1st Service Report

5786 Views 32 Replies 13 Participants Last post by tadslc, Sep 11, 2017

tadslc

Discussion Starter · Aug 21, 2017

I was going to wait until finished with the service but this may take a while.

Took my car to the dealership Wednesday for the following items:

My car has approx. 2,900 miles on it.

Oil Change
Software updates
Dash rattle
Brake noise (CCB)
Possible infotainment update
Turn down sensitivity of the alarm

Took 2 days to just load the updates, I'll let y'all know which ones when the car returns. Did the oil change, they say they fixed the dash rattle, no infotainment update available for me :|

Re the brakes, they hear the noise I'm talking about but are unable to figure out what / why. Dealership has gotten STAR involved, may have to replace pads + rotors but are waiting on STAR to guide them. STAR wants sound bytes sent but they're have a problem sending them a clear enough one to make a determination. I have a feeling I won't get my car back until STAR is finished.

They also found out I had a bent rim, inside rt. front, and will be fixing that.

So far I've been happy with my dealership service department. Will provide an update when I know more.

1 - 20 of 33 Posts

FNM

· #2 · Aug 21, 2017

Good luck! Hope the dealer knows about the warped rotors issue.. thinking it might be that which would mean a replacement may well solve! That's a long time on the updates.. mine said it'd be around 45 minutes (and mines had none!)... let's see

Chipshot

· #3 · Aug 21, 2017

I thought the car was supposed to go longer between oil changes.

Reactions: 1

Lowflyer

· #4 · Aug 21, 2017

All my updates were done in 4 hours, including turbo onring and amp cover....but they did say that some cars gave them trouble....

AlfaRomeoCares

· #5 · Aug 21, 2017

tadslc said:
I was going to wait until finished with the service but this may take a while.

Took my car to the dealership Wednesday for the following items:

My car has approx. 2,900 miles on it.

Oil Change
Software updates
Dash rattle
Brake noise (CCB)
Possible infotainment update
Turn down sensitivity of the alarm

Took 2 days to just load the updates, I'll let y'all know which ones when the car returns. Did the oil change, they say they fixed the dash rattle, no infotainment update available for me :|

Re the brakes, they hear the noise I'm talking about but are unable to figure out what / why. Dealership has gotten STAR involved, may have to replace pads + rotors but are waiting on STAR to guide them. STAR wants sound bytes sent but they're have a problem sending them a clear enough one to make a determination. I have a feeling I won't get my car back until STAR is finished.

They also found out I had a bent rim, inside rt. front, and will be fixing that.

So far I've been happy with my dealership service department. Will provide an update when I know more.

Hi tadslc,

Sorry to hear about your concerns with your Giulia! Please don't hesitate to PM our page with your VIN for further assistance if needed.

Andrea
Alfa Romeo Social Care Specialist

tadslc

Discussion Starter · #6 · Aug 21, 2017

AlfaRomeoCares said:
Hi tadslc,

Sorry to hear about your concerns with your Giulia! Please don't hesitate to PM our page with your VIN for further assistance if needed.

Andrea
Alfa Romeo Social Care Specialist

Thanks Andrea,

I have no concerns and don't intend to (wishful thinking?). Sure it's taking longer than I thought but everything has been handled to my satisfaction so far. I let them know to not rush anything for my sake, just get it done correctly.

Maybe it's my Chrysler 200 loaner that has given me this type of piece of mind...

Reactions: 2

tadslc

Discussion Starter · #7 · Aug 21, 2017

Chipshot said:
I thought the car was supposed to go longer between oil changes.

Preventive maintenance only, nothing more. Plus I wanted to get the other issues addressed or at least noted.

tadslc

Discussion Starter · #8 · Aug 21, 2017

FNM said:
Good luck! Hope the dealer knows about the warped rotors issue.. thinking it might be that which would mean a replacement may well solve! That's a long time on the updates.. mine said it'd be around 45 minutes (and mines had none!)... let's see

Don't see this as a warped rotor issue, doesn't feel like that at all and being that they're carbon ceramic, I don't think there a lot of service info on these. My dealer thinks they'll replace the rotors and pads though but they're just waiting on STAR.

Dealer told me it took them 1-4 hrs per update. True or not? I just wanted it done right.

Reactions: 1

lockem

· #9 · Aug 21, 2017

tadslc said:
They also found out I had a bent rim, inside rt. front, and will be fixing that.

Tecnico or 5 hole rims? Damaged by road hazard or as-made?

Thanks

tadslc

Discussion Starter · #10 · Aug 21, 2017

My dealer just called, they said STAR has advised them to replace only brake pads and clean the rotors at this point (not surprising, to try a cheaper route 1st) and see what happens.

They also turned the alarm sensitivity down to 40% from the initial setting of 100%. Thanks to this forum for the info that I passed onto my dealer, they didn't know it was adjustable.

Reactions: 1

alfista

· #11 · Aug 21, 2017

Hi tadsic,

I am glad you are happy with the local dealer. I believe I use the same dealership in Birmingham. I have been there twice for oil changes and am really pleased with the service

My Q4 has 15,000 miles and has been flawless.

Yesterday for the first time I spotted another Giulia in town. Beautiful, Blue. Spoke with the driver for a few minutes. He was happy with his car and had had no issues.

