ask for assistance from @AlfaRomeoCares. Only an Alfa dealer can perform warranty work (original or extended). This should be covered by the original manufacturer warranty.Hi all - seeking feedback on an experience I'm having with Alfa dealerships.
I've been having issues with the AC unit on my 2021 Giulia, and brought it to Dealership A. They started to troubleshoot but stopped since the machine required to perform additional diagnosis wasn't functioning, and they have no ETA on when it will be fixed.
I went to Dealership B afterwards, who reported the Dealership A didn't do something right during their diagnosis/fix. Their service manager insisted they wouldn't do more work on the car until they get the service records from the prior dealership. I provided this on the same day they asked and now 2 days later - Dealership B is telling me Alfa Romeo highlighted the repair would only be covered by warranty if Dealership A completed the repair since they started the work. Car has been in Dealership B's shop for 4 days, with no loaner, so I'm naturally upset.
My car has less than 15k miles and is covered by Alfa Romeo warranty. But I also have MaxCare Mopar plan - which I feel should cover this without any issues (unless included warranty takes precedence).
Has anyone been in a similar situation to recommend how to best handle? Can I just go to a Mopar shop instead to have them address this with MaxCare coverage? I honestly feel Dealership B simply doesn't want to do the work - but I'm trying to be optimistic.
AC Issue - Is dealership avoiding to fix
Hi all - seeking feedback on an experience I'm having with Alfa dealerships.
I've been having issues with the AC unit on my 2021 Giulia, and brought it to Dealership A. They started to troubleshoot but stopped since the machine required to perform additional diagnosis wasn't functioning, and they have no ETA on when it will be fixed.
I went to Dealership B afterwards, who reported the Dealership A didn't do something right during their diagnosis/fix. Their service manager insisted they wouldn't do more work on the car until they get the service records from the prior dealership. I provided this on the same day they asked and now 2 days later - Dealership B is telling me Alfa Romeo highlighted the repair would only be covered by warranty if Dealership A completed the repair since they started the work. Car has been in Dealership B's shop for 4 days, with no loaner, so I'm naturally upset.
My car has less than 15k miles and is covered by Alfa Romeo warranty. But I also have MaxCare Mopar plan - which I feel should cover this without any issues (unless included warranty takes precedence).
Has anyone been in a similar situation to recommend how to best handle? Can I just go to a Mopar shop instead to have them address this with MaxCare coverage? I honestly feel Dealership B simply doesn't want to do the work - but I'm trying to be optimistic.
I've been having issues with the AC unit on my 2021 Giulia, and brought it to Dealership A. They started to troubleshoot but stopped since the machine required to perform additional diagnosis wasn't functioning, and they have no ETA on when it will be fixed.
I went to Dealership B afterwards, who reported the Dealership A didn't do something right during their diagnosis/fix. Their service manager insisted they wouldn't do more work on the car until they get the service records from the prior dealership
. I provided this on the same day they asked and now 2 days later - Dealership B is telling me Alfa Romeo highlighted the repair would only be covered by warranty if Dealership A completed the repair since they started the work. Car has been in Dealership B's shop for 4 days, with no loaner, so I'm naturally upset. My car has less than 15k miles and is covered by Alfa Romeo warranty. But I also have MaxCare Mopar plan - which I feel should cover this without any issues (unless included warranty takes precedence).
Has anyone been in a similar situation to recommend how to best handle? Can I just go to a Mopar shop instead to have them address this with MaxCare coverage? I honestly feel Dealership B simply doesn't want to do the work - but I'm trying to be optimistic.
1 - 9 of 9 Posts
I would immediately escalate it to @AlfaRomeoCares whose contact info is on this forum.And why was it YOUR responsibility to obtain "service records" from dealership "A"?Seems like dealership"B" is lazy and doesn't want to be bothered or make any type of effort in assisting a client.And what's up with dealership "A"not having simple equipment to diagnose an obvious warranty issue?Hi all - seeking feedback on an experience I'm having with Alfa dealerships.
I've been having issues with the AC unit on my 2021 Giulia, and brought it to Dealership A. They started to troubleshoot but stopped since the machine required to perform additional diagnosis wasn't functioning, and they have no ETA on when it will be fixed.
I went to Dealership B afterwards, who reported the Dealership A didn't do something right during their diagnosis/fix. Their service manager insisted they wouldn't do more work on the car until they get the service records from the prior dealership
My car has less than 15k miles and is covered by Alfa Romeo warranty. But I also have MaxCare Mopar plan - which I feel should cover this without any issues (unless included warranty takes precedence).
Has anyone been in a similar situation to recommend how to best handle? Can I just go to a Mopar shop instead to have them address this with MaxCare coverage? I honestly feel Dealership B simply doesn't want to do the work - but I'm trying to be optimistic.
1 - 9 of 9 Posts
