@AlfaRomeoCares
I've tried everything, I've been to multiple dealerships service departments, I've lamented, pleaded, begged, demanded, and each and every time I have been disappointed, frustrated and ultimately I'm the only one paying for it.
I bought a new 2018 Quadrifoglio in late June 2018 and had the car throwing up error codes on the drive home from the dealership. I've had the car in many, many times for: the "Active Aero" (splitter faults and won't close), "Electronic Throttle Control" (exhaust bypass valve sticking), "Active Torque Vectoring" (dealership unable to duplicate or diagnose), oil leaks, power steering failures, and numerous trim pieces that have simply fallen apart. I've had the turbos replaced and the motor dropped twice due to oil leaks, multiple trim issues. This is the only vehicle in my adult life that has leaked oil 3 times in my garage.
The vehicle has spent months at the dealer, usually with no resolution to the warranty issues, eg. I just had the 40,000 miles service done at 39K and, after two weeks, the dealer could not fix the "Auto park brake" (doesn't release), "Active Aero" (splitter faults and won't close), "Active Torque Vectoring" fault and power steering failure
" (I believe due to the battery moving under cornering causing a short effecting the ATV and the power steering).
Apparently my car does not stores any error codes, I started taking photos on the error messages to record them, no code, no fix is what
Alfa Romeo Doesn't Care told me today. If the fault can't be duplicated there is nothing to do. They offered me a 2yr 35,000 mile warranty. When I told them I was concerned that the vehicle would become ineligible due to mileage I contacted Alfa Romeo
Doesn't Care and they said don't worry get the vehicle into the dealership. Today, when I ask for the extended warranty offer in writing I get an email today:
Hello (SF)
I regret to inform you that the vehicle is no longer eligible for the Max Care Service Contract previously offered to you in Case 76094XXX. Irder for a MOPAR Alfa Romeo Max Care Service Contract to be added to an Alfa Romeo vehicle, the vehicle must have less than 36,000 miles. At the time that the goodwill offer was originally presented to you in Case 76094XXX, the vehicle had 30,663 miles. The vehicle now has nearly 40,000 miles therefore making it ineligible to have a MOPAR Alfa Romeo Max Care Service Contract added.
Should you have any additional questions, feel free to contact Alfa Romeo Premium Care at the number below.
Alfa Romeo Cares is a joke of an organization, I thought the the prize for a lack of empathy and a complete lack of customer service would usually go to Comcast or AT&T, but my dealings with Alfa Romeo Doesn't Cares have been nothing short of the WORST EXPERIENCE as a customer in my entire life.
I bought the most expensive vehicle that they offered at the time, I paid everything the dealer asked and I have had a car that while brilliant to drive when working, is constantly having problems with the dealer, and Alfa being unable, or unwilling to fix, it's a joke! A bad, and expensive joke.
I was just offered $37k as a trade for a car that sold 22 months ago for $80K (MSRP $89K). The worst reliability, the worse vehicle service experience and the absolute worst customer service I've ever experienced. I feel really quite stupid, for not listening to all those who warned me to reconsider buying the vehicle, I wish I had grabbed a C63 instead.
What a shame that a lack of money, intellectual or human capital, has caused a company to be so woefully inadequate.
This ownership experience has been horrible, and the thrill I get from driving the car is now, sadly, overwhelmed by the disgust, frustration and exorbitant costs I have incurred. I'm sick of it, and reached out to an attorney today, to seek restitution for my losses.
Caveat Emptor!!!
SF