildly underrated.
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just to clarify. my biggest issue with Alfa isn't the fact that they refused the warranty repair, but the fact that their dealership prices are so ridiculous that it almost forces you to go the indy route.

for example.

they charge 4000-4500 in my area for serpentine belt replacement. indy shop 1800.

they charge 750 or so for a QV oil change

I bought an oil change kit for 200 from alfissmo and paid an indy shop 1 hour labor ($180) to do it. total cost 380.


ive owned many performance cars in the past. BMW, Mercedes, Audi. etc... yes i expect to pay more to get work done at a dealership, maybe 20 to even 50 percent more, but not double or almost triple. most dealerships will give you a loaner car. alfa does not.
The upscale Alfa/Maserati/Ferrari/Porsche/Mercedes-Benz/McLaren dealership nearby that I used for my second oil change, the first one I had to pay for, charged me $1100 for the total service that included I think unnecessary, by mileage anyway, brake fluid change and add-ons like engine treatment, gas treatment, air cabin refreshener (after I specifically said I didn't want anything with fragrance in it in the cabin, but that's another story), etc., which they claimed was discounted from $1400.
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Assuming @WPU2003 drove from the SF bay area, the problem of course is that for a low volume dealership to make any money in a high cost area they have to charge high prices. Most of California suffers from the issue that stuff is expensive because stuff is expensive. It is a vicious feedback loop that started in 1849, kept going by the windfall money of the fortunate.
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