Reactions: 1

tadslc

Discussion Starter · #12 · Aug 21, 2017

alfista said:
Hi tadsic,

I am glad you are happy with the local dealer. I believe I use the same dealership in Birmingham. I have been there twice for oil changes and am really pleased with the service

My Q4 has 15,000 miles and has been flawless.

Yesterday for the first time I spotted another Giulia in town. Beautiful, Blue. Spoke with the driver for a few minutes. He was happy with his car and had had no issues.

If you get your car serviced in Birmingham there is only one. Good to hear you're pleased with their service, it makes all the difference in the world.

I may have seen the same blue one also a couple weeks ago, drove by my house. It is a gorgeous color.

John_K_348

· #13 · Aug 21, 2017

Good info tadslc!

I don't think it's really possible to warp CC rotors! Hopefully it's just some material build up and new pads will help. Is it squealing, thumping or knocking? Drilled rotors will flutter regardless. But it's slight and not offensive. It's the holes and slots passing the edges of the pads. Check to see any shims or paste are properly in place.

I'm due for new pads on my 360 and will replace them with Posiquiet ceramics. The metallic Brembos are higher performance but sound like crap and squeal at low speed.

tadslc

Discussion Starter · #14 · Aug 21, 2017

John_K_348 said:
Good info tadslc!

I don't think it's really possible to warp CC rotors! Hopefully it's just some material build up and new pads will help. Is it squealing, thumping or knocking? Drilled rotors will flutter regardless. But it's slight and not offensive. It's the holes and slots passing the edges of the pads. Check to see any shims or paste are properly in place.

I'm due for new pads on my 360 and will replace them with Posiquiet ceramics. The metallic Brembos are higher performance but sound like crap and squeal at low speed.

Some time ago on this forum I started a post pertaining to the noise on my brakes. It's hard to explain, my command of the English language being as it is.

It's nothing like you describe, its more a loud rubbing sound when applying your brakes and I don't think it was there early on in my ownership but hasn't really gotten any worse over time after it started.

sptcoupe

· #15 · Aug 21, 2017

FWIW, my dealer has been great (we have a 4C and at QV), and I think the tech there is one of the best around.

It took them almost 12 hours to do the flash update on the QV. The tech sais one of the three flashes is over 6 GB! They had the car two full days to get it done, as well as an oil change.

I've only had the broken headlight washer bracket (fixed promptly by dealer), and early on, the Bluetooth wouldn't pick up the area codes in my contacts when using voice command, and the nav system had to be oriented before it worked properly. These issues were fixed by the dealer as I waited (maybe 30 mins).

4000+ miles and no other issues

John_K_348

· #16 · Aug 21, 2017

tadslc said:
Some time ago on this forum I started a post pertaining to the noise on my brakes. It's hard to explain, my command of the English language being as it is.

It's nothing like you describe, its more a loud rubbing sound when applying your brakes and I don't think it was there early on in my ownership but hasn't really gotten any worse over time after it started.

Maybe you got some debris in the pads or rotors early on? Enough to compromise the surfaces without making the telltale sounds of vibration squeal or low thickness squealers. And with the way ceramic rotors are made there's no telling what may have happened. There is already a thread on bad steel rotors on Ti's. It's a tough problem to find because it's in the metallurgy of the casting and not visible to the naked eye. Probably some screw up in the cooling process where the cauldron clogged on a set of pours and they cooled unevenly, resulting in different crystal structures and friction properties. A whole other bunch of issues could be involved with carbon. Glad they didn't explode on you.

larrysing

· #17 · Aug 21, 2017

I've got the brake noise too, and my dealer has yet to solve it. Going in again for that later this month.

Also seeing "Service ATV System" lights, and various times have seen the "light show" error which cycles through about 7-10 errors and leaves the service engine light on. But then a couple of drives later, the errors clear.

Beautiful frickin car, but buying a "first year model" REALLY DOES have it's challenges.

Oh well - put the foot into the pedal on the right side of the driver floor a few times, and you feel better about the technical hiccups. :grin2:

AlfaRomeoCares

· #18 · Aug 21, 2017

tadslc said:
Some time ago on this forum I started a post pertaining to the noise on my brakes. It's hard to explain, my command of the English language being as it is.

It's nothing like you describe, its more a loud rubbing sound when applying your brakes and I don't think it was there early on in my ownership but hasn't really gotten any worse over time after it started.

Hi tadslc,

Has your Studio addressed the brake noise for you?

Kori
Alfa Romeo Social Care Specialist

tadslc

Discussion Starter · #19 · Aug 21, 2017

AlfaRomeoCares said:
Hi tadslc,

Has your Studio addressed the brake noise for you?

Kori
Alfa Romeo Social Care Specialist

Yes they have Kori, STAR is sending them a set of brake pads for the dealer to install. We'll see...

Reactions: 1

AlfaRomeoCares

· #20 · Aug 22, 2017

tadslc said:
Yes they have Kori, STAR is sending them a set of brake pads for the dealer to install. We'll see...

Please keep me updated!

Kori
Alfa Romeo Social Care Specialist

Reactions: 1

1 - 20 of 33 Posts

